In general, I'm quite satisfied with the Ajax alarm system. It’s certainly not the cheapest option out there, but the peace of mind it offers without recurring subscription fees makes it completely wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been working with AJAX products for many years in the UK market and they truly are class leading in the Intruder and Fire industry. They have managed to to design products with superior featur... See more
Company replied
I ran into a technical issue with my Ajax security system (a firmware mismatch between the hub and the range extender, which caused several fire detectors to go offline). The IACS support tea... See more
Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
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They are totally bad i was got sms last…
They are totally bad i was got sms last night around 12.40 am my order is out for delivery but now 21 hour still no one contact me for delivery its totally unprofessional and bad service I never recommend this shut company to anyone
Im going to update i got msg again my order is on the way but now 2 days im waiting for my order I receive but still wait wait wait what the he'll is this ???
14 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like to look into this matter and better understand what happened. To do so, we have requested your contact details from Trustpilot so we can investigate the situation and get back to you as soon as possible.
Best regards, Max Brin
Best technical support ever had.
I highly recommend Ajax burglar alarm systems.
I chose the “Intrusion protection – Baseline” range, especially for its wireless sensors.
Compared to other manufacturers, the sensors are particularly efficient and sensitive. I have not found a wireless sensor for magnetic contact from any manufacturer that also includes a Shock Sensor (+ Tilt Sensor!). I integrated all the wired sensors I had from my old alarm system very easily.
A strong point for Ajax systems: the technical support (I used email) works incredibly well. I received detailed answers within 2 hours of the request, regardless of the time – day/night. Many thanks to the technical support team for the help provided.
12 July 2026
Unprompted review
Reply from Ajax Systems
Hello Dragos!
Thank you for your fantastic review and recommendation! We're delighted to hear that you're satisfied with your Ajax system and that the wireless devices, integration with your existing wired sensors, and overall functionality have met your expectations. It's especially rewarding to know that our technical support team was able to provide prompt and detailed assistance whenever you needed it. We truly appreciate your trust and your kind words.
Best regards,
Max Brin
System works well and I'm really happy…
System works well and I'm really happy with it. My only (slight) gripe is that updates tend to happen overnight, so I need to find my glasses in a morning so I can see the extra microscopic instructions on the phone, before I can disarm my system. (I can do this without glasses normally.) But other than that; great.
13 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your thoughtful review! We're delighted to hear that you're happy with your Ajax system and that it's working well for you. We also appreciate you sharing your feedback about the update notifications. Comments like yours help us better understand the user experience and identify areas for improvement. Thank you for your trust and support!
Best regards,
Max Brin
Real humans! Incredibly helpful customer service
Incredibly helpful customer service. I was able to receive assistance at 10:00 PM on a Sunday night from real humans.
12 July 2026
Unprompted review
Reply from Ajax Systems
Hello Sebastian!
Thank you for your wonderful review! We're delighted to hear that our support team was able to assist you promptly, even late on a Sunday evening. Providing reliable help whenever it's needed is something we truly value. We appreciate your kind words and your trust in Ajax!
Best regards,
Max Brin
A real support
It's really comfortable to have a real support for any issue.
I made a mistake and they show me the way to solve it.
Many thanks.
13 July 2026
Unprompted review
Reply from Ajax Systems
Hello Yves!
Thank you for your kind review! We're glad to hear that our support team was able to help you resolve the issue and guide you in the right direction. Providing reliable assistance whenever it's needed is very important to us. We truly appreciate your feedback!
Best regards,
Max Brin
Excellent system
Excellent system. So easy to use either via the key pad, app or key fob.
The company who fitted it HG Vess were outstanding.
13 January 2026
Unprompted review
Reply from Ajax Systems
Hello Kath!
Thank you for your wonderful review! We're delighted to hear that you find the Ajax system easy to use, whether through the keypad, app, or key fob.
Best regards,
Max Brin
I am writing to leave a review for the Product design ,Service
I am writing to leave a review for the excellent product support and product solution I received on each email. My technical issue was resolved completely through email, and I am very satisfied with the service.
