Best Buy Canada Reviews 

I will NEVER shop at BestBuy again, I purchased a phone from them, and while setting it up, it froze/locked out my phone number and was defective, I pay $2,000 for this device, and asked for a refund, since I ordered it online, they wanted me to ship it back via canada post, which I did not want to do because of the strike, but they gave me no choice, now the phone is sitting in a warehouse well my money is not being released and is tied up. For BestBuy to only keep telling me I will need to wait. This is outlandish, I have evidence showing the device is defective, The package was scanned, and I have a receipt showing I shipped it back, yet BestBuy will do nothing and every person I spoke too has been unprofessional and useless. I have asked to speak to a manager or supervisor multiple times, only to be told they will have one call. That has yet to happen. It has now been a month since I ordered the device, and still nothing has been done. SAVE YOURSELF THE HEADACHE AND DO NOT BUY FROM BESTBUY.

Bestbuy online sucks they don’t deliver products at all. They organize by metro e24 courier they won’t even come to building to deliver and instead take pics of buildings from internet and post as undelivered I caught today by staying outside my building 45 mins when I got update im next on delivery but they never showed up 3 days they did this same drama. I never received product now im gonna pay full price as sale ends in 3 days now the customer service is very bad too they said will resolve and send me an email on price match but nothing received. Worst Best Buy ever

Got my phone though Best Buy and they convinced me to go with geek squad instead of apple care and that was a big mistake.
They told me it was just like apple care and they were wrong. I smashed my phone and when I went to get it replaced they wanted 250 bucks when apple care is 39 bucks
Don’t go through geek squad you will definitely me disappointed.

Good tv for reasonable price

Bought a micro wave online ,took 3 days to deliver it and the 4th day a very nice man came to install it. AS HE TOOK IT OUT OF THE BOX HE NOTICED IT WAS BROKEN. So he reported it to them and so did we.Now 6 days later and three phone calls we are still waiting for a replacement. Worst of all the warehouse is a ten minute drive away.

Cesspool of negative impolite dark energy. Nasty, rude and unprofessional leaving a downward infectious pulldown. Called them twice and both times the end of the call is very bad energy. Support at NewEgg.ca was totally breath of fresh air and helpful courtesy. Cesspool is an understatement.

remember if you buy from this company most times it's a 3rd party and best buy does nothing when you have a problem

Tdlr: I was not able to leave a review on their website. I believe this was because they do not want bad reviews.

Tried to purchase a laptop from their online marketplace. After three days, I received an email from the seller that the laptop was defective and would not be sold. I believe the product was never actually checked over until the order was received. I tried to leave a review, but could not. Because I felt strongly about the experience, I tried to contact customer service. Horrible experience. Three times they suggested I just wanted to contact the seller, but my request to leave a review was very clear. After half an hour of chatting, the situation was not resolved and I was unable to leave a review. This leads me to believe that their reviews are either fabricated or are only available for those likely to receive positive reviews. Wish I had checked here before considering Best Buy.

Stay away from Best Buy.

I thought two iPads last year for my kids for Christmas. I purchased the “damage insurance” from Best Buy rather than directly from Apple. First one of the iPads wasn’t insured due to some sort of glitch it was removed from my order. I reached out and was told both iPads were insured. One of the iPad screen was broken. So I take it to Best Buy to get it repaired. Firstly I find out contrary to what I was originally told only one iPad is actually insured. The attendant at the repair desk tells me it’s insured for the damage and that either they will repair it or give me a new iPad. He double checks with his manager that the insurance covers the damage and the manager says it is. I get a call back two days later saying to come pick up the iPad that it’s not repaired. Now he tells me it’s not insured. The so called “damage protection” I purchased is only for technical repair not accidental damage. He said check the Terms and Conditions. But I didn’t have access to the T&C until after the purchase. He tries to say he made a mistake. But that makes absolutely no sense. Again he double checked with his manager. When I picked up the iPad they wanted me to sign a form. The attendant was visibly upset when I refused. The iPad was still working when I dropped it off. Personally I think they likely took parts out of it, why else go through all this nonsense? Bottom line on’t buy the insurance it’s a scam and take your electronics anywhere but here to be repaired. I’ve never gone to any other store where the staff is less informed about their products or policies. They also don’t honour what they tell you even if it’s their mistake. All I know is if the iPad now doesn’t work after they sent it away I may file a civil suit. I’m that upset. It’s absolutely ridiculous.

If you buy malware from bestbuy online even if you don't use or open the link and code sent to you buy email you loose your money. They do not do returns or exchange. Plus when you try to cancel an order 1 minute after placing it, they ask you to wait for the items to be delivered, but after receiving the email you still loose your money for online order for malware.

Very happy with the customer service from Karan in the Banff shop. Not a complex purchase, but she really did go above and beyond to make sure I got what I needed. I came in for an eSIM for a 1-month visit to Canada, but for some reason my phone has 2 IMEI numbers so that wouldn't work. She suggested a physical SIM for the same price, and she took a few minutes to make sure the SIM would work in my handset (I wasn't sure if my handset was unlocked) and that the new SIM actually worked before I left the store. I find mobile phones baffling and alienating, and she was patient and helpful and really made me feel comfortable and confident that I was getting something that would work. It made a real difference to the start of my Canadian visit and I really appreciate her help.

