In general, I'm quite satisfied with the Ajax alarm system. It’s certainly not the cheapest option out there, but the peace of mind it offers without recurring subscription fees makes it completely wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been working with AJAX products for many years in the UK market and they truly are class leading in the Intruder and Fire industry. They have managed to to design products with superior featur... See more
Company replied
I ran into a technical issue with my Ajax security system (a firmware mismatch between the hub and the range extender, which caused several fire detectors to go offline). The IACS support tea... See more
Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Login details lost
I had lost my login details and firstly with many attempts to get logged in my account was put on a temp block which is appreciated as a precaution measure. They then helped me recover my login details and kept in touch every step of the way while getting me up and running again. Great work AJAX team.
23 July 2026
Unprompted review
Great system & support
23 July 2026
Unprompted review
Excellent support
Excellent support! I sent a question during weekend and An answer was received very fast!
19 July 2026
Unprompted review
Top-tier security with no competition!
Hands down the absolute number one on the market. Ajax completely blew me away – setup and pairing take just a few minutes, the app runs lightning-fast, and the customization options are unbelievable. With a massive range of sensors (from motion and water leak to smoke detection), you can build a system tailored exactly to your needs. Everything runs reliably, with zero false alarms and a total sense of security. Extremely satisfied, I wouldn't change a thing!
23 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience using this technology…
Great experience using this technology takes away the fear of forgetting and the log lets you know who is in or who has left very simple and administered easily with many
18 July 2026
Unprompted review
Reply from Ajax Systems
Hello Ronald!
Thank you for your wonderful review! We're delighted to hear that the Ajax system has given you greater peace of mind and that you appreciate its ease of use and convenient event log. It's great to know that these features make managing your security system simple and reliable. We truly appreciate your feedback and your trust in Ajax!
Best regards,
Max Brin
Excellent system which is easy to use…
Excellent system which is easy to use and configure.
17 February 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your great review! We're delighted to hear that you find the Ajax system easy to use and configure. Your feedback means a lot to us, and we're glad you're enjoying your experience with our products.
Best regards,
Max Brin
Very good security system without the…
Very good security system without the need for professionals.
I bought lots of Ajax devices a couple of months ago and I am very happy with the purchase. The installation and verification procedures were easy and can be performed by yourself (you should really carry out the describe tests, though).
The system is easily configurable, the support is fast, friendly, and thorough, hope it stays that way.
21 July 2026
Unprompted review
Reply from Ajax Systems
Hello Martin!
Thank you for your detailed review! We're delighted to hear that you're happy with your Ajax system and that you found the installation and configuration process straightforward. It's especially rewarding to know that our support team provided you with fast, friendly, and thorough assistance. We truly appreciate your trust and hope to continue meeting your expectations for years to come.
Best regards,
Max Brin
AJAX Alarm System
Excellent product and easy to install.
Select the items you need, so customised to suit any application.
Customer service (email correspondence) to resolve an issue was quick and informative, turned out to be something we’d done 😖.
20 July 2026
Unprompted review
Reply from Ajax Systems
Hello Ian!
Thank you for your review! We're delighted to hear that you had an outstanding experience with our support team. Your kind words mean a lot to us and encourage us to continue providing the highest level of service.
Best regards,
Max Brin
Reply from Ajax Systems
Hello Jan!
Thank you for your review! We're delighted to hear that you had an outstanding experience with our support team. Your kind words mean a lot to us and encourage us to continue providing the highest level of service.
Best regards,
Max Brin
It is working very well and is user…
It is working very well and is user friendly. Installation was very easy.
20 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your great review! We're delighted to hear that your Ajax system is working very well, that you find it user-friendly, and that the installation process was easy. Your feedback is greatly appreciated, and we're glad you're enjoying your experience with Ajax.
Best regards,
Max Brin
I am thoroughly impressed
I am thoroughly impressed. We install these system in the US and, besides the "learning curve" of some the European names for certain items and functions, these systems operate near-flawlessly. The technical support is truly second-to-none that I've dealt with for nearly 40 years in this business.
If you are considering a new system to stock, install and maintain I highly recommend Ajax Systems. Being a tech-person I appreciate that their responses are, quick and includ great details which are clear and and concise.
Fantastic!
18 July 2026
Unprompted review
Reply from Ajax Systems
Hello Matthew!
