Best Buy Canada Reviews 

I cannot leave the market seller a nasty review as my order was cancelled without informing me, and no way to reference against the seller "OneDealOutlet Canada", but my ordere number was 1025573666
Made a purchase on BestBuy.ca market place for computer memory and price was 168$ for 32GB. Paid and received order confirmation but part never arrived. They apparently cancelled my order and did not inform me as it was based on their say "out of stock", but product still showed stock that same day. Now the exact same product with exact same webcode number has doubled in price at $340 but still shows multiple stock. 2 day later now stock went down to only 1 left in stock, Sooo they indeed still had stock and more then 1 over the last week or so, so they really cancelled my order due to price hike.... and this was done after the deal was completed and i had an order confirmation number. Will not shop at BB.ca ever again and will use something else, but they all suck these days.

What an absolute circus of a company. I bought something on their website thinking its an actual store but they sell things I guess kinda like Facebook Marketplace and its an absolute disgrace. I have multiple random charges on my card, ZERO transparancy, ZERO help. I bought several computers with this company and feel like I have been absolutely scammed and ripped off. I will NEVER shop best buy again. What a horrible company model.

I visited Best Buy at Warden and Eglinton this morning (for the second time and had the same experience) and was almost blinded by the sea of blue T shirts almost all clutching their personal phones and iPad which i believe they use for work. I am very interested in purchasing an audio system, camera and maybe a laptop. Waited and waited in the audio section with many a sales individual walking around not approaching and not even making eye contact. One did holding a folder in his hand but that was it. I was testing the sound and had some questions. I walked to the camera section - dead zone - and then went to the Geek squad area to try my luck there. There was a guy there with his back to the counter scrolling through something real important on his phone. I decided to leave but on the way out the charming greeter greeted me. So I asked her what it would take to get some assistance in the audio section. She said she would send some one over. I went back spent another 5 to 7 minutes when a guy sidled over with a look on his face that said - What DO you want -. I needed some information on the prices and what exactly was included. That confused him because he gave me two conflicting answers and another look that said - Are you done-. I had had enough and he could not wait to get away. I know most of the people working here are just there for the pay check but it would go a long away if the company could probably pay fewer people a little more and get some initiative shown. I was in the store Sunday 16th. November around 11 to 11.30.

I placed an order for the purchase of the bag set that came with “Gift with purchase". When I received the order the “gift” was not included. On contacting customer service agent, I was informed to replace the order after 30 days in order to get the “gift” as the “gift” was “out of stock”! Once the new order has been processed, I will get “gift” and the process for refund will take place.
This is so unacceptable! My first online purchase from Bestbuy and it was so disappointing. Making me bound for 30 days when I have to travel before that! I am surprised that such an organization as Bestbuy can advertise this and then say that “gift” is out of stock. It is beyond me how can they advertise this and then claim it is out of stock. When inquired, Best Buy replied that "if it's in stock, you can reach back to us and place the order, and we will help you refund it". Personally considering (personal observation/views) this as a scam of the year.

I purchased a 13” MacBook Air in 2021 through Best Buy’s online marketplace under their refurbished section. Fast forward to 2025: I went to use my laptop one morning for work — I run my own business, and nearly everything I do depends on my computer. When I opened it, the screen was grey and displayed a message stating it had been locked through Find My Mac.

I knew I hadn’t triggered this, so I followed the on-screen instructions to obtain an unlock PIN. The link led me to a page that was supposed to provide the PIN, but nothing happened. I contacted Best Buy, who directed me to Apple. After leaving my computer with an Apple-certified technician, I was informed that because the laptop was refurbished, it had not been properly wiped. The original owner still had Find My Mac enabled — meaning they were the only person who could unlock it.

I returned to Best Buy with this information, only to be told there was nothing they could do. I am beyond heartbroken and disappointed by the complete lack of accountability. Best Buy failed to ensure the device I purchased from them — and paid good money for — was secure and properly reset. As a result, my laptop is now unusable, and I’ve effectively lost access to my entire business. Best Buy has washed their hands of the situation, leaving me with nothing.

It’s devastating to see that Best Buy is yet another company that does not value its customers and is focused solely on profit. I will never purchase from them again. They’ve shown me that my hard-earned money and my time mean nothing when issues arise. Truly unacceptable.

