Best Buy Canada Reviews 

Word of advice to Best Buy STOP USING PUROLATOR. Their incompetence and indifference to customer service damages your rep

I have bought a dishwasher on Black Friday, and after three days I noticed that it was damaged. Right away I called the customer Service and against the consumer rights for the seller to resolve any issues, they prompted me to the manufacturer which took time but they sent a replacement note to Best Buy. Best Buy sat on it for more than 3 days doing nothing and although my 7 phone calls to customer service, my emails no one is doing nothing. The call center are doing their best but the escalation department and service agents literally do not care. I have a large appliance in my condo, during the holidays, no where to put it other than standing in the living room taking my kids play space ruining my family's holidays and well being. All that have been communicated to Best Buy which refuses to act, sitting on my $800 for over a month. No only would I not recommend anybody buying from there, I will seek legal advice!

FINAL UPDATE (Jan 2026): Best Buy has now issued a full refund of $451.99. To their credit, they also offered to honor the original sale price if I chose to re-order the tablet. However, due to the extreme stress and the fact that I had to involve the OPP and FedEx to get this resolved, I am not taking the offer. I simply do not trust their current delivery/carrier method for high-value items in my area. I’m glad to have my money back, but I will be shopping elsewhere in the future.

Original Review:
I just lost a 400.00 parcel that claimed to be delivered, but is nowhere to be found. I cannot get any customer help, I'm out the money and no product. I looked for the package as soon as it said it was delivered, can't find it anywhere. I do not need to wait 24 hours to know my parcel didn't arrive, I looked hard everywhere for it and I can't get customer service. Someone got an early Christmas present, it wasn't me!

Impossible to checkout, permanently blocked by this message:
All three fields for Phone are required. Please check for accuracy and try again. (0027)

Edited phone field multiple times, all the same. Wasted 1 hour of my time. Today is Sunday, try tomorrow or will buy somewhere else

I would give it 0 if I could. I ordered a major appliance online with bestbuy they delivered the incorrect appliance and furthermore left me without a cooking vessel as they hauled away my old unit. They did not communicate with me enough and finally said it was their carriers mistake and to deal with the carrier. To date i still dont have my appliance and the carrier will only reiumburse the delivery fee.

Horrible store will never get my business again

Terrible Customer Service!!!
Have been trying for days to get someone to answer a phone and when they finally did was promised a return call that did not materialize. They have my power cord and trying to get it back is painful.
I bought some stuff for XMAS and that will be the last time I deal with these guys.

Can't seem to get BestBuy's delivery service to drive out to my small town in the country. All we see is delay after delay after delay with no explanation.
BestBuy customer service refuses to act. Actually, judging by the responses in the online chat, I don't think they even read my comments, or they just respond with BS automated responses.
I'd give them zero stars but it wasn't an option.

Best Buy should be called "Guess Buy"
You have to guess when your package arrives if you order on-line.
You have to guess if your are getting a brand new product or a refurbished product which they claim is new.
For more information read several of the other reviews.

When buying a phone the salesperson failed to disclose that I will be automatically enrolled in the protection plan, which will be automatically billed to my credit card. This was hard to see as it was a separate bill from my phone bill. The pecost ffectively nullified any savings. Good luck getting a found since I noticed this very late.

This place is a joke for ordering . Wish I learned from order I made few months ago, heard it had changed.. NOT!! I placed a 500,$ order to pickup at the store 1 hr away.. got email saying was ready for pickup at store 4 + hours away. When I called they told just order again and pay cash in store n you will get ur money back in the new year.. wth.. apparently she thinks $ grows outside my house.. lesson learned ill never recommend this place nor shop again.. they are a joke n ruined my grandkids xmas with thier stupidity. The address was correct and they changed it to store that had more in stock.

I ordered online and they say I have to pay to return it's $ 5.00 more than I paid !!!

0 stars for best buy and open box

I bought something from Best Buy, a Christmas present. No where on the confirmation email said it was coming from any where but Best Buy, then I get an email saying it’s coming from an electronics company out of Toronto. The product once received was taped in yellow, it was a returned item, like used? Huh
So I returned it and it cost me $47. Had I known it was not new and not from Best Buy I wouldn’t have ordered it. Thanks Best Buy.

Please think three times before buying anything from there marketplace platform. If there is any issue or need to cancel then there 3rd party seller didn't answer up to 2 to 3 days and then when you want to cancel then after they forcefully shipped that product and don't process a refund

I ordered a product from Best Buy online, and after waiting for more than a week, I received a message from Purolator saying that my package was on its way and would be delivered today. I stayed home the entire day, waiting patiently for the courier. After hours of waiting, I got an email saying that the courier “attempted delivery” but no one was home — which is an absolute lie, because I was there the whole time. The courier didn’t leave any notice either.

The next morning, I received another message claiming that the package had been delivered. That was another lie, because I didn’t receive anything.
I immediately went to Best Buy to ask where my package was. Unfortunately, the customer service agent told me that this was not their problem but mine, and that I had to personally contact Purolator and demand information from them. I paid Best Buy for the product and for the delivery, so why am I the one who now has to track down my own package? The customer service agent stubbornly insisted that they are not responsible for the shipping and that it’s my problem. This is completely unacceptable.
This shipment was sent from Nanaimo, BC, Canada with courier Route 667 and was supposed to be delivered to 3666 Royal Vista Way, Courtenay. The way this delivery has been handled is completely unacceptable.

Ordered a product online, was supposed to be delivered on December 3. Delivery was lost according to FedEx. Contacted Bestbuy on December 6, was told to wait two more days. Contacted Best buy on December 8th was told to wait one more day. Contacted December 9th, was told to wait until EOD, Now contacted Best Buy on December 10th and was told to wait an additional 3 days! Stop telling me to wait and just refund my money. You keep pushing timelines and holding my money hostage. Just give me my refund! You deal with Fedex and Stop holding my money.

Scam, I bought a subwoofer for over $500, waited 2 weeks to get it. Never ended up getting it, the item was undeliverable. They use a really poor shipping company (purolator) which is known for their scams. I have cameras all around my house and can see nobody even entered my drivway. Now I have to deal with my bank to get my money back as best buy doesn't want to do anything about it.

Ordered a laptop on Black Friday that they canceled a week later claiming it was "out of stock" even though it was still currently in stock at the full price. Ultimately refused to honor their deal.

absolutely horrible--perhaps there needs to be honesty and clarity with their website ordering. Assumption that your purchase is from best buy rather actually its a third party "marketplace". The consumer should be advised immediately at the time of looking on the site to purchase rather than after the purchase item. Terrible customer service and absolutely horrible

BE CAREFUL BEFORE YOU BUY ANYTHING FROM BEST BUY.
"OPEN BOX" IS FALLS ADVERTISING. IT IS REFURBISHED.
BOUGHT LAPTOP ON DECEMBER 23/2024 AS "OPEN BOX "
RECEIVED 3.5 YEARS OLD COMPUTER WHICH IS NOT COMPARTIBLE WITH WINDOWS 11 AND NOT UPGRADABLE, SHIPPED BY THIRD-PARTY DEALER. BEST BUY WILL TAKE YOUR MONEY BUT IF YOU HAVE A PROBLEM, YOU MUST DEAL WITH SHIPPER, WHO JUST IGNORE YOUR EMAILS (THEY DON'T HAVE A PHONE NUMBER FOR CONTACTS). "OPEN BOX" ITEMS IS THE JUNK. DON'T BUY IT!