Even on Google play there are many complaints. By the way apologise and authorise are the British standard spelling of authorize and apologize.
Arro
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See what reviewers are saying
I was going to open an account,after reading all the bad reviews i decided not to.I was reading Arro response to customer complaints.Did these people even go to school.I noticed a few misspelled words... See more
It's good to read all.these comments before I went on finishing my card set up. Thank you all for your thoughts and experiences to help people make the right decision.
Opened an arro acccount months ago, no problems. Then outbifbthr blue with around 50 pounds depisited into the account they suspended the account. There was nothing unusual in the account. The teleph... See more
Company replied
Company details
Information provided by various external sources
We're on a mission to create the most straightforward way to manage your money. No long painful applications, no waiting around for weeks, no jumping through hoops and no hidden charges.
Contact info
Paragon House, M16 0LN, Manchester, United Kingdom
- arromoney.com
Good but online loggin is a nightmare
Overall pretty decent and quick service, was impressed to start with. However, I am finding it increasingly frustrating logging in online to check my balance to see a blank purple screen. Please fix this as It’s an important issue.
13 July 2018
Unprompted review
Reply from Arro
Thank you very much for flagging this issue, it's been raised as a priority and I hope you don't mind that I've dropped you a message to get more information to see help us to fix this problem. I'm really pleased to hear you're happy with our service otherwise and we hope to get back to impressing you again soon!
New customer
It is easy to make ... for now iam happy with it... if something happen I will just put it here... but for now I recommend that to people who need a bank without a proof address or to save money
12 July 2018
Unprompted review
Reply from Arro
Hi, thank you for the feedback! We're pleased you found the account easy to set up and are happy. We hope to continue to continue to meet expectations, but if you run into any questions, you might find the 'Need Help' section on our website helpful. If you have any issues at all our customer support team are always happy to help and the easiest way to contact them is using the contact form online. https://www.arromoney.com/need-help#contact
Being an Arro customer
They are great I'm so happy being a Arro customer and the customer service are brilliant and fast replying to you and sorting out any problems I would recommend them slot 10 out of 10 thank you
9 July 2018
Unprompted review
Reply from Arro
Thank you for the positive feedback! We're pleased the customer support team have been providing swift responses and I'll be sure to pass on your great comments and top score!
Very annoyed that I have had to go…
Very annoyed that I have had to go through a very bad time with them to get my money. I suffer from mental health issues and have had to wait a long time to get my money. Have had no food etc for a few days but they don't seem to care
5 July 2018
Unprompted review
Reply from Arro
I’ve talked to our Head of Customer Support regarding your comments. I can see that they have responded to your emails explaining what you need to do in order to be able to access cash, and in addition interacted via phone a number of times.
Once you have reported a card lost or stolen, for security reasons we are unable to reactivate it. This is in order to prevent fraud. Also, as Arro Money is an online account, for many aspects of managing your account you do need to have a mobile phone and access to the internet. With online access to your account you were still able to shop online, at online grocery stores for example.
We do care about helping our customers and I can see our customer support team has genuinely and consistently tried to rectify your problems a large number of times, and you now have access to your account. Thank you for your feedback.
Online access blocked
I have signed up for the Arro business banking services few days back. because i want to receive money from paypal specially in my arro account. now i can't even login into my arro online portal. i have sent an email to them but no one is there to reply. worst service ever imagined.
30 June 2018
Unprompted review
Reply from Arro
I'm aware you've been in touch with customer support both by email and on the phone, and the reasons behind the issue have been advised. Please respond to the emails and they will be able to keep you up to date, thank you for your feedback.
Very quick at getting back to me after…
Very quick at getting back to me after doing security checks and stopping my account all sorted within the hour. Great team
29 June 2018
Unprompted review
Reply from Arro
Thank you so much for the positive feedback, we're glad you're happy with our team! We hope you keep meeting your expectations in the future.
Reply from Arro
Thank you so much for the great feedback, we're pleased out customer support team met your expectations and we hope to continue to do so. Best Regards.