Absolute let down. I had recently up graded cell phone on a bell contract. Made 2 trips to location and problem still not resolved. Spent over two hours for a what should have been a simple upgrade has now turned into a billing nightmare. First gave me a phone that I couldn't even make a call the following day. Now my wife's phone has to be reactivated yet again and another plan paid for. Now 30days later and another 2 hours on the phone with bell , now my newly upgraded phone has to be replaced yet again to please Bell billing and accounts. Now I have to make yet another trip to town to correct this issue , no problem right only a 45 min. drive one way. Maybe you should be hiring more competent techs to be changing phones. Lessoned learned to not allow BestBuy to be messing
with phones or plans.

Double charged my card and when I called to tell them they basically said oh well, wait till it’s been delivered then drive to to a Best Buy to return it or refuse it at the door - but did nothing else to help just at every turn refused to help only put up roadblocks to service. I received better service from Temu!

Just wanted to check out their folding bikes - almost bought one from Decathlon when I saw Best Buy had some. Well after asking for someone to unlock the bike three times. I went to customer service and was told to wait another 5-10 min. I left the store.

We went to Best Buy Dundas & Winston Park
to get new batteries for our devices . Riana greeted us so warmly when we entered the store . She kindly asked us if she help us ? We showed her the devices , she opened them for us , removed the batteries , told us the specific number & exactly where they were located . Another person in the store also went & found just what we wanted , a pack with only 2 batteries . The only person who was willing to insert the new batteries for us , was Riana. We appreciate her kindness , taking the time to help us & realizing that we would’ve difficulty changing the batteries .
Thank you Riana for your help , pleasant personality & patience with us seniors . You are an asset to Best Buy . 🤙🏽

I am extremely disappointed with Best Buy’s Marketplace (third-party sellers). More than 3 weeks ago, I placed an order and my item has never arrived. I have called customer service 3 different times, and every time I am told the same thing: “We will contact the seller and they will get back to you in 3 business days.” To this day, I have never received a single response from the seller.

When I asked if I could contact the seller myself, I was told no—only Best Buy can reach out. The tracking number they gave me does not even work, it just shows an error. Today, I asked to speak with a manager/supervisor and was questioned why I wanted to speak with one. After being put on hold for 15 minutes, I was told the manager was in a meeting but would call me back in 1 hour. It’s now been over 3 hours and no call.

After reading other reviews, I’ve realized this Marketplace is full of scams, and Best Buy refuses to take responsibility. My $400 is gone, and I feel robbed. I cannot believe such a large company allows this kind of fraudulent setup on their platform and provides such terrible customer service.

I do not recommend buying anything from Best Buy Marketplace. It’s nothing but a scam, and Best Buy clearly does not care about its customers.

Received the most piss poor service at Best Buy mobile Kelowna. My dad was buying a new galaxy s22 and she ended up selling him a galaxy flip. I understand being new but she was giggling about it when trying to tell her co workers who just walked by. Jessica then continued on still without a sorry. Been here for over an hour - past hours now. Absolutely no acknowledgment from her about messing up the phone and the plan....

As a former Best Buy employee in Vernon - it's disappointing to see how DOWNHILL the customer service experience is. This has been extremely frustrating. I won't be coming back to Kelowna BBMobile.

She literally messed up so bad and we're thankful we just ended up returning it entirely. She either needs to be rerouted to a different position or have an extensive amount of training as she had tried to completely downgrade my dad's plan.

Thankful for the customer service staff who pulled through around 7:20....

☆☆☆☆ Stay Away – Hidden Charges and Shady Practices

I signed up for an electronic product protection plan from Best Buy in West Vancouver, thinking it was a straightforward $29.99/month (plus GST) charge. That alone was expensive, but I decided to give it a try. What I didn’t expect was the shady billing practices that followed.

When I decided to cancel the plan, I was suddenly charged an additional $87 — a fee that was never mentioned upfront. I contacted customer support for clarification, and instead of a proper explanation, I was given vague and unhelpful responses.

This feels like nothing short of a scam. Charging hidden fees and taking money directly from your credit card without clear disclosure is unacceptable. I would strongly advise others to avoid this company and read the fine print (if they even provide it) very carefully.

I bought a lazer printer from Best Buy they told me I have to contract the supply to get my money back I will NEVER buy anything else from Best Buy Buy again

I would rate this a zero but that isn't an option unfortunately.
I purchased at the best buy kiosk at Vancouver airport on 14 August 2025.
I was directed there by a border security officer who fortunately kept an eye on me to ensure I didnt have a problem as I was stressed.
After selecting and paying for the item, it did not drop down into the chute for me to collect.
The officer immediately rang Best Buy and we both spoke to a man for quite some time. After being given all the info, he said he would arrange a refund. However it has now been 2 weeks with no refund or contact from BB.

If I actually get a refund, I will upgrade my star rating and rating. Meantime I suggest buyer beware!!