Best Buy Canada Reviews 

One of the worst customer service experiences I’ve had.

The TV I purchased from Best Buy was broken when I set it up. I called on December 22nd to request an exchange, but they could not give me any confirmed exchange date. Because of this, I canceled the order and bought the same TV through Costco.ca instead — who delivered a working unit with no issues. Also when the delivery was made drove across my lawn to cause damage to my property.

Despite the TV being defective, Best Buy originally wouldn’t pick it up until January 7th. After countless phone calls and hours wasted, I finally convinced them to pick it up on January 3rd when the same delivery company was already at my house.

I was hung up on multiple times by customer service and repeatedly given conflicting information.

On January 2nd, I was told my refund would take 5–7 business days. Day 7 has now passed with no refund. Instead, I received an email saying it would now be another 3–5 days.

Broken product, poor communication, excessive delays, and zero accountability. I would strongly recommend looking elsewhere before buying a large item from Best Buy.

Yesterday I called a local Best Buy to ask about buying an Etsy gift card. I was told Best Buy does not have physical cards but I could come in & get an e-card - pay for it & have the details for accessing the e-card, including sending the details to the person to whom I would give the card.
I popped over today, happy to get the card I was told would be very appreciated. Walked in the door, greeter asked what I wanted. She pointed out the rack of physical gift cards. I said they do not have physical cards, as I had just told her. She said to look at the rack. I did. Of course, no Etsy gift cards there. I showed her & said I was told I could buy only e-cards from them. She insisted they must "just be out of the cards right now"! Incredible!
I went to Customer Service to buy a card. No luck there either. They apparently searched their physical stock. I told them it was an e-card. They did not understand (3 of them by now).
I gave up.

Best Buy allows fraud to run rampant through their company via marketplace sellers. It’s absolutely disgusting how they treat customers. I hope they go bankrupt.

I am dealing with an unresolved fraud involving an unauthorized Best Buy transaction financed through a third party. Best Buy Canada confirmed in writing that a fraud investigation was opened, but weeks later refused to provide basic transaction details directly to me.

Despite acknowledging that records exist, Best Buy has not disclosed information required to resolve the fraud, including store location, authorization method, identity verification used, or transaction documentation. Instead, I have been repeatedly redirected between Best Buy, the lender, and law enforcement, creating a circular delay that prevents resolution.

This approach leaves fraud victims unable to clear their accounts or correct credit reporting, even after police reports and formal privacy requests are submitted.

The matter is now under regulatory review. Consumers should be aware that fraud resolution may involve prolonged delays and limited transparency.

Horrible customer service. The tv i ordered never showed up. Delivery company said they attempted to delivery twice but were unsuccessful. I was home both times. Best buy took zero responsibility for this. Will never buy from them again

Purolator/Best Buy review
I prefer writing positive reviews, however, as I also rely on other peoples reviews, I feel compelled to share my experience with Purolator and Best Buy.
I ordered an amplifier from Best Buy’s online store. I received notification that was going to be delivered last Monday so I stayed home to wait for delivery as no time frame was indicated. It didn’t arrive on Monday, on Tuesday, tracking said it was being delivered and in a truck. It still haven’t arrived by 5:30 so I called Best Buy, or rather texted back-and-forth using their online app. They are very apologetic, but unable to help and suggested I call Purolator myself. I suggested that as they had chosen and hired Purolator that they call. They indicated that they didn’t have the capacity to do that. After going back-and-forth, trying to get them to see reason, I called Purolator at the number they provided. I was told by a recording that the approximate wait time would be 40 minutes. This is not my first go round with Purolator. I’m guessing that sometime later today I’ll receive notification that they attempted delivery but that I wasn’t here. This has happened the last two times someone used them. No delivery was every attempted. I would know as my front door Security is linked to my cell phone. So even if I didn’t answer, I’d see it come up as a missed call. I note that Purolator has a 1.1 out of 5 rating. Sadly, they’re poor performance also reflects on Best Buy.

