Best Buy Canada Reviews 

BE CAREFUL BEFORE YOU BUY ANYTHING FROM BEST BUY.
"OPEN BOX" IS FALLS ADVERTISING. IT IS REFURBISHED.
BOUGHT LAPTOP ON DECEMBER 23/2024 AS "OPEN BOX "
RECEIVED 3.5 YEARS OLD COMPUTER WHICH IS NOT COMPARTIBLE WITH WINDOWS 11 AND NOT UPGRADABLE, SHIPPED BY THIRD-PARTY DEALER. BEST BUY WILL TAKE YOUR MONEY BUT IF YOU HAVE A PROBLEM, YOU MUST DEAL WITH SHIPPER, WHO JUST IGNORE YOUR EMAILS (THEY DON'T HAVE A PHONE NUMBER FOR CONTACTS). "OPEN BOX" ITEMS IS THE JUNK. DON'T BUY IT!

I had such a great experience at this Best Buy store. The staff went above and beyond to help me with my item, which was still under warranty but close to its expiration date. One of the managers personally assisted me and did everything in his power to make sure my product was replaced quickly and smoothly.

A special thanks to **Beni and Eugenio** they are an amazing team! I’ve been visiting this location for the past 5–6 years, and every time, both of them have been consistently helpful, knowledgeable, and friendly. They always take the time to explain things clearly and make sure customers leave satisfied.

I truly appreciate their professionalism and dedication. This kind of customer service is why I keep coming back. A very satisfied and loyal customer!

I ordered an item that was due to arrive 3 days later. Then the shipper lost it and changed status to "Still Calculating, Ready in 24h".

It's been like this for a week now, but Best Buy refuses to refund or replace the product until it's been lost for 7 business days (so 2 weeks from the initial order).

They cannot be trusted for timely deliveries, so buy in store or consider alternatives with a more robust delivery mechanism. I'm no longer ordering from Best Buy online ever.

The delivery company for BestBuy called Metro is horrible. Buyer beware. They come to your door and don't ring your bell. Instead they call you from an strange nunber leave no message and no text (scam calls anyone?). If you don't answer they mark you as unavailable. BestBuy cannot re-route your online order to a local store they ask you instead to contact the delivery company. The delivery company Metro does not answer calls, their voice mail is full and they don't answer emails. Horrible experience and shame on BestBuy. I will never order anything online ever again and I spent good money on this laptop order. What supposed to be a joyous experience turned into a very frustrating one thanks BestBuy maybe you should stop being cheap and hire a real delivery company!

Hi I have purchased preowned Mac book Pro through Best Buy online and does not mention anywhere that i am buying from market place.
There was a problem coming in Mac book like getting hanged and battery getting discharged fast.

I called customer service best buy and they refer to market place which i was not aware about. This was cheating with ,me. I would like to return the MacBook but they denied because it was more that 30 days and close to 50 days.

I had really horrible experience in best buy online purchase and I wont recommended to any one to purchase.


While communication about problem best customer service not at all

We purchased a new dishwasher yesterday at the Nanaimo BC Store. The young man who waited on us was very proficient in his job. He explained everything to us to our satisfaction, and then helped us load it into our car. His name was Kelden.

Don't bother. Use Amazon. Way easier. Customer service is horrid. Not helpful. Dropped calls.

the manager at your store at les rivieres mall in trois rivieres is very impolite.after buying an item that I could not try before paying for it,the sales lady was about to reimburse me when the manager said no reimbursement .that after I had asked the sales lady before if she would reimburse me if the item was not satisfactory.the manager by the name of Xavier just told me pick up your stuff and leave

Absolute nightmare of a company and their assurance Geek squad junk. They signed me up for a monthly payment plan for a tablet coverage without me knowing, just asking me to check boxes and charging me. When I finally found out they wanted 105 just to cancel the payment plan that was covering a whole lot of nothing. Absolutely disgusting predatory. They wouldnt even let you cancel the plan without putting in your credit card info. Best buy, that is the biggest scam in the world you are the worst.