The communication was clear, professional, and prompt. Thank you for your ongoing help in resolving this matter so efficiently.
13 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your wonderful review! We're delighted to hear that your technical issue was fully resolved through email and that you were satisfied with the support you received. Providing clear, professional, and timely assistance is our priority, and we're glad we could help. We truly appreciate your kind words and your trust in Ajax.
Best regards,
Max Brin
Contacting the support team was…
Contacting the support team was followed by prompt replies, additional information was requested and the solution explained clearly. The team initiated follow-up and was asking if the problem was resolved. I felt that I was afforded the attention required in a timely manner.
10 July 2026
Unprompted review
Reply from Ajax Systems
Hello Karl!
Thank you for sharing your experience! We're delighted to hear that our support team responded promptly, kept you informed throughout the process, and followed up to ensure your issue was fully resolved. Providing attentive and timely assistance is very important to us, and we're glad you felt well supported.
Best regards,
Max Brin
Great support experience with Ajax Systems
I had trouble receiving OTP verification codes via SMS and phone call when logging into the Ajax app, and could only receive them via email. I contacted Ajax Systems support (ticket SR00910567) and their technical support team responded quickly with clear step-by-step instructions to manually dispatch the verification codes. The issue was resolved smoothly and my ticket was closed promptly. Great communication throughout the process.
11 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for taking the time to share your experience! We're pleased to hear that our support team was able to assist you promptly and provide clear guidance to resolve the OTP verification issue. It's great to know that the communication throughout the process met your expectations. We truly appreciate your feedback and your trust in Ajax.
Best regards,
Max Brin
Reply from Ajax Systems
Hello Tomislav!
Thank you for your kind words and continued trust in Ajax! We're delighted to hear that our team and support continue to meet your expectations. Your feedback is greatly appreciated and encourages us to keep delivering the highest level of service.
Best regards,
Max Brin
Excellent products
Excellent products and very efficient support when needed. Highly recommended without hesitation.
10 July 2026
Unprompted review
Reply from Ajax Systems
Hello Philippe!
Thank you for your kind review and recommendation! We're delighted to hear that you're happy with our products and that our support team was there for you when needed. Your trust and feedback mean a lot to us, and we'll continue working hard to provide the best possible experience.
Best regards,
Max Brin
Outstanding Support and Excellent Service
I had a great experience with the support team. They responded incredibly quickly, answered all of my questions clearly, and provided professional advice throughout the process. The communication was friendly, knowledgeable, and efficient. It's rare to receive such fast and reliable customer service. I highly recommend them and will definitely be happy to do business with them again.
10 July 2026
Unprompted review
Reply from Ajax Systems
Hello Sebastian!
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our support team. Providing fast, professional, and reliable assistance is something we strive for every day, and it's great to know our efforts made a difference. We truly appreciate your recommendation and look forward to supporting you again in the future.
Best regards,
Max Brin
Wonderful product
After having owned a few systems the Ajax system is straight forward and easy to use.it also is compact and attractive on the wall. I can very easily arm and disarm from my phone which is great.
1 February 2026
Unprompted review
Reply from Ajax Systems
Hello Kellie!
Thank you for taking the time to share your experience! We're delighted to hear that you find the Ajax system straightforward, easy to use, and that its compact design fits well in your space. It's also great to know that controlling your system from your phone makes everyday use even more convenient. We truly appreciate your feedback!
Best regards,
Max Brin
Excellent and professional support
Excellent and professional support. The team was patient, responsive, and very helpful until the issue was fully resolved. Thank you!
10 July 2026
Unprompted review
Reply from Ajax Systems
Hello Aleksandar!
Thank you for your kind words and for sharing your experience! We're delighted to hear that our support team was able to assist you professionally and stay with you until the issue was fully resolved. Your feedback means a lot to us and motivates us to keep providing the best possible service.
Best regards,
Max Brin
The answer of my problems SIM 2G was…
The answer of my problems SIM 2G was fast, quick and appropriate
Thanks
9 July 2026
Unprompted review
Reply from Ajax Systems
Hello Michele!
