Aquatropics London  Reviews 

440
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and health of the fish, often noting their vibrant appearance and excellent condition upon arrival. The packaging is frequently highlighted as exceptional, ensuring safe and secure delivery, often arriving on time or even earlier than expected. People also appreciate the brilliant service, easy ordering process, and the wide selection of products available. However, some people mentioned issues with communication, reporting a lack of updates after placing an order. There were also concerns regarding delivery, including delays, unexpected courier changes, and fish arriving dead or in poor health. A few customers also received fish that were different from what was ordered or were smaller than expected.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the health and... See more

Delivery service

Customers generally report positive experiences with delivery, noting that fish often arrive quickly, safely,... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction and intent to... See more

Service

Consumers find service to be positive, with many reviewers describing it as brilliant, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more

Rated 5 out of 5 stars

Brilliant service from beginning to end, Fish selection was spot on, arrived just before stated delivery date the fish arrived safely and well packaged Thanks so much will definitely be ordering fro... See more

Rated 5 out of 5 stars

My first order of live tropical fish. The online order was simple and straightforward, the choice was amazing, I couldn't of picked better myself. The packing was above and beyond complete with heat... See more

Rated 5 out of 5 stars

I have now purchased several tropical fish from Aquatropics and have to say - they really have been AMAZING ! Accurate description and generally actually nicer fish ! They go out of their way to... See more


Company details

  1. Pet Store

Written by the company

At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

440 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(440)

305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chili Rasboras

Bought 12 Chili Rasboras that arrived 2 days ago. All alive and well and they started to get a bit of colour after few hours, although they look like exclamation point rasbora (least rasbora). I've read somewhere that juveniles tend to look similar so fingers cross they develop the colour in the coming months.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Aquatropics London are easily the best…

Aquatropics London are easily the best online fish retailer I’ve used in 15 years. The fish were impeccably packaged not even a drop of water spilt all fish are extremely healthy and alive. If you shop with a competitor you will be disappointed, for ease and safety shop with Aquatropics London for the best UK online fish store.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company and very good prices…

Great company and very good prices delivery arrived all fish was packed very securely and none of them seemed stressed at all will happily recommend this shop to any one i know and will 100% be using there services again thank you very much for my fish they have all settled in happily

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Was fantastic

Was fantastic easy to talk to and get my order sorted fish came well packaged and all alive and all had great colour tanks hoping now will definitely be using again

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

I am a regular customer and highly recommend this company.

All fish arrive healthy and I have never had any DOA.

Fair prices and good customer service, an example to other aquatics businesses

19 April 2026
Unprompted review
Rated 5 out of 5 stars

heallthy fish

the price of the fish is good, fish are very healthy and seller is easy to contact.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a Half-Banded Spiny Eel

Ordered a Half-Banded Spiny Eel

Very satisfying order, delivery arrived 3 hours earlier than expected which was a pleasant surprise. Stock in perfect health and ate the day after being added to the tank (Eels normally go a week or two without eating while setting). Came in a really good size which was roughly 3 inches and packed really safely, double bagged and had heat packs.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I would recommend this company

I would recommend this company, my puffer was perfect bright and happy ,my fish were thriving on arrival, my my african dwarf frogs were lively very happy with my order everything was packed perfectly will definitely use aquatropics in future 5 star service thankyou

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! The customer service was excellent—friendly and helpful every step of the way. The fish arrived in perfect condition and are top quality. Highly recommend this shop!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I have…

This is the second time I have purchased from Aquatropics.
The first time was three years ago. All the original fish are still doing well. So when it came time to purchase more fish it was a no brainer to purchase from them again.
Andy was great at communication about delivery.
All the fish arrived safely and are doing well.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering fish online

This was the first time ordering live fish online since my local fish store didn't have the fish I wanted (celestial pearl danios). The fish arrived next day early morning all alive and well. Floated the bags and drip acclimated the fish for an hour and a half and put them in my tank. It's been 2 days and all the fish are in good health and very active. Will definitely order from them again

15 April 2026
Unprompted review

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