I purchased an ebike from Best Buy Canada, and the bike did not work after delivery. Best Buy told me to deal with the manufacturer, and they kept asking for more details until the 30-day window expired. Then they told me I would need to deal with the seller, and that Best Buy would not discuss anything outside the 30-day window. Beware Best Buy only cares about the sale not support. You can not trust them as they will sell anything as long as they get thier share.

The phone works well, but my in-store buying experience was misleading.

I was told verbally that my total monthly cost would be lower with a specific mobile plan, which was the main reason I agreed to the purchase. That plan was not applied, and the billing does not match what was explained.

This experience highlights the importance of verifying all verbal offers in writing before completing any mobile purchase.

Outstanding, top-tier customer service from Vee Veerendra, Mayflower Mall in Sydney, Nova Scotia ! From start to finish, he was exceptionally professional, courteous, and incredibly knowledgeable. He went well above and beyond to make sure all our questions were answered and that we felt confident with our purchases. His patience, expertise, and genuinely positive attitude made our experience truly exceptional. Vee is a tremendous asset to Best Buy, and his dedication to customer service deserves strong recognition. Highly impressed! ASK FOR HIM...YOU WILL NOT BE DESAPOINTED...

Best Buy cancelled my order twice while the item was on special with no notification, but because the order was complete through my RBC points and I have no order number, they refuse to price match. TWICE. I even paid more the second time around. They are playing in a grey zone and I wouldn't be surprised if they never actually sold these tablets at a rebated price. Their customer service was abysmal and they were rude, shut the chat on me despite me just asking to escalate the issue. Now it's full price, and I can't afford it. I'll never do business with them again. Period.

A company that has ZERO Customer Service.
If you ask for a manager, they will hang up on you. I have called them 3-4 times, but all they do is hang up.

If I could give them 0 stars I would. They took my money and never delivered the product. Now I am still waiting for a resolution but I am told that I have to wait for the process. They took my money quickly enough!

I went into Best Buy Langford, BC specifically because I needed a new laptop quickly. I could have ordered the same item from Amazon or another retailer, but next-day delivery was the deciding factor in choosing Best Buy.

The store did not have the model I wanted in stock, but the sales associate assured me — after I asked them to confirm — that it would be delivered to my home the very next day. Based on that assurance, I proceeded with the purchase and paid over $3,000, fully expecting fast delivery.

I have now checked the tracking information and the delivery date has been pushed to January 5th — an 8-day delay. That is not even remotely close to what was promised and completely defeats the reason I chose Best Buy in the first place.

Had I been given accurate information upfront, I would have ordered elsewhere. At least with Amazon, I would have had a realistic 2-day delivery window. This experience feels misleading and has significantly damaged my trust in the information provided by the staff at this location. I would welcome a response from store management explaining how this happened and what can be done to make this right.

Experience is the worst!! Ordered a replacement power cord for my Asus Vivobook Go 15 and a Samsung cell phone on line. This was after speaking with a guy at Best Buy and said that order #16015204 would fit my computer. Power cord came today and does NOT fit!! Called the store to be informed this came from a seller on Marketplace!! I was never told this or would never have ordered it. The only way to get my money back is to return it to the seller and wait for a refund??? Not happening...it's being returned in person to Best Buy...they received my credit card charge so they owe me the money!! When we move into our new place the 4 TV's will now be bought from Leon"s. I've also purchased 2 computers and 2 cell phones from Best Buy in the past year but will NEVER buy from them again. D. LaFrenere

My experience with Best Buy Canada over the past four weeks has been one of the worst customer service failures I have ever experienced. This was not a single bad interaction. It involved nearly 20 chats and phone calls, many lasting well over an hour, all ending without resolution.

One of the most recent chats alone ran from around 11:00 PM until nearly 2:00 AM. I entered that session already exhausted after weeks of unresolved issues, and even then I spent over 75 minutes before receiving any meaningful response. I was transferred, kept waiting repeatedly, and forced to re-explain my situation multiple times because the agent mixed my case with other customers’ chats.

