Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.
Contact info
United Kingdom
- aquatropics.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fish turned up promptly and on time…
Fish turned up promptly and on time very satisfied with the quality of fish and customer service was above and beyond I will be ordering again 5 star service very pleased
Chili Rasboras
Bought 12 Chili Rasboras that arrived 2 days ago. All alive and well and they started to get a bit of colour after few hours, although they look like exclamation point rasbora (least rasbora). I've read somewhere that juveniles tend to look similar so fingers cross they develop the colour in the coming months.
Aquatropics London are easily the best…
Aquatropics London are easily the best online fish retailer I’ve used in 15 years. The fish were impeccably packaged not even a drop of water spilt all fish are extremely healthy and alive. If you shop with a competitor you will be disappointed, for ease and safety shop with Aquatropics London for the best UK online fish store.
Amazing communication from seller
Amazing communication from seller. Live stock arrived promptly and very healthy. Super happy and highly recommend this seller!!!
Great company and very good prices…
Great company and very good prices delivery arrived all fish was packed very securely and none of them seemed stressed at all will happily recommend this shop to any one i know and will 100% be using there services again thank you very much for my fish they have all settled in happily
Was fantastic
Was fantastic easy to talk to and get my order sorted fish came well packaged and all alive and all had great colour tanks hoping now will definitely be using again
Absolutely brilliant
I am a regular customer and highly recommend this company.
All fish arrive healthy and I have never had any DOA.
Fair prices and good customer service, an example to other aquatics businesses
heallthy fish
the price of the fish is good, fish are very healthy and seller is easy to contact.
the fish came on time and in great…
the fish came on time and in great condition, and they have settled in very well. will buy from them again and reccomend them to all.
Really happy with my purchase from…
Really happy with my purchase from Aquatropics, my fish arrived very well packaged and all very healthy looking. You can’t beat there prices will definitely be buying from them again
Very fast and reliable and my order…
Very fast and reliable and my order came alive and well
Highly recomended 5*****
Highly recomended packed really well and arrived on time comunication was excellent great seller would definitely buy from aquatropics again 5*
Excellent service with nice healthy fishNice fish
Excellent service with nice healthy fish
Ordered a Half-Banded Spiny Eel
Ordered a Half-Banded Spiny Eel
Very satisfying order, delivery arrived 3 hours earlier than expected which was a pleasant surprise. Stock in perfect health and ate the day after being added to the tank (Eels normally go a week or two without eating while setting). Came in a really good size which was roughly 3 inches and packed really safely, double bagged and had heat packs.
I would recommend this company
I would recommend this company, my puffer was perfect bright and happy ,my fish were thriving on arrival, my my african dwarf frogs were lively very happy with my order everything was packed perfectly will definitely use aquatropics in future 5 star service thankyou
Great experience
Great experience! The customer service was excellent—friendly and helpful every step of the way. The fish arrived in perfect condition and are top quality. Highly recommend this shop!
This is the second time I have…
This is the second time I have purchased from Aquatropics.
The first time was three years ago. All the original fish are still doing well. So when it came time to purchase more fish it was a no brainer to purchase from them again.
Andy was great at communication about delivery.
All the fish arrived safely and are doing well.
First time ordering fish online
This was the first time ordering live fish online since my local fish store didn't have the fish I wanted (celestial pearl danios). The fish arrived next day early morning all alive and well. Floated the bags and drip acclimated the fish for an hour and a half and put them in my tank. It's been 2 days and all the fish are in good health and very active. Will definitely order from them again
Exceptional fish and they are thriving…
Exceptional fish and they are thriving in their new home.
I found the communication from this company to be of a high standard and will definitely buy from them again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