Took my laptop to fix on geek squad I have membership as well. Geek squad can’t fix my laptop and told me to go somewhere else to get repaired. They didn’t have the parts, they won’t check other Best Buy locations to see if they have parts they told me to go look for part’s myself. They took all my data of my laptop off and couldn’t put it back had to spend money on a usb drive to get my personal data from my laptop back. To be surprised that their representative of Geek Squad telling customers to take their laptops to go somewhere else to get s fixed meanwhile I pay Best Buy membership. Never get membership it’s not worth it since they can’t fix anything. Take your money and spend somewhere else. Worse customer service of all time

Problems at EVERY level:
- computer ordered/paid had 32mg of memory
- computer arrived with only 16 mg of memory
- after several emails, agreed to accept $45 refund
- this meant that I had to order the missing 16 mg on Amazon & then tear the laptop apart to install the 16 mg myself
- it cost ~$49.50 - took a week to arrive
- they said the $45 would be credited within 10 days
After 50 days inquired why still still no refund
“Oh, so sorry - will extend warranty by 2 months”
Does this include any damage resulting in an amateur (me) tearing the machine apart?
Refund was finally credited.
-
Bestbuy itself:
- Very pour communication and service:
- To paraphrase their initial (generic?) order acknowledgment:
“Your order has experienced a payment problem – don’t do anything for the next 5 days
– if your order has not arrived by then – we will cancel the order without telling you anything.”
Twice this order was canceled – then accepted using Paypal – with the same credit card!
Why 10 days of BS before accepting the 3rd order?
However, the Paypal order initially had this credit card listed as ‘unusable for this order’ - by Bestbuy.
When Paypal was reminded that this card had been used, for several years, for a couple of regular monthly payments – they advised that the card be ‘re-validated with their system’ (merely reenter data again), then go back to Bestbuy and try using Paypal again. Order accepted this time.
Then, on day 4 of the 3rd order – after hearing nothing since the order placement – receive email that the order had been shipped.
So after 2 weeks, and 3 attempts, finally have a completed transaction.
There were lots of laptops in stock – so why make up some BS excuse.
Sounds like Bestbuy uses this “wait 5 days” excuse to cover their incompetence.
I don’t have a credit problem but it appears that Bestbuy might.
They cover their a** by not billing until shipment.
Wonderfully inept customer service.
Automated responses without followup.
Aggravation at every level dealing with these people.
Was it worth it????

Best Buy Canada has taken money for a product from a senior citizen, and refuses to refund her. She purchased from a vending machine and it did not dispense the product. It has been 3 months, I’ve contacted Best Buy 6+ times and they refuse to solve the issue without us going into the store she bought it from… only problem is, it was a vending machine at an international airport! There was no store. In what world is this acceptable?

If I could give a zero I would rate them zero. I ordered a dryer online.i had to wait 3 weeks for delivery. Two days before it was scheduled to be delivered they called and delayed it by two more weeks. Keep in my mind I had to schedule a full day off work since they could t give me a window up front. I simply asked if I could change to a different dryer so I could keep my delivery day and I was instructed to respond to the email they sent indicating the rescheduling. I did, and they don’t get back for 5 days. Never once responding to my emails. I callled multiple
Times and got no response at all to my email. Until the 5th day. Well on the fourth I cancelled my order and somehow they didn’t even know when he responded to my email. Their customer service is horrible. I wish I had read reviews before wasting my time. Good customer service would have been. Your best bet is to cancel your current order and order the new one online to avoid any delays. Instead of the ignorance. They actually have no customer service.

After researching the 12 LED Vansky light I proceeded to order it from Best Buy as it was exactly what i wanted.
The 3rd party vendor stated that if the product was unavailable a refund would be issued within 2 business days.
The flashlight that ended up arriving was not the correct one and was worth less than half of the price of the one I paid for, no one asked me to replace it with a subpar product, no refund, nadda.
The package was mailed from Scamazon, had i known they used Amazon I never would have ordered it in the first place as I would just order off Scamazon itself.
That tiny little light I received sure has amazing profit margins, and guarantees I will never shop online with Best Buy again.
Why does a big box store integrate Amazon sellers into their site inventory? Just to make the selection look better?

Trash customer service. Does not care about the customer one bit. Neglectful and incredibly rude.