The problems themselves were entirely caused by Best Buy’s systems and processes:

• A delivery issue where an item was delivered to the wrong address, followed by weeks of back-and-forth. I was eventually told I could receive either a replacement or a refund. I explicitly requested a replacement of the identical item, yet a refund was issued without my consent, leaving me with no product, higher prices afterward, and the item later becoming unavailable.

• A separate purchase attempt where the BestBuy.ca website froze during the payment step while I had selected delivery. To avoid losing the items, I was forced to complete checkout using store pickup. I contacted Best Buy immediately to correct an outcome caused by their own website malfunction. The response from support and a supervisor was simply: “not possible,” “cancel and reorder,” or “go to the store.”

• Despite repeatedly explaining that the pickup choice was forced by a website bug, the supervisor kept reverting to irrelevant explanations, including claiming the product was “sold out online,” completely missing the point that it became sold out because I had already purchased it.

Throughout these interactions, the pattern was the same:

Long waits

Repeated misunderstandings

Scripted, copy-paste apologies

No ownership

No escalation

No corrective action

I requested a reasonable goodwill credit for the extraordinary amount of time wasted and inconvenience caused by Best Buy’s own errors. This was categorically refused, without review, despite clear documentation of weeks of disruption, late-night chats, emotional stress, and financial disadvantage.

What makes this especially frustrating is that these were simple issues that competent customer service could resolve quickly. Instead, Best Buy’s system seems designed to exhaust customers until they give up. The supervisor’s role added no value beyond repeating that “nothing can be done.”

After nearly four weeks, dozens of interactions, and hours lost late at night, I was left with:

No proper resolution

No accountability

No compensation

Complete loss of confidence in Best Buy Canada

If anything goes wrong with your order—delivery, website checkout, marketplace sellers, or stock handling—be prepared for weeks of effort and a customer service process that relies on apologies rather than solutions.

I will not shop with Best Buy again.

They are horrible. I placed an order on the 17th of December with the marketplace seller and they are just horrible. They don't respond. Their delivery is so slow, I'm still waiting for a refund for a TV that I didn't receive for Christmas, I'm so upset. I've talked to 3 different departments several times left several emails. Several correspondence, and I still don't have my money back because they can't get ahold of their marketplace seller. This is not a joke. This is $553. I'm waiting on and it's just ridiculous. Advise you not to deal with them at all. I'm going into the New Year and it looks like I'm still not going to have a refund. And as you know, it's been about 10 days. They can't get ahold of this marketplace seller.Although the carrier has the TV in their possession, it's 3 different apartments.You have to deal with the carrier.The marketplace and best buy , and this marketplace seller is a nightmare i am now waiting on a manager To contact me will update when I find out how long it's really gonna take to get a refund

Ordered Tv online. Wanted to cancel. Email said, order received. Email had link to cancel or edit order. Under my account, order says in progress. Hit their cancel button and it failed. Tried again and it failed. Cancel button now gone. Stays still says in progress. Not shipped, no tracking number. Got online customer service after 90 minute wait. They couldn’t cancel even though order status still in progress.
FAQs
Q: Can I cancel or edit my order?

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This is false. I have to return to the store.

Friend brought a printer back to Best Buy because it was leaking ink and you guys wouldn’t take it back because it was out of warranty a year of warranty is ridiculous because nothing happens in a year with electronics it happens after warranty is expired and I used to like buying stuff from Best Buy but now I don’t think I’ll ever go back to Best Buy after that experience

Best Buy decided to choose a sketchy third party service for Christmas/Boxing Day delivery (Metro Supply Chain Group e24) that is stealing packages. No help from virtual chat they force you to use; they redirect you to Metro e24, who cannot be reached. Best Buy also stopped providing e-mail contact to customers so that you cannot hold them accountable.

I cannot believe this!! We spent almost CAD3K on a three box (four item) equipment and we just received two of the three boxes and one of them was WET!!! Can you believe this spending all that money and BEST BUY cannot even have REAL carriers the delivery person was UNABLE to bring the three items because the car was too small and it did not fit!! The items are smaller than a TV!!!!!!!!!!!!!

All this money and we do not know when or if we will get the remaining item (by the way the most expensive one of the four). Companies charge so much and then want to spend so little achieving client expectations.