Aquatropics London  Reviews 

430
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often receiving healthy, active, and vibrant fish that exceed expectations. The packaging is frequently highlighted as exceptionally well-prepared, ensuring safe arrival with items like heat packs and secure wrapping. Many people also commend the efficient and reliable delivery service, noting that orders arrive on time and in pristine condition. The overall service, from easy online ordering to helpful communication, contributes to a highly satisfying experience for consumers. However, some people mentioned receiving a different product than what was ordered or advertised, leading to disappointment. A few other people also felt that there were issues with delivery, including poor communication regarding dispatch, unexpected delays, or concerns about the handling of live animals during transit.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the health and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the health and... See more

Delivery service

People report positive experiences with delivery service, with many customers praising the timely arrival of... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ordering process... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more

Rated 5 out of 5 stars

I have now purchased several tropical fish from Aquatropics and have to say - they really have been AMAZING ! Accurate description and generally actually nicer fish ! They go out of their way to... See more

Rated 5 out of 5 stars

My first order of live tropical fish. The online order was simple and straightforward, the choice was amazing, I couldn't of picked better myself. The packing was above and beyond complete with heat... See more

Rated 5 out of 5 stars

Was very pleased with the service. I ordered 3 hermit crabs, they responded to my emails and answered my queries quickly and we're very helpful after the initial purchase. They were sent well package... See more


Company details

  1. Pet Store

Written by the company

At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

430 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(430)

295 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing service!

Have ordered from Aquatropics before and wasn't dissapointed and can honestly say the same again. Ordered 5 angelfish which were delivered very healthy in an extremely well packaged box.

Have used quite a few other online retailers but have to say that Aquatropics are possibly the best I've used. Great selection of fish and they take extreme care to ensure the fishes health is prioritised.

Will 100% be using them again for any future orders. Amazing company!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

First class service and nice healthy fish

Ordering on the website was really easy.They have a brilliant selection of fish at really competitive prices
I was able to get exactly what I wanted
Delivery was on time The fish were obviously packed with care and arrived in pristine condition.
They acclimatised straight away and have been lively and healthy
I am very impressed with Aquatropics,so much so that I have another order with them.The fish I have on order I have not been able to source anywhere else but regardless Aquatropics will be my first choice for any further purchases

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Hiya, we were very impressed with the variety of fish available plus other items online to buy. When they found out our rural location they sorted an alternative to their normal delivery mode for us at no extra cost. All our fish were delivered to the island (scotland) perfectly. We have had no issues with the fish since they arrived, all healthy and happy now in their forever tanks lol!! We are going to be ordering more fish from this company in the next month or 2. Highly recommend them.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 4 geosesarma denerle ( purple…

I ordered 4 geosesarma denerle ( purple vampire crabs) and they came In absolute brilliant condition, bare in mind I live in Newcastle up north from London so it’s quite a journey, they were brilliantly packed, with many layers for protection and even hand warmers incase it was too cold, I’ve had them say a week now and they are still doing brilliantly, (as far as I can tell it’s true what they say about them being shy lol) an they were dead cheap £30 for 4! Hefty shipping but that’s to be expected and worth every penny for how far it is and how well they came, 10/10 would and will be ordering from here again

18 March 2026
Unprompted review
Rated 5 out of 5 stars

6th order…

Yet another order arrived in perfect condition. Fish were very healthy and strong. Thank you Aqua Tropics for making it possible

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb Company

Placed an order from Aquatropics and from start to finish fantastic service with beautiful healthy fish arriving on schedule. fully recommend !!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Fantastic. Healthy, well packed, active little baby fish. Would recommend. I was worried being in North Scotland about the distance but delivered on time, fish doing fantastic in their new home.

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Would use again

The order process was easy, I was kept up to date on my order and when it would arrive. They arrived as advised and packed very well. The fish appeared very healthy and active, some quite young as others have mentioned but i was expecting it and wasn't an issue. I have had them for a month and all have done very well. I wouldn't hesitate to buy from this company again, the only reason I didn't give them 5* is because I ordered super colourful and I had 2 x plain black.

12 February 2026
Unprompted review
Rated 2 out of 5 stars

2 stars for the 2 bags that arrived…

2 stars for the 2 bags that arrived alive. They placed 100 Tetras into one small bag and expected them to arrive. I only received 8 out of the 10 shrimp I ordered. No reply after I asked for a refund of my tetras, when I asked for partial delivery refund or noticed the only 8 shrimp! Received email about my tetras refund only!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I took a chance ordering some fish as I…

I took a chance ordering some fish as I couldn't find what I wanted anywhere else. The fish arrived safely and incredibly well packed. Very healthy fish. Thank you so much.
Great communication from the minute I purchased until delivery. Would definitely use again.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

First time I’ve used aquatropics would definitely buy again, great communication, very well packaged and fish arrived very lively and all alive would 100% recommend this company

11 March 2026
Unprompted review

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