Aquatropics London  Reviews 

440
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often receiving healthy, active, and vibrant fish that exceed expectations. The packaging is frequently highlighted as exceptionally well-prepared, ensuring safe arrival with items like heat packs and secure wrapping. Many people also commend the efficient and reliable delivery service, noting that orders arrive on time and in pristine condition. The overall service, from easy online ordering to helpful communication, contributes to a highly satisfying experience for consumers. However, some people mentioned receiving a different product than what was ordered or advertised, leading to disappointment. A few other people also felt that there were issues with delivery, including poor communication regarding dispatch, unexpected delays, or concerns about the handling of live animals during transit.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the health and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the health and... See more

Delivery service

People report positive experiences with delivery service, with many customers praising the timely arrival of... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ordering process... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more

Rated 5 out of 5 stars

I have now purchased several tropical fish from Aquatropics and have to say - they really have been AMAZING ! Accurate description and generally actually nicer fish ! They go out of their way to... See more

Rated 5 out of 5 stars

My first order of live tropical fish. The online order was simple and straightforward, the choice was amazing, I couldn't of picked better myself. The packing was above and beyond complete with heat... See more

Rated 5 out of 5 stars

Was very pleased with the service. I ordered 3 hermit crabs, they responded to my emails and answered my queries quickly and we're very helpful after the initial purchase. They were sent well package... See more


Company details

  1. Pet Store

Written by the company

At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(440)

305 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Highly recommend. Fantastic. Healthy, well packed, active little baby fish. Would recommend. I was worried being in North Scotland about the distance but delivered on time, fish doing fantastic in their new home.

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Would use again

The order process was easy, I was kept up to date on my order and when it would arrive. They arrived as advised and packed very well. The fish appeared very healthy and active, some quite young as others have mentioned but i was expecting it and wasn't an issue. I have had them for a month and all have done very well. I wouldn't hesitate to buy from this company again, the only reason I didn't give them 5* is because I ordered super colourful and I had 2 x plain black.

12 February 2026
Unprompted review
Rated 2 out of 5 stars

2 stars for the 2 bags that arrived…

2 stars for the 2 bags that arrived alive. They placed 100 Tetras into one small bag and expected them to arrive. I only received 8 out of the 10 shrimp I ordered. No reply after I asked for a refund of my tetras, when I asked for partial delivery refund or noticed the only 8 shrimp! Received email about my tetras refund only!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I took a chance ordering some fish as I…

I took a chance ordering some fish as I couldn't find what I wanted anywhere else. The fish arrived safely and incredibly well packed. Very healthy fish. Thank you so much.
Great communication from the minute I purchased until delivery. Would definitely use again.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

First time I’ve used aquatropics would definitely buy again, great communication, very well packaged and fish arrived very lively and all alive would 100% recommend this company

11 March 2026
Unprompted review
Rated 5 out of 5 stars

A very happy customer.

Aquatropics have given me a fantastic service. Their prices are competitive and all fish received have been healthy and settled into my aquarium perfectly. Deliveries have always been on time with the fish being packed very well. Would highly recommend.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent experience with…

⭐️⭐️⭐️⭐️⭐️ Excellent experience with Aquatropics
I recently ordered fish from Aquatropics and I’m very impressed with the service. I ordered Neon Tetras, Rummy-nose Tetras, and a pairApistogramma agassizii.
The fish arrived very well packed, and it was clear a lot of care went into preparing the shipment. All of them arrived in perfect condition — healthy, active, and stress-free.
After careful acclimation, they settled into my aquarium quickly and are doing great. The colours and condition of the fish are excellent.
It’s great to see a small family-run business that clearly cares about the quality of their fish and the way they ship them. I would definitely order from Aquatropics again and highly recommend them to other fish keepers.
Thank you for the great service!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Yet again flawless service

Yet again flawless. Great communication & updates. Fit & healthy fish, safe & secure. And better value/pricing than I can obtain near home, even with small postage cost (it’s no more than petrol & time would cost), straight to doorstep and with guarantees that big name stores will/do not give. Very happy customer yet again. Thanks for excellent service Aquatropics 🌟

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased.

The fish & shrimps I ordered arrived on time, and were exceptionally well packaged. Everything was in good condition and looking lively & healthy. A few days later, and they’ve coloured up nicely and settled in well. This is the first time I’ve used Aquatropics, I’ll certainly be using them again.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish,

Amazing service from start to finish,
Fish were well packaged and look stunning.
First time using this company and have just placed my second order with them.
Would highly recommend we ordered 20 malawi every single one is thriving

3 March 2026
Unprompted review

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