Thank you for your outstanding review and recommendation! We're honored to hear that, after nearly 40 years in the industry, you consider our technical support to be second to none. It's especially rewarding to know that you appreciate the reliability of our systems and the detailed, prompt, and clear assistance provided by our team. Your trust and professional recognition mean a great deal to us. Thank you for choosing Ajax Systems!
Best regards,
Max Brin
Great and user friendly Ajax platform
Great and stable Ajax platform that made my old wired system intelligent and user friendly.
Also the Ajax tea is highly responsive and responds very quickly and thoroughly.
I recommend this to anyone.
19 July 2026
Unprompted review
Reply from Ajax Systems
Hello Mark!
Thank you for your fantastic review and recommendation! We're delighted to hear that Ajax helped transform your existing wired system into a smart and user-friendly solution. It's also wonderful to know that our support team provided you with quick and thorough assistance. We truly appreciate your trust and kind words!
Best regards,
Max Brin
Best service and system on the market.
Best service and system on the market.
17 July 2026
Unprompted review
Reply from Ajax Systems
Hello Kai!
Thank you for your fantastic review! We're thrilled to hear that you consider Ajax to offer the best system and service on the market. Your trust and support mean a great deal to us and motivate us to keep delivering the highest quality experience.
Best regards,
Max Brin
We have an alarm system for around half…
We have an alarm system for around half a year. Very happy with the ease of use of the system. Or via app or via keyfob or keyboard we select / deselect the alarm. With the increased amount of burglary we very happy our house is well protected.
17 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your wonderful review! We're delighted to hear that you've been enjoying your Ajax system over the past six months and that you find it easy to use through the app, key fob, and keypad. It's especially rewarding to know that the system gives you greater peace of mind and helps you feel your home is well protected. We truly appreciate your trust in Ajax!
Best regards,
Max Brin
High-quality app & service
High-quality app, but even more high quality is their customer service - they are quick, responsive, helpful, and clear. Great experience.
16 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your wonderful review! We're delighted to hear that you're enjoying the Ajax app and that our customer support exceeded your expectations. Providing quick, clear, and helpful assistance is one of our top priorities, and we're glad you had such a great experience. We truly appreciate your kind words!
Best regards,
Max Brin
Wonderful system
Wonderful system. Very customizable and stable. Never had a problem
15 July 2026
Unprompted review
Reply from Ajax Systems
Hello Federico!
Thank you for your wonderful review! We're thrilled to hear that you're enjoying the stability and flexibility of the Ajax system and that it has been working reliably for you. Your kind words and trust mean a lot to us. Thank you for choosing Ajax!
Best regards,
Max Brin
The system is good but
The system is good and has good features and the quality seems to be good.
But it has some basic user features that were not well thought out and actually renders the system useless at times,
I have the big Siren in the garage
I have the small siren in the house
I have the doorbell
The doorbell uses the small siren as the indoor doorbell chime. The issue is that the tones for someone ringing the doorbell and a door opening are the same. Therefore, you are unable to distinguish when someone actually rings your doorbell.
Secondly, disabling the door-opening chime, which can get annoying when the kids are going in and out all the time, also disables the small siren when an alarm gets triggered.
Next is the biggest one. It keeps disconnecting from the Yale lock. Which triggers a notfiction in the middle of the night most times. You then have to disable notifications so you can get sleep. Which completely defeats the purpose of having the security system in the first place.
If the Yale lock is the issue, then partner with other manufacturers like Wiser
These are usability features that can easily be fixed in the software.
Please fix them
14 July 2026
Unprompted review
Prompt response resolved my issue 10/10
11 July 2026
Unprompted review
Reply from Ajax Systems
Hello Alan!
Thank you for your great review! We're delighted to hear that our prompt response helped resolve your issue quickly. Your feedback means a lot to us, and we're glad we could provide the support you needed.
Best regards,
Max Brin
Great product
Great product, even greater support. Had a problem and was solved in an instance! Really happy with that!
15 July 2026
Unprompted review
Reply from Ajax Systems
Hello Carmo!
Thank you for your wonderful review! We're delighted to hear that you're happy with both our products and our support. It's great to know that your issue was resolved so quickly and that we could provide the assistance you needed. Your kind words and trust mean a lot to us!
Best regards,
Max Brin
Very reactive and meaningful support…
Very reactive and meaningful support via email. Thank you so much
14 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your kind review! We're delighted to hear that you found our email support responsive and helpful. Your feedback means a lot to us and motivates our team to continue providing the best possible assistance.
Best regards,
Max Brin
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