Ajax Systems Reviews 

It gives us comfort knowing that Ajax is always standing by in case of emergency!

Ajax home alarm is the best alarm system we have ever installed, great wifi and data connection and it always connects and works, no matter where you are. easy to use, updates are fast to install. I recommend Ajax alarm systems for home users.

Great support, quick and efficient. I had an issue in my account configuration but they solved it.

After a long and frustrating support process regarding a cellular connection problem with my Ajax Hub, I no longer believe even a one-star rating adequately reflects the quality of support I have received.

The problem itself is straightforward: the Hub detects the SIM card and cellular network with strong signal, but it cannot establish a cellular data connection.

I cooperated fully with Ajax Support and performed virtually every troubleshooting step requested. The SIM card was tested and confirmed to work. Both SIM slots were tested. The same SIM was also tested successfully with another Ajax Hub. I provided the requested Hub IDs, explained the physical locations of both devices, checked the relevant cellular settings, and repeatedly supplied screenshots and technical information.

Eventually, Ajax acknowledged that their logs showed that the problematic Hub could detect the cellular network but was not completing the connection process. I was told that the case had been escalated to the engineering team to determine whether the problem was related to the mobile operator or the Hub's modem/hardware.

This sounded promising.

After further communication, I was then specifically informed that a firmware update to version 2.40 had been initiated for my Hub and that I should test the cellular connection once the update was complete.

I waited.

The update never arrived.

The following morning, the Hub was still running its existing firmware, and the Ajax application explicitly reported that the device was up to date and that no update was available. I documented this with screenshots and informed support.

What happened next was astonishing: instead of explaining what happened to the firmware update or providing the engineering team's findings, I received what appeared to be a generic first-line troubleshooting response telling me to check basic cellular settings, re-enter the APN, check network protocol requirements and provide information that had already been discussed during the case.

In other words, after extensive troubleshooting, log analysis, escalation to engineering and an allegedly initiated firmware intervention, the support process effectively returned to the beginning.

This is not an acceptable way to handle a technical support case for a professional security system.

The most frustrating part is not that a device can develop a technical fault. Hardware and software problems happen. The real problem is the apparent lack of continuity and ownership of the support case. A customer should not have to repeatedly explain the same problem because the next response appears not to take the previous investigation into account.

I invested considerable time following every instruction Ajax requested. In return, I expected the case history to be reviewed, the engineering investigation to be followed through, and clear answers to be provided.

At this point, I still do not have an explanation of the engineering team's findings, I still do not know what happened to the firmware update that Ajax said had been initiated, and the original cellular connection problem remains unresolved.

For a company selling security equipment where reliability and competent technical support are fundamental, this experience has been extremely disappointing.

Ajax needs to seriously improve case ownership, communication between support levels, and continuity between its technical support and engineering teams.

Based on my experience with this case, I cannot recommend their technical support.

Very happy with the Ajax system, installed for 6 months now. Very easy to use . Any problems or questions are answered immediately . I would recommend the system.

Fantastic system fitted to our garage by a local guy it’s easy to use and upto now seems to be doing what I ask
Great product

Ajax technical support is fast reliable and professional. I love being able to reach them using telegram or phone. I can't recommend this solution enough!

I had the most AMAZING experience with the Ajax Technical Support team!! The service was impeccable and I was able to get my issue solved in record time. I thought it would take days or weeks and maybe not even get solved as that is what 'support' experience has been like, but no, within the same morning. Thank you Ajax Technical Support team, keep up the great work!

A local security service provider installed an Ajax security system in my house comprising an AJAX 4G Hub, keypad, 6 motion detectors, two sirens - in-door and out-door - and got the app configured on my mobile phone. All components are wireless, which guaranteed a clean install. The system is reliable and responsive when being controlled through the excellent app, which is very convenient. Works well for the entire family. It has been running for 6 months since implementations, so far so good. I strongly recomment this manufacturer.

Ajax is new to me, bit of a learning curve, but support were there to help every step of the way. Their support team are responsive, fast and most importently, helpful.
Five stars for the service, and so far, hardware is looking impressively solid too.

I had an intermittent communication issue with one of my DoorProtect detectors after more than three years of trouble-free operation.

Ajax Technical Support was excellent throughout the entire troubleshooting process. They responded promptly, provided clear and detailed instructions, and guided me step by step through battery replacement, a proximity test, and finally a swap test with another detector.

The swap test confirmed that the detector itself was faulty, allowing me to identify the problem with confidence and order a replacement.

What I appreciated most was their patience and willingness to continue troubleshooting instead of simply providing a generic answer. Every response was professional, helpful, and easy to follow.

Excellent customer and technical support. Very satisfied with the experience!

I have to rate them with 5 stars! Their support when it comes to problems is amazing! Very fast and super accurate!

I had a very positive experience with the support team. Although the issue itself was quite complex and took some time to resolve, the team was always polite, professional, and willing to help throughout the process. They remained patient, responded to my questions, and worked with me to find a solution.

I really appreciated their dedication and customer service. Thank you to the team for your assistance and support.

I have never seen a customer service like this. About Ajax I already know the alarm for I while. This is my second alarm, cause I cannot complain about the system. Btw, 5 star! I got support for users for my wife for transmitter.
Super!
Nicola F. from Italy 🇮🇹

We use Ajax cameras and recorder since half a year.
Until now everything works fine.
Two things are very good namely that they do not ask for a monthly fee and that there are regular software updates.
We did not need to contact their service, i.e. we cannot judge the quality of the service.

I have been selling and installing Ajax products in Australia for some time, i have been in the security industry for over 26 years and worked with many brands across the Alarm and CCTV sector but since using Ajax not only my team love the products cause of the simplicity to install and program as well as the support team at Ajax always there to help when we come across something we don't know compared to other products but my customers are totally loving the simple to use system and have customers coming back adding devices because of how good it is.

I have been using the Ajax security system since 2013! The system is constantly evolving, and I am extremely satisfied with its performance. I would especially like to highlight the customer support team — great job! Keep it up!
Yury

This is what you call a proper customer service experience. Not here we go now try figure it out yourself. This service agent went the extra step and made sure that I was actually full sorted. If anyway wonders what a proper level of customer service means, then this is the benchmark.