The people at Ajax really goes the distance to make it easy; not only for the end-user, but for installers as well. Their products and services offer practical solutions to real-world challenges. Sol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I own a second home in Spain, its in the country and we often have local power cuts, the alarm system battery will cover for most but not all. We can be left without alarm cover for days until someon... See more
Company replied
Fine system, works perfectly. Installation was done by a security company, but was relatively easy to install. The alarm does not go off immediately there is a time lag of around 20-30 seconds for it... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.9
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick and competent support 👏
12 November 2026
Unprompted review
Excellent support desk
Tricky problem solved very efficiently by the support team - really good service
8 November 2026
Unprompted review
Rapid & accurate fault resolution
12 November 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I’ve been working with Ajax for well…
I’ve been working with Ajax for well over 5 years now and the quality of the products are 2nd to none the tech supports is always on hand and nothing is ever too much trouble for them outstanding
11 November 2026
Unprompted review
Reply from Ajax Systems
Hello Sean!
Thank you so much for your continued trust in Ajax over the past five years! We’re delighted to hear that you’re satisfied with the quality of our products and the support provided by our team. Your kind words mean a lot to us and motivate us to keep delivering reliable solutions and outstanding service.
Best regards,
Max Brin
Green blinking screen
I had several issue with the screen (green blinking) The Ajax helpdesk had given me a few options to fix this as long they where looking at the issue. After a few day i was given a update and the problem was solved. For me it was great to see how quick the issue was fixed, even in the evening i received mails to fix the problem. I think that several companies could take an example on how Ajax operated on their servicedesk.! Thank you guys.! Greetings Erwin Heinhuis (Netherlands)
2 November 2026
Unprompted review
Reply from Ajax Systems
Hello Erwin!
Thank you very much for sharing your experience! We’re glad our support team was able to keep you updated, provide several possible solutions, and resolve the issue promptly. It’s especially rewarding to know that you appreciated the team’s dedication and responsiveness, even during the evening. We’ll be sure to pass your kind words on to our colleagues!
Best regards,
Max Brin
Ajax team is outstanding
Ajax team is outstanding! The problem solved with my Ajax app - immediately!
11 November 2026
Unprompted review
Reply from Ajax Systems
Hello VITALIJUS,
We are glad you enjoyed your experience. We are pleased our team resolved your application issue so quickly.
Best Regards,
Max Brin
Exellent Support Team
Exellent Support Team . very rapid and professional ( also during the evening !! ) . They drove step by step with Ajax App changing the mail ( non anymore active , corporate email ) to the new one . obviously the verification code went to the old email . and you supported well with SMS code . thanks and hope to solve in the best way for Ukraine people
11 November 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your kind words and detailed feedback! We’re delighted that our support team was able to guide you through the email change process step by step and help you regain access using SMS verification. We’re especially glad that our team could assist you promptly, even in the evening. Your words of support for Ukraine and its people mean a great deal to us. Thank you for your trust in Ajax!
Best regards,
Max Brin
Great Support!
The support was fast and knowledgeable. Things were resolved via email within 1 hour.
10 November 2026
Unprompted review
Reply from Ajax Systems
Dear Tony,
We are glad you enjoyed your experience. We appreciate your feedback regarding our quick and helpful email assistance.
Best Regards,
Max Brin
Excellent support team
Excellent service received from the support team in clearing a malfunction in my outdoor motion sensor.
10 November 2026
Unprompted review
Reply from Ajax Systems
Hello Manish,
Thank you for sharing your positive experience. We are pleased to hear that our support team was able to assist you efficiently in resolving the issue with your outdoor motion detector. Your feedback is greatly appreciated.
Best Regards,
Max Brin
Since the security system was installed…
Since the security system was installed we can now sleep and live peacefully knowing that anything that put our security at risk the alarm wil be off
10 November 2026
Unprompted review
Reply from Ajax Systems
Dear Ishu,
We are glad you enjoyed your experience. We are pleased that our system provides you with peace of mind and a sense of safety. Thank you for sharing your positive feedback about your increased security.
Best Regards,
Max Brin
The best company in Security Systems!
The best company in Security Systems!! Furthermore you can receive personalised solutions to your problem!!!! After 100 installations on my back, I needed their help!!! The response was amazing!!! Keep working for a safer world!!!