Based on my recent experience with Best Buy (BB), I would recommend you NEVER buy any digital download software. If there any problems with the software, their customer support and service is terrible. Do NOT expect ANY help

In early 2025-10, I bought a downloadable copy of Norton 360 from BB's website. The day after, I received an Email from BB with "instructions" as to how I was to get my software - a simple three step process. Step one: download the software using the link supplied in the Email. Step two: install the software. Step three: activate the software using the product key supplied in the Email

Simple enough. ONE PROBLEM: the Email did NOT include a link to download the software. I tried downloading the software directly from Norton's website. BUT, when I went to activate the software using BBs product key, it was TWO characters too short

When I first contacted BB's Customer (Tech) Support, they did not understand my problem because they kept telling me to download, install, and activate the software. I had to explain over and over that I could not complete the first step because the Email they sent me did NOT include a download link

Once they finally understood my problem they assured me that they would get the problem fixed within 24 hours

I did NOT receive an Email to correct the problem in 48 hours. So, I reached back out to Tech Support again

Thankfully, the new support person did not take as long to comprehend the problem. However, their solution was no different ... we'll have the problem corrected within the next 24 hours

After waiting yet another 48 hours; I was getting ansy re how long I've now been without any virus protection. Since it was becoming clear that BB was NOT going to resolve my problem, I bought a new one-year subscription directly from Norton

But wait - now things get still worse wrt BB

I now no longer need the copy I purchased from BB, so I complete a "return product" form online to cancel my purchase from them just over a week ago. The next day, I receive a follow-up Email from BB (see attached pic). Expecting a simple refund back to my credit card, instead, the Email instructs me to go to the Best Buy store of my choice where I can be reimbursed

At the store, they first tell me they can't reimburse me without a copy of the purchase receipt. After I find that, they verify my receipt, only to then inform me that they can NOT give me a refund because I bought the software online. My complaining that my order cancelation was accepted and that I was instructed to go to a store for my refund falls on deaf ears

Their recommendation: I should (again) contact Customer Support for my refund (because that's worked out so well before)

After several more contacts with Customer Support where they keep assuring me that they will rectify the problem, first in 24 hours, later in 48 hours; BUT NEVER DO – I make what I hope will be one FINAL attempt to get this resolved

Speaking with Customer Support yet again, and referring to the previous calls, I state that it has now become more than clear that they are unable (or unwilling) to correct the problem, given that this issue has now dragged on for more than a month; therefore I should be issued a refund for my purchase. Again, I am REFUSED, plus the individual informed me that they (Best Buy) would be UNABLE to correct the problem. Instead, they recommended that I downloaded the software from the Norton website and simply activate that copy instead of the copy I purchased

When I explained that I have already tried to do that and it did not work because the Best Buy activation product key was two characters too short for the software downloaded from the Norton website; the customer support representative showed a complete lack of empathy (or understanding) and simply repeated the same recommendation

ABSOLUTELY USELESS. Deserving of a ZERO rating, but the lowest I can give is a ONE star. This is too generous

Cancelles orders made on sale items, tries to get you to pay full price. Scam central.

Best Buy Canada sold me an incomplete TV.

I am very sick and took 35 days to open the box. There was no remote. When I contacted the customer service, the representative told me "the 30 days window for a return is over. There is nothing I can do for you. You just have to buy another TV".

I get that I took too much time to open the box and that the 30 days window for return is over. I take my responsabilities. But there wouldn't have any problem if Best Buy have sold me a complete item.

I'll never buy at Best Buy ever again.

Souradip is an amazing store supervisor. He was very polite, friendly and yet professional. Bestbuy is lucky to have you.
( Ola )

Worst retail experience I've had in a long time. Dance music blaring so loud you couldn't talk to the staff. If it were a night club, I would understand, but I am trying to get info and feedback on a product they sell but couldn't hear anything they said over the music. As well, staff were uninformed on the products and could only read the specs on their phones. I did that already and wanted to see the product first hand - that's why I went to the store. No demo models available, so that was a no go. What's the point of going to a brick and mortar if you can't check out the products? I couldn't wait to get out of the store. I should have saved myself the traffic headaches and ordered online like normal people I guess.

