Even on Google play there are many complaints. By the way apologise and authorise are the British standard spelling of authorize and apologize.
Arro
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See what reviewers are saying
I was going to open an account,after reading all the bad reviews i decided not to.I was reading Arro response to customer complaints.Did these people even go to school.I noticed a few misspelled words... See more
It's good to read all.these comments before I went on finishing my card set up. Thank you all for your thoughts and experiences to help people make the right decision.
Opened an arro acccount months ago, no problems. Then outbifbthr blue with around 50 pounds depisited into the account they suspended the account. There was nothing unusual in the account. The teleph... See more
Company replied
Company details
Information provided by various external sources
We're on a mission to create the most straightforward way to manage your money. No long painful applications, no waiting around for weeks, no jumping through hoops and no hidden charges.
Contact info
Paragon House, M16 0LN, Manchester, United Kingdom
- arromoney.com
Great service
Great service, good communication, and very helpful, recommended.
17 May 2018
Unprompted review
Reply from Arro
Thank you for the feedback, we're pleased to hear you were happy with our service. I'll pass on your comments to the support department.
I have been using this over 5 months…
I have been using this over 5 months now and i am very happy with overall services they are offering.
I had few issues that were taken care of and resolved by customer service team propmtly.
keep the good work up
thank you
10 May 2018
Unprompted review
Reply from Arro
Hi Syed. Thank you for your feedback, we're pleased you're happy with our service and that our customer support team have met your expectations. We look forward to launching new features and updates for you to use in the future. Thank you again.
Has Execellent Email Customer Services…
Has Execellent Email Customer Services Support Has An Online Services Account Page Is Very User Friendly Great Card Features And Is Good Off Street Banking Solution.
2 May 2018
Unprompted review
Reply from Arro
Hi Alicia. Thank you so much for the great feedback. I'll pass on your comments to the customer service team - they'll be pleased. We're launching lots more features in the future so we hope you continue to be happy with our service.
This company is excellent
This company is excellent. So helpful and always a quick response. I would go as far as to say they are better than any high Street bank I have dealt with.
27 April 2018
Unprompted review
Reply from Arro
Hi John, thank you so much for your feedback. We're shappy our customer support team met your expectations, I'll be sure to pass on your positive comments and don't hesitate to get in touch if you need any further assistance.
I'm very happy to use my Arro Master…
I'm very happy to use my Arro Master Card anywhere with me!!! Greatest!
Thank you very much for Arromoney Costumer Services as well!
Thank you again !!!
Best!
Vangeliya Karadalieva
25 April 2018
Unprompted review
Reply from Arro
Thank you for your feedback, we're pleased you're happy with your Arro Money card and I will pass on your thanks to the team!
Amazing service
Amazing customer service, my query was sorted with the speed of light 😀😀
5 April 2018
Unprompted review
Reply from Arro
Thank you for your positive feedback Raphael, we were pleased to hear we met your expectations!
Absolutely awful
Absolutely awful. Don’t waste your time. Use an outsource contact centre who know nothing about the service or business.
When you do get an email from Arro it’s Short, rude and extremely unhelpful. Much much MUCH better options out there.
Please don’t waste your time.
23 March 2018
Unprompted review
Reply from Arro
We’re sorry to hear you are unhappy with the service you’ve received. We will pass on your feedback regarding customer service to our management team.
Do not open an account they accept your…
Do not open an account they accept your money then freeze the account when you try to make a withdrawal_ scammers_ asks here if there is anything Arro can help me with YES RETURN MY MONEY TO THE ACCOUNT IT CAME FROM
23 March 2018
Unprompted review
Very happy with quick response and…
Very happy with quick response and solved all my issues I will recommend to friends and family's thank you again
22 March 2018
Unprompted review
Reply from Arro
Hi Chelsea, we appreciate the positive feedback on our customer service and hope to continue meeting your expectations in the future. Thank you very much.
SCAM SCAM SCAM SCAM SCAM
So I opened an account with being told I am allowed to deposit money in there straight away but I deposited money my balance showed it was still £0.00 even though I have had it taken out of my friends account. I have contacted the call centre they could not tell any information and all they can do is get them to contact me back mon - fri 9-5. Now I still go to log in and now it comes up with a blank screen where there is no box’s to even log in STEER CLEAR THEY ARE DAYLIGHT ROBBERS
17 March 2018
Unprompted review
Reply from Arro
Hi Donna,
We contacted you this morning in response to your issues over the weekend. Our customer service team are available 9-5 Monday to Friday and we have an out of hours service to take messages so we can jump right onto any problems as soon as possible. We will pass on your user experience concerns to the relevant department. We apologise for any inconvenience caused and assure you that we are a company regulated by the FCA and your money is secure.
STEER CLEAR!
I do a little consulting work and opened an arro account to receive payments from various clients. After three months, Arro tells me that my payments look suspicious and suspend my account.
They only have a 0844 number, and the person you get when you call is pretty much just a receptionist and has no access to any useful information. You can hear them typing the questions into search engine while you're paying 40p/min, then you get "I'm only able to give you advice" -please ask your question via our online form.
12 March 2018
Unprompted review
Reply from Arro
We’re sorry to hear that you’re unhappy with the handling of your Arro account. We are regulated by the FCA and we were unable to support the way in which your account was managed. If you wish to make a complaint you are able to do so in the ‘Contact us’ section of our website. We will pass on your feedback to the customer service department.
Frozen already?
I funded my account yesterday. It seems to be frozen today. The nice ladies on the phone say they can't help as it is 'an internet account'. Right.
22 February 2018
Unprompted review
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