Aquatropics London  Reviews 

440
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often receiving healthy, active, and vibrant fish that exceed expectations. The packaging is frequently highlighted as exceptionally well-prepared, ensuring safe arrival with items like heat packs and secure wrapping. Many people also commend the efficient and reliable delivery service, noting that orders arrive on time and in pristine condition. The overall service, from easy online ordering to helpful communication, contributes to a highly satisfying experience for consumers. However, some people mentioned receiving a different product than what was ordered or advertised, leading to disappointment. A few other people also felt that there were issues with delivery, including poor communication regarding dispatch, unexpected delays, or concerns about the handling of live animals during transit.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the health and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the health and... See more

Delivery service

People report positive experiences with delivery service, with many customers praising the timely arrival of... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ordering process... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more

Rated 5 out of 5 stars

I have now purchased several tropical fish from Aquatropics and have to say - they really have been AMAZING ! Accurate description and generally actually nicer fish ! They go out of their way to... See more

Rated 5 out of 5 stars

My first order of live tropical fish. The online order was simple and straightforward, the choice was amazing, I couldn't of picked better myself. The packing was above and beyond complete with heat... See more

Rated 5 out of 5 stars

Was very pleased with the service. I ordered 3 hermit crabs, they responded to my emails and answered my queries quickly and we're very helpful after the initial purchase. They were sent well package... See more


Company details

  1. Pet Store

Written by the company

At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

440 reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(440)

305 reviews in the last 12 months

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Rated 5 out of 5 stars

After I had some difficulties of my own…

After I had some difficulties of my own marking, I thought I would be out of pocket with no products, how wrong I was, this company has bent over backwards to make sure I got what wanted. Absolutel outstanding customer service and satisfaction 👌 well done Andy and the team. Will definitely be back.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Had a few large orders now off this…

Had a few large orders now off this company , fish are in good health and packed well , Andy and the team are very professional and their customer service is second to none , had a slight hiccup with one order but Andy and the team very eagerly sorted that out , will order from this company again with no hesitation however my tanks are now full of Aquatropics fish 😁

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I received my fishes yesterday

I received my fishes yesterday, exactly like they have told me, the fishes beautiful and very healthy, the Aquatropics London are brilliant, they are very good and professional I'm extremally recommend :).

4 March 2026
Unprompted review
Rated 5 out of 5 stars

great CPD's

As a first time buyer , I was impressed by the attention that had gone into the packaging , safe and secure with heated packs & insulation.
Good response to messages, making a smooth and pleasant purchase all round.
Would definitely recommend these guys, and will purchase again.AAAAA*****

11 February 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer

First time buyer , the care that was taken with making my package was excellent , totally safe with heated packs & insulation.
Great response time to messages also making it a smooth & easily delivery
Would definitely purchase again from these guys 👍🏼
Nigel - one happy customer 😁

19 February 2026
Unprompted review
Rated 5 out of 5 stars

BRILLIANT SERVICE

I have only bought fish from them once before as i am a bit of a newbie to the fishy world, BUT, the choice of fish is amazing and when mine arrived they were fantastic quality and the price is very good. I will reccommend them to all my other fishy friends, and to any of my other friends that dont (as yet) have a tank or two. Will buy from them again and again.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Vampire crabs.

Great communication, vampire crabs arrived very healthy, active and well packaged. Will definitely buy again. Thank you aquatropics😁

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Just like to say that this was first…

Just like to say that this was first time using Aquatropics and found the service excellent. The range of fish they stock is amazing and was able to purchase some really different Tanganyika fish which I haven’t seen before anywhere, and will definitely be looking to buy again from them in the future.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience for our first time ordering fish online

Hi, so we ordered 6 american cichlids and all came in absolutely perfect condition and we had great communication the whole way. We were very sceptical about ordering fish online, we had never done so before and we scouted every shop we could find and read all reviews and came to the conclusion aquatropics was going to be the safest gamble. And it was! The fish came extremely well packaged, and are enjoying their new 4ft specialist community tank as our final additions to complete our little ecosystem, theyre jsut starting to colour up nicely now theyre getting more comfortable and it will only get better as they grow!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Always a great experience

Always a great experience. Fish packed very professionally. Delivery service is spot on. Fish always come with plenty of thought gone into their wellbeing.

Andy and team have always been accommodating if I’ve needed to change order details or delivery dates. Nothing but first class service. Also very knowledgable on all things fish from advice on individual fish to help on tank setups and maintenance….. superb…. Always a go to provider….. many thank Bob

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Would use again

First time using this company and I am impressed, the fish were packaged lovely and securely.

I bought 4 yoyo loaches and 20 cardinal tetras, they were a little bit smaller than I was expecting but I think that was my fault for not paying attention to the size they were listed as. The fish all came alive and active and have settled beautifully into the tank, it is a bit difficult to do a head count on 20 small and very fast tetras but i think I may be been sent a few more than 20 which is always a plus

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been buying from Aquatropics for…

I have been buying from Aquatropics for over a year. The quality of the fish, and snails I have bought is outstanding. I continue to be amazed when the insulated polystyrene boxes and the occupants are all good and healthy.
Of recent I needed some advice from the team at Aquatropics, and a very kind and helpful chap named Andy answered my questions answered over the phone and emails.
Because of the service delivery from Andy I will continue to buy from Aquatropics.
Mick Carley.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Second time I have used aquatropics for…

Second time I have used aquatropics for my fish purchase. The fish arrived in a very carefully packaged box and my shrimps had some food accompanying them,all in good health. I would highly recommend other fishkeepers to use them especially as they have a wider range of fish not readily available in your local fish retailer.

11 February 2026
Unprompted review

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