The alarm system is excellent - high quality components and App. I was easily able to install it myself with assistance, within an hour or so for each enquiry, from the outstanding Ajax support team.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a fairly common house in Sweden although on the larger side. I have had alarm-system for years but eventually I got feed-up on the cost. Started to scout for a new & found Safeland, the Sw... See more
Ajax has the best technical support of all security manufacturers with 24/7 support. They helped me out of so many jams with their expertise and knowledge. They connected to my PC and found what I w... See more
Was easy to install ,love the app to control my alarm easy to use Had alarm over six months and very happy with it, battery life so far excellent It is not made in China which is good for reliab... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
11K reviews
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Very fast and professional service
Very fast and professional service! Thank you
11 May 2026
Unprompted review
Reply from Ajax Systems
Hello Tigran!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you are satisfied with the fast and professional service. We truly appreciate your trust!
Best regards, Max Brin
Very easy to use
Very easy to use. I can access the camera on my screen 24 seven. The camera is in the tv lounge,and the hall. Not in private soace ie my brothers bedroom. We need this camera,due to my brother suffering with parkinsons desease. So we have peace of mind with the camera. Regards John and Darren Payne
11 May 2026
Unprompted review
Reply from Ajax Systems
Hello John!
Thank you for your feedback and for sharing your experience. We’re very glad to hear that you find the system easy to use and that it gives you peace of mind by allowing you to monitor important areas of your home. We also appreciate your trust in Ajax Systems and are pleased that the solution meets your needs.
Best regards, Max Brin
apart from great products in the alarm…
apart from great products in the alarm systems range Ajax has an exceptional support quality. i have never experienced a company that responded in such a short period of time (on a sunday..) and in a such competetent way. i assume they have the support in house and not outsourced ;-) thx for great products and fabulous support quality
10 May 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re very glad to hear that you are satisfied not only with our products, but also with the quality and speed of our support, even on weekends. We truly appreciate your trust and kind words!
Best regards, Max Brin
Reply from Ajax Systems
Hello Oleksii!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you are happy with the system and our support, and we truly appreciate your recommendation!
Best regards, Max Brin
Very user-friendly mobile app and…
Very user-friendly mobile app and highly configurable, making it easy to adjust the system to our needs and arm different areas of the house separately.
The Ajax system was easily installed by a distributor, and when I later decided to protect the outside areas of my home, there was always a solution available to meet our requirements.
The only downside is that one of the outdoor devices is sometimes triggered by neighbourhood cats.
8 May 2026
Unprompted review
Reply from Ajax Systems
Hello Teresa!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the app user-friendly and the system highly configurable, and that it has been easy to adapt it to your needs over time. We also appreciate your note regarding the outdoor device triggers — feedback like this is very valuable and will be taken into account.
Best regards, Max Brin
Customer service
We needed support to resolve an issue with equipment installed on our client network, and the response was quick and comprehensive, which helped us resolve the problems. We are very satisfied with the support service from the Axax team.
7 May 2026
Unprompted review
Reply from Ajax Systems
Hello Rafael!
Thank you for your feedback and for sharing your experience. We’re glad to hear that your system and the app are working perfectly and reliably. We truly appreciate your trust in our products!
Best regards, Max Brin
Overall the experience is very good
Overall the experience is very good. The installed alarm system on my place have never failed so far. No false alarms or so. Although, I am not much satisfied with the keyboard. I would recommend an indication of the numbers being pressed when you enter your password or an addition of a small screen where you would be able to see the pressed numbers (or hidden with bullets, at least to be sure that you pressed them). Also, the existing speaker on the keyboard should be able to notify you for the time you have to enter the password before the siren start ringing.
8 May 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re glad to hear that your alarm system has been reliable with no false alarms. We also appreciate your detailed suggestions regarding the keyboard — such as improving input feedback visibility and enhancing audio notifications. This is valuable input and will be passed on to our product team for consideration.
Best regards, Max Brin
Didn't need support so far
Didn't need support so far, my system and the app is working perfectly.
1 May 2026
Unprompted review
Reply from Ajax Systems
Hello Bogdan!
Thank you for your feedback and for sharing your experience. We’re glad to hear that your system and the app are working perfectly and reliably. We truly appreciate your trust in our products!
Best regards, Max Brin
Great Support
My review is in two parts.
The good - we had a problem with the audible alarm being triggered by movement in a monitored area even though the system was disarmed.
It didn't make sense to us so we reported the problem and Support responded very quickly with several suggestions depending on our system settings, one of which solved the problem immediately.
Very impressive.
The "sort of" bad - we have had the same alarm system for over 20 years so when our existing system required changing, our security guy installed the Ajax system.
Everything is similar except the keypads and we don't like them at all.
Just a personal non-preference as we are not used to app based programs to arm and disarm the system as we have always done that on the keypad, we find the keypad hard to use and the app hard to remember to arm.
But maybe that is just us.
