Ajax Systems Reviews 11,352

The support has been very helpfull with step by step tests check up, after 3 messages we found our set up mistake.

I contacted CS via telegram, Uras picked up my case and was quick to help me with my SIM card question.

Overall, 10/10 and definitely recommend this alarm and their customer service to anyone. Thanks again team!

The Ajax support team is always VERY responsive and informative, even for the smallest issues. They are a world apart from other manufacturers who simply sell their platforms and tech to installers. With Ajax support you are communicating with the Ajax engineers, and they know what they are doing. They are even willing to troubleshoot the smallest issues on your system, via secure remote guest access you grant to them.

I really appreciated the service support réactivity, their follow-up and attention. It has been the case each time I did need their help. Thank you!

Support is spot on and quick as always.

We use a lot of AJAX equipment and find that the distributor we purchase from is slow at responding to tech questions. Contacting AJAX directly is always a great experience. The questions are answered promptly and in full detail.

Great cooperation and quick processing of my request.

Recently had an Ajax alarm and CCTV system installed to replace an older system. I needed some assistance on the level of access I was given to the camera settings by the installer as it appeared extremely limited and almost everything had to be done through them. I installed the previous system myself and so had full administrative rights whereas on the new system I could do nothing except view. I checked with Ajax what the typical access rights were when a system was installed by an approved installer and they confirmed that I should be able to set up privacy masks, change the camera detection settings etc and that just any system config access would be retained by the installer. The person I dealt with was extremely helpful and responded quickly to my queries even though it was over a weekend. The system itself is excellent. I just need to contact the installer now to have my access amended.

I had a problem with an MCam outdoor phod sensor. The support team quickly identified it and worked with me until the issue was fully resolved with the local dealer.

I've always thought that, at a certain brand level, the only thing that makes the difference is the after-sales support.

Well, I just have a very nice and surprising experience with Ajax Support. I had a little problem with my Rex 2 Jeweller firmware update to be with same fw version has that of my hub 2 plus.
All went smooth and quick, problem solved in 30 minutes.
Thank you Ajax Support.

Today I had an issue with connecting my Ajax door camera in the app, as the alarm was not working. The helpdesk responded very quickly, and the problem was resolved within 24 hours.

Ajax contacted me when I had a problem downloading to my photos and fixed the problem.
Very happy with the service provided by this company.

Ajax support are just super. Very friendly and going out of their way to assist you in any means possible.

I have experienced many issue on how to set the systems to work on many cases of scenario. Everytime, I message to AJAX Technical Support team, they could respond me very quick and with full details of the instructions and information for me to learn more further. This is good services.

Very happy with the new system and would like to suggest an option to bypass certain zones while in the "ARM" and "NIGHT MODE".

If you would like to leave a window open while sleeping during Night Mode.

I was phoning up to enquiry about the specification of the power draw from various technologies and for support on a solution we are creating. The support I got was 5*. She was excellent and understanding my issues and very patient and provided me with all the information I required.

Fantasic eqiptment and first class customer helpline.
Fully recomend.

Super custumer-friendly, reliable, fast; 100%!!

Technical support was nice and polite to me and solved my problem within a day.

The customer support team was really quick and helpful in answering my question.