What I learning after 1400 $ MacBook Case ID:……..don’t buy from Best Buy why because they buy from third party simply language they don’t put serial numbers on order so apple can’t authenticate it’s yours if you wrongly setup your apple laptop u can’t approve its yours always buy from apple they don’t put serial numbers number on invoice I have issue ongoing 2 months 40 calls 4visits on Apple Store escalated to tier 1 and tier 2 only things I forgot iCloud address so stress full better to buy Microsoft I am not against Apple I have 7 phones and watch but how they process it’s not simple recommend to buy from apple 100% believe me

Never buying the WORST service of BEST BUY again. As soon as i put in the order i cancelled it and they said i cant cancel an online order because its shipped. But the order was not shipped, because i had a delivery for 2 weeks after i placed the order.
Then after i got deliveries put in front of my gate in the rain. Ruining the boxes and likely the electonics.
What an mess this simple order was. Now im cancelling the whole order.
Best BUY says if i wanted everything shipped together i had to go i to the store in person to ask for a sinhle shippment. I said the reason for shopping online is for convieince, thry said it didnt matter for that you ha e to come in person. So now boxes are ruined and i cant return and CS says to make a claim with the courier as thry wont accept the damages goods.
Spent over 2 hours on the phone and got transfered between people who had bad english and acted like they did t understand what was on the screen so i had to fill in each CS rep.
That was very annoying as it was, i kept getting different answers from the various CS reps.
For some reason you have to call the deliveries number and all they say is no i cant Cancel a order because its shipped. I explained a shipping error occured the CHAT person Ashley says i cant cancel a order, said i can refuse the order if i want to. I explain dont anything becaise im not hone and she said she cant do a cancellation or stop shippments. I asked for a manager and didnt get one. Thry said sorry we cant help you.
Thrn i got transfered to another Chat rep and the process started again. So annoying.
I called the number for home deliberies and got someone else and the cycle started again. Its as if the people they have cant read a screen.
This by made up a new excuse and at this point i was boiling inside. He put me on hold a bunch of time, probably 15 minutes all together. I requested do not deliver the big TV as no o e will be home. Then i found out the delivery date to shipping and installation of the large TV was changed from the day i requested to be. What a mess.

I went today to get a new dishwasher at Best Buy at Sherway in Etobicoke. Martin was able to assist me almost as soon as I got there. His product knowledge was excellent, and the entire process of ordering, delivery, installation and removal of the old dishwasher was clearly explained. I will definitely be coming back as this was the best customer service I have received in a long time. Kudos to Martin! Kindest Regards, Marcus Dolman, Mississauga

I was able to find exactly the product that I was looking for, and for the right price. That is, Rechargeable 9V batteries for under 20 CAD.

I believe that Rechargeable batteries are the future, and therefore, represent an enormous business opportunity.

I could see Best Buy becoming a leader in this product.

Since 1985, I have been buying Rechargeable batteries. Imagine, how many batteries I, alone, have saved over these past 40 years!

One of the worst, never buying again from Best Buy, 4000$ order handled by the shipping company they use terribly, to track where the package is.

I will NEVER shop at BestBuy again, I purchased a phone from them, and while setting it up, it froze/locked out my phone number and was defective, I pay $2,000 for this device, and asked for a refund, since I ordered it online, they wanted me to ship it back via canada post, which I did not want to do because of the strike, but they gave me no choice, now the phone is sitting in a warehouse well my money is not being released and is tied up. For BestBuy to only keep telling me I will need to wait. This is outlandish, I have evidence showing the device is defective, The package was scanned, and I have a receipt showing I shipped it back, yet BestBuy will do nothing and every person I spoke too has been unprofessional and useless. I have asked to speak to a manager or supervisor multiple times, only to be told they will have one call. That has yet to happen. It has now been a month since I ordered the device, and still nothing has been done. SAVE YOURSELF THE HEADACHE AND DO NOT BUY FROM BESTBUY.

Bestbuy online sucks they don’t deliver products at all. They organize by metro e24 courier they won’t even come to building to deliver and instead take pics of buildings from internet and post as undelivered I caught today by staying outside my building 45 mins when I got update im next on delivery but they never showed up 3 days they did this same drama. I never received product now im gonna pay full price as sale ends in 3 days now the customer service is very bad too they said will resolve and send me an email on price match but nothing received. Worst Best Buy ever

Got my phone though Best Buy and they convinced me to go with geek squad instead of apple care and that was a big mistake.
They told me it was just like apple care and they were wrong. I smashed my phone and when I went to get it replaced they wanted 250 bucks when apple care is 39 bucks
Don’t go through geek squad you will definitely me disappointed.

Good tv for reasonable price