Opening and operating an Arromoney…
Opening and operating an Arromoney account was easy and straight forward but recently I was locked out of online banking and I couldn't access my account online or use my card. I have been struggling to have the bank grant me access to my online banking and to unlock my card. I called and send emails but haven't gotten any positive reply. I have funds in this account and at this point I might want to query Arromoney promises of good customer service.
20 June 2018
Unprompted review
Reply from Arro
Arro are regulated by the FCA and as such on occasion we have to suspend accounts to investigate account activity. We can't discuss specific account details on a public forum such as Trust Pilot but I believe customer support have been in touch. Thank you very much for your feedback.
STAY AWAY, RUN AS FAST AS YOU CAN AND DON'T BOTHER A TOTAL WASTE OF TIME
They will scrutinies every transaction you make like who the hell do you think you are. No name bank thinking they can act like that. They will even look at a £10 transaction and give you a hard time about it. A complete joke of a card. Only been around for a few months and think they can compete with the big name banks. Extremely poor service. Wouldn't advise my enemy to sign up with this company. If you buy something and have the seller deposit via bank transfer then they will tell you that's not allowed and call is commercial. Used item purchases are considered commercial. Makes no sense. Best to stay away from this mockery of a service.
17 June 2018
Unprompted review
Reply from Arro
We are regulated by the FCA and as a result we do need to monitor account activity. We can't discuss account details on a public forum like Trust Pilot but if you have any questions you can get in touch with customer support through our contact us form.
Was not satisfied at all!!!!
I opened a business account, but on my online portal they chose to put my name instead of my business’s name and on my debit Itheycouldn’t write the full name of the company because it too long. So I couldn’t get paid through the account because the company needed me to provide anything from the bank to prove that it was the business account. I rang arro money and they told me that they couldn’t amend anything or provide anything to prove that . So I have not been able to use the account. So I think it will be good if arro money provides the same services as the high street bank because it is a bank as well
11 June 2018
Unprompted review
Reply from Arro
Hi Momsy Mep. Thank you for your feedback. You've raised some good points here that I've passed on to our development team to work on so we appreciate that.
With regards to being able to demonstrate the account is a business account our customer support team are right; we currently have nothing on the dashboard in place for you to be able to do this. It's something the team are now looking into, we apologise that short term this doesn't assist you and the only thing I can currently suggest is that the virtual and physical card we provide business account holders has a different design to personal cards - it says business in the top right and is a different colour. I'm not sure if this is enough evidence for your payee company to establish that the account is a business one? Unfortunately there is a character limit on what we can print on debit cards simply due to the amount of space, I'm afraid we can't change that.
We apologise if you're not currently happy with the service we've provided but we plan to use your feedback to make improvements so again, we appreciate your review.
Is there an actual number for Arro cus…
Is there an actual number for Arro customer service?
Sorry I know you answered me but cannot find the number you gave me
7 June 2018
Unprompted review
Super happy with my Arro bank account…
Super happy with my Arro bank account and it’s so easy to get one.
I didn’t want to wait for any bank appointment in London.Thus ,It’s the convenience of getting the Arro card that caught my attention.Literally it took me less than 5 minutes to have a legit UK Bank Account, the card and everything.
I surely didn’t want to que or struggle with the bank formalities, being an international student -Arro Card was the easiest and most reliable service I used.
Very happy with it and would recommend it to anyone who uses a bank account.
6 June 2018
Unprompted review
Reply from Arro
Hi Qasim, thank you so much for your great feedback. We're pleased you're happy with your account and we hope to continue to meet expectations in the future!
AWFUL CUSTOMER SERVICE
The customer service number is a premium rate number that costs a fortune to ring, when you do get through they can’t help you with anything as they’re not the ‘relevant department’. They’ve blocked my account and are now ignoring my emails. If I don’t receive my money by tomorrow I’ll be paying a visit to their Manchester office to get this resolved.