29 April 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for taking the time to share such a detailed review. We’re very glad to hear that our support team was able to help you quickly and that the issue was resolved effectively. We also appreciate your honest feedback regarding the keypad and app experience. We understand that adapting to a new system after many years with a different setup can take time, and your comments are very valuable for us.
Best regards, Max Brin
Overall experience good.
Overall, very good system, very easy to use , also with good customer support. Main issue for me is the "door protect " devices qualty, they are not reliable enough (remaining in open or close state while door has changed position ) and I had to change several if a short time frame.
8 May 2026
Unprompted review
Reply from Ajax Systems
Hello Philippe!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system easy to use and that you are satisfied with our customer support. We’re sorry to hear about the issues you experienced with the DoorProtect devices. This kind of feedback is very valuable, and we will pass it on to our product team for further review.
Best regards, Max Brin
Very good System
Very good System! Flexible and very good Setting possabilities very nice Support!
7 May 2026
Unprompted review
Reply from Ajax Systems
Hello Florian!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you appreciate the flexibility of the system, its settings possibilities, and the quality of our support. Your trust and support mean a lot to us!
Best regards, Max Brin
Ajax is an excellent security system…
Ajax is an excellent security system reliable, modern, and very easy to use. The app is user-friendly, notifications are fast, and the equipment looks professional. Great performance, strong quality, and highly recommended for homes and businesses.
7 May 2026
Unprompted review
Reply from Ajax Systems
Hello Kesmart!
Thank you very much for your detailed and positive feedback. We’re delighted to hear that you find the system reliable, modern, and easy to use, and that you appreciate the app’s user-friendliness, fast notifications, and professional design of the equipment.
Your recommendation for both home and business use is greatly appreciated.
Best regards,
Max Brin
Reply from Ajax Systems
Hello!
Thank you very much for your feedback. We’re glad to hear that you appreciate our fast support and the continuous updates to our products.
Your trust and support are greatly valued.
Best regards,
Max Brin
Very good customer support
Very good customer support, modern effective system, great value.
6 May 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your positive feedback. We’re delighted to hear that you are satisfied with our customer support and that you find the system modern, effective, and of great value.
Your trust and support are greatly appreciated.
Best regards,
Max Brin
Excellent
Excellent. I accidentally set off my security system twice and Ajax were on the telephone to me within 5 minutes. I would recommend Ajax to anyone looking at installing a security system.
6 May 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your feedback. We’re glad to hear that our team was able to contact you quickly and support you when the system was triggered, and that everything was handled smoothly.
We truly appreciate your recommendation and your trust in the system.
Best regards,
Max Brin
Baseline Course Review
Excellent Instructors, great support and very in debt training even for beginners .Do proper preparation before you take the test.
Innovative ,creative and solutioned based products and services.
Thanks to Darren Carstens-SA and Alexander from Ukraine.
6 May 2026
Unprompted review
Reply from Ajax Systems
Hello Edward!
Thank you very much for your kind and detailed feedback. We’re glad to hear that you found the training clear and valuable even as a beginner, and that you appreciate the innovative and solution-oriented nature of the products and services.
Best regards,
Max Brin
Except Innovation, reliability, technical service 10 stars!!
Except that this is one of the most innovative and reliable companies in the industry. The technical support department is fantastic. I highly recommend them for long-term cooperation. Well done!
6 May 2026
Unprompted review
Reply from Ajax Systems
Hello Stavros!
Thank you very much for your excellent feedback and recommendation. We’re delighted to hear that you consider us innovative and reliable, and that our technical support team has made such a positive impression on you.
We truly appreciate your trust and your support for long-term cooperation.
Best regards,
Max Brin
Very impressed with the level of…
Very impressed with the level of service and customer support of this company. The home security system is easy to use and reliable. When we required assistance with changing the batteries, the Technical Support Department was prompt in responding to emails and provided answers to our queries with detailed explanations and links (including diagrams). Highly recommend.
5 May 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your detailed and thoughtful feedback. We’re truly pleased to hear that you are impressed with both our service and customer support, and that the system has proven easy to use and reliable in your experience.
It’s especially great to know that our technical support team was able to assist you promptly with clear explanations, diagrams, and helpful guidance when changing the batteries. Your recommendation means a lot to us.
Best regards,
Max Brin
Exceptional technical support!
I needed Ajax technical support for a configuration issue... they were very fast and efficient, solving my problem excellently!
4 May 2026
Unprompted review
Reply from Ajax Systems
Hello Gianpiero!
Thank you very much for your kind feedback. We’re delighted to hear that our technical support team was able to assist you quickly and efficiently and successfully resolve your configuration issue.
Your satisfaction is very important to us, and we truly appreciate your trust.
Best regards,
Max Brin
Great service!
1 May 2026
Unprompted review
Reply from Ajax Systems
Hello Niklas!
Thank you very much for your feedback — we’re glad to hear you were satisfied with our service.
Best regards,
Max Brin
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