Thank you for your kind feedback! We're glad to hear that our team was able to provide a fast, accurate, and helpful solution to your SIM 2G issue. Your trust and satisfaction are greatly appreciated.
Best regards, Max Brin
Ajax Systems is highly recommended
Ajax Systems is highly recommended - thank you!
8 July 2026
Unprompted review
Reply from Ajax Systems
Hello Nish!
Thank you so much for your recommendation! We're delighted to hear that you had a positive experience with Ajax Systems. Your trust and support mean a great deal to us. Thank you for choosing Ajax!
Best regards, Max Brin
Working with Ajax
My company installs and services Ajax security systems and we also provide guard services.
We have chosen Ajax as our primary supplier for both security- and camera systems due to the overwhelmingly positive experiences we have had with Ajax.
Ajax systems are incredibly easy to install and they require little to no other servicing than battery changes. Thunderstorms and lightning strikes regularily malfunction/break other security systems but we haven't had a single lightning strike-related issue with Ajax security systems.
I work with Ajax systems both in installation/maintanence and also on the field in guard/alarm response duties. On both of these fields Ajax has proven to be so effective and easy to work with that my job is much easier than it would be with any other system provider.
Ajax sensors, cameras, hubs, apps, algorithms, wireless communication, customer service and even the product packaging are so well thought and executed, that I'm constantly positively surprised when working with Ajax systems.
I have gained so much confidence on Ajax systems that I can fully rely on these systems. That is a luxury I have never experienced with any other security system.
Ajax is constantly developing their products and it's a massive advantage for my company aswell, since we are constantly receiving better tools to run our operations. Choosing Ajax as our primary system provider has been one of the best decisions our company has made.
If I'd have to describe Ajax systems with just three words, they would be: "Ajax just works."
14 November 2025
Unprompted review
Reply from Ajax Systems
Hello Ilmari!
Thank you so much for your outstanding and detailed review! We're truly honored that your company has chosen Ajax as its primary security and video solution provider. It's especially rewarding to hear that our systems have proven reliable in both installation and daily field operations, helping make your work easier and more efficient. Your recognition of our products, support, continuous innovation, and even our packaging means a great deal to the entire Ajax team. Thank you for your trust, partnership, and recommendation. Feedback like yours inspires us to keep raising the bar.
Best regards, Max Brin
Extremely positive
I have a quite extensive Ajax self installed system. I am extremely positive about 1) the ease of installation and the flexibility 2) it's flawless functioning over now 9 months 3) and I just tested the customer care which answered in less than an hour with a very precise and helpful answer.
7 July 2026
Unprompted review
Reply from Ajax Systems
Hello Tom!
Thank you for your detailed feedback! We're delighted to hear that you've had such a positive experience with your self-installed Ajax system. It's great to know you appreciate its ease of installation, flexibility, reliable performance, and the prompt, helpful support from our customer care team. We truly appreciate your trust!
Best regards, Max Brin
Perfect system
I have this system since 1 year, it is super reliable, and also the app is fantastic and very intuitive.
I also have the possibility to chat with the customer care and it was very nice.
Really happy with it.
1 April 2026
Unprompted review
Reply from Ajax Systems
Hello Francesco!
Thank you so much for your wonderful feedback! We're delighted to hear that your Ajax system has been reliable over the past year and that you enjoy using the intuitive app. It's also great to know you had a positive experience with our support team. We truly appreciate your trust and are happy to have you as part of the Ajax community.
Best regards, Max Brin
Received my Ajax Intruder Alarm kit
Received my Ajax Intruder Alarm kit, I have been checking how my friends Ajax system as worked over the last few months and it's excellent. I'm very happy to recommend this system
7 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your wonderful feedback! We're delighted to hear that your positive experience with a friend's Ajax system gave you the confidence to choose Ajax for yourself. We truly appreciate your recommendation and are glad you're happy with your new security system.
Best regards, Max Brin
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