I purchased Christmas gifts for my family in Ontario. I mentioned that of course there would be no PST as that is an Ontario sales tax
Actually it is completely illegal for you to charge this in Alberta! Shame on you and stop ripping customers off!

Atrocious service.

In late November 2025 I went to the Surrey Central BC BestBuy store looking to purchase a stacking washer and dryer. Having found a Samsung set I really liked, I asked staff the prices of the same model dryer, with and without a heat pump.

I must have asked their two staff members that question, at least 10 times. I was very frustrated! Consequently, I started raising my voice. I kept asking them to listen to my question, but they kept giving me other information I didn't ask for.

I finally sat down at the desk in front of them and said "take a breath and listen to my question." Again, no direct answer. They said they were working at getting all the costs together for me, which I said I didn't want at that point. For budging reasons, I simply wanted to know the dryer prices.

It took almost 15 minutes and a chat with their manager to give me the answer.

After that I asked the lady staff member for an invoice stating all the individual costs (i.e. delivery, stacking fee, installation fee, removal of the old machines, etc.). She said they don't give that, and that she'd write it down on a piece of paper for me. I said that all businesses I've dealt with in my life I've always gotten some kind of official invoice before my purchase, and that I've never heard of one hand written. She also gave me some other incorrect information.

Speaking with the manager, he finally gave me a printout of an invoice that I left with to think about. In the end was there for about 25 minutes, I should have left long before.

After that I went to two other businesses to check out prices. First was 'The Brick', and second was Trail Appliances. I got the invoices I asked for without any trouble. Their customer service was also great--which I commended them for.

I ended up purchasing a set from Trail Appliances on King George Hwy in Surrey BC. That's because I not only got the best overall customer service from them, and the best deal too.

Best Buy's price was comparable to those at The Brick and Trail Appliances. Best Buy was closest to me, for which I was prepared to purchase right on the spot. However, they lost a sale from their very poor customer service. That's why I decided to check out other places. I still have their invoice and wrote down both their salespersons names for my records. To protect their privacy, I have not shared them here.

BUYER BEWARE Bestbuy sells fraudulent products to make money and does not care when or if you do find out about it.

A few of years ago we paid several hundred $'s for a 55 inch Fire TV plus buyer protection plan. In the past month our TV has acted up; not opening many of the apps, and sometimes cycling though the login pages of all the apps for a few minutes before landing on an app. Our network speeds are excellent.
We called Geek Squad, a techie was sent out on Mon Nov 17th. It was like dealing with an insurance adjuster... he did not want to find anything wrong with the tv... like a vehicle with an intermittent issue, only a couple of apps were misbehaving. He concluded that the tv had no problems said he would not replace the motherboard unless he proved that it or the tv weren't working. He left and we're pissed. The TV still has issues and the buyer protection plan is a joke.
So, lesson learned; Do not trust Best Buy, they didn't even try to honour the protection plan and ignored our problem. We had no place to turn so we bought a new tv elsewhere, at great expense. We will not buy electronics or anything else from Best Buy again.

Best Buy, Saint John, NB.
Went in the store to buy an Fire Cube. Nobody in the store to help me (in not physical on the shelf, is just a piece of paper), so went to the cashier. I had to stay in the line 15-20 minutes. Finely my turn came. The cashier said" just one item." Yes, just one, then she said;" give me 1 minute I have to go in the back to bring it for you". She went in the back for long time (10-20 minutes). I saw her asking a person for help (I think the store manager - looking very angry ) and both disappeared in the back for other 10 minutes. Then the cashier came an said" sorry we don't have it in stock. So, I have to wait over 30 minutes in the store fore someone to tell me " sorry we don't have it in store". For sure is simple way to know if you have an item in stock, no for Best Buy. Worse experience ever!

Jaccub from the Duncan store the Geek squad was professional efficient and friendly dealing with my computer problem. Would definitely use and refer them again
Kim