4 June 2018
Unprompted review
Reply from Arro
As we are heavily regulated by the FCA, occasionally we need to restrict access to an account. This might be to comply with regulatory requirements, if we suspect someone other than the account holder is using the account or due to a court order. In a minority of cases there might be a technical issue. I can see our customer support team have been in touch with you regularly and I hope this situation is resolved soon. We regret to inform you that we conduct all business online and so a visit to our office would prove unhelpful. Thank you for your feedback.
EXCELLENT
great. maybe some people they don't read there term . ATM withdraw £1000 month limit £250 per day. some people saying they couldn't draw the money from there acc but they forgot limit you need to wait for next month
i don't have any problem with this bank. great great i recommend it to friends thank you for your service ARRO.
1 June 2018
Unprompted review
Reply from Arro
Good Morning Mokrane, thank you so much for your feedback. We're pleased to hear you're happy with your Arro Money account. Increasing limits is something we plan to do in the near future so we're hoping this solves this issue for some of our other customers. I'm glad you'd recommend us and we hope to keep meeting your expectations moving forward! Have a great weekend.
hi how long does it take for me to send…
hi how long does it take for me to send someone a payment to there account who has faster payment so i sent a payment a hour a go from my arro account to a barclays account still not showing there end how long does it take
24 May 2018
Unprompted review
Reply from Arro
Hi Stephen, thank you for your question. We would expect a payment to go through in between 2-4 hours but it can depend on the receiving bank. You can get a lot of account questions answered in our Help resources centre https://www.arromoney.com/need-help If you are concerned about a transaction you can contact the customer support team online and they'll be happy to answer your questions https://www.arromoney.com/need-help#contact Thanks, Arro Money.
Had a mate transfer money still showing…
Had a mate transfer money still showing £0.00 can anyone tell me how long it takes for a payment to clear?
22 May 2018
Unprompted review
Reply from Arro
Hi Robert. Thanks for the question. A general rule is that it takes around 2 hours for a faster payment to clear, but it will always depend on the sending bank. If this still hasn't gone through can you please get in touch with our customer support team via our website. https://www.arromoney.com/need-help#contact
All good with arro except i duno if i…
All good with arro except i duno if i cn top up my card at a post office or shop or at a bank??
22 May 2018
Unprompted review
Reply from Arro
Hi Elodie. We're pleased to hear you are overall happy with Arro Money. Currently you can pay in money by bank transfer, and you can give your details to employers and other payees for them to pay in funds. Currently you cannot pay in cash as post offices etc but we are looking to introduce this in the near future. If you have questions regarding how you can use your account you might find the section marked 'Need Help' useful or you can use the contact us form - our customer support department are always happy to help. Thank you again for your comments.
Really quick setup
Really quick setup. Account was done in minutes and able to receive money. Bank card was delivered within 2 days. Customer service answered emails within minutes. Only issue is faster payments to my normal bank account can take a while to process.
22 May 2018
Unprompted review
Reply from Arro
Thank you so much for your positive feedback, we're especially pleased to hear the customer service team met your expectations. We'll pass on your comments regarding faster payments to our operations team for review. Best Wishes.
Mixed opinions
To be honest with you I needed a new bank account quickly and for that it’s a great tool now at first I thought it wasn’t legit but I’ve had money go in and out already haven’t received my card yet either so that’s good I ring there customer service number and it says there opening times are 9am to 10pm and I ring 7 8 o’clock says there shut when I want to get through to a advisor
18 May 2018
Unprompted review
Reply from Arro
Hi Mr Hardman. Thank you for your feedback. Our customer support department are open between 9am and 5pm Monday to Friday. I'm not sure why the message service is stating 10pm but I have flagged this issue as something to resolve. I'm glad you are happy with some aspects of our service, but if you have still not received your card and it has been over 5 working days, please go to the 'Help' section of our website. You will be given some options to click through and then a button will appear 'I don't see my question in this list.' You can fill in a contact form here and our customer support department can look into this for you. Best Wishes. Arro Money.
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