3 November 2026
Unprompted review
Reply from Ajax Systems
Hello Alexandros,
Thank you for sharing your experience and for your strong support. It is wonderful to hear that, even with your extensive experience of one hundred installations, our team was able to provide the personalized solutions and prompt assistance you required. We appreciate your dedication to creating a safer environment and look forward to continuing to support your security needs in the future.
Best Regards,
Max Brin
Ajax tech support was very helpful
Ajax support was very helpful in troubleshooting an issue with our camera app constantly crashing. After reviewing our screenshots and PC specifications, they identified that the camera streaming settings were too demanding for our computer’s graphics hardware.
They provided clear instructions on what to adjust, and since making those changes, the system has been running properly with no crashes for the last 24 hours. Thank you to the support team for helping us resolve the issue.
5 November 2026
Unprompted review
Reply from Ajax Systems
Hello Nicholas!
Thank you for sharing such detailed feedback! We’re glad our support team was able to identify the cause of the camera app crashes and guide you through the necessary adjustments. It’s great to hear that everything has been running smoothly since then. We truly appreciate your recognition of our team’s efforts and your trust in Ajax!
Best regards,
Max Brin
Great product and excellent support…
Great product and excellent support team that can be reached 24/7
Thank you
6 November 2026
Unprompted review
Reply from Ajax Systems
Hello Elad,
Thank you so much for your positive feedback. We are pleased to hear that you are satisfied with our product and that our around-the-clock customer service team was able to assist you effectively whenever you needed them. Your support is greatly appreciated.
Best Regards,
Max Brin
Fast reacting Technical support team
Fast reacting Technical support team. Had issue with new account, all was resolved efficiently and on time.
5 November 2026
Unprompted review
Reply from Ajax Systems
Hello Oxana!
Thank you for your positive feedback! We’re glad to hear that our technical support team was able to resolve the issue with your new account efficiently and within the expected timeframe. We truly appreciate your trust in Ajax!
Best regards,
Max Brin
I have just upgraded my Phone and was…
I have just upgraded my Phone and was having trouble reconnecting to the ajex App.
The support staff were just great and helpfull within no time i was reconnected to my app
Thanks
5 November 2026
Unprompted review
Reply from Ajax Systems
Hello Peter,
Thank you for sharing your experience. It is great to hear that our support team was able to assist you promptly and help you get reconnected to your application after upgrading your phone. We appreciate your feedback and are glad the transition went smoothly.
Best Regards,
Max Brin
Superb support team!
Personally I think it’s an unnecessary hassle I have to download and install telegram just to reach the Ajax tech support team.
But the time and effort this team puts into their customers, is amazing!
They really took their time investigating my case, and were really helpful and friendly. Even though my problem was about adding third party hardware to the Ajax ecosystem.
This is an experience I haven’t had too often sadly, dealing with other helpdesks and support teams.
Great work Ajax!
5 November 2026
Unprompted review
Reply from Ajax Systems
Hello Gust,
We appreciate you taking the time to share your feedback with us. We are glad you enjoyed your experience with our support team and felt well assisted. Your comments regarding the requirement to install a specific messaging application to reach our helpdesk have been noted, as we understand that downloading additional software can feel like an extra step. It is rewarding to know that our team successfully assisted you with integrating external equipment and provided patient, friendly service. We always aim to deliver thorough and helpful guidance for all inquiries. Your insights are valuable to us as we continue to refine our services.
Best Regards,
Max Brin
Question was quite quick resolved
Question was quite quick resolved. Conversation started in dutch, but continued in english. Not a problem, although it was not what I expected.
4 November 2026
Unprompted review
Reply from Ajax Systems
Hello Erik,
We are glad you enjoyed your experience and that we resolved your query quickly. We appreciate the feedback about the language shift and will work to keep our communication consistent.
Best Regards,
Max Brin
Reply from Ajax Systems
Hello!
Thank you for your kind feedback! We’re delighted to hear that you’re satisfied with the quality of our products and the service provided by our team. Your trust in Ajax means a lot to us!
Best regards,
Max Brin
I recently changed my broadband…
I recently changed my broadband provider, and since making the change, my system has stopped working.
I contacted your customer service team for assistance, but unfortunately, I did not receive the support or guidance I needed to resolve the issue.
4 November 2026
Unprompted review
Reply from Ajax Systems
Hello Lax,
We have checked the enquiries against the data we hold for the first name and surname you provided on the TrustPilot platform.
We found an email describing the issue you mentioned in your review.
The email was received by us at 11:55; we replied at 12:00 and requested the following information required for the investigation:
1. Which Ajax device are you trying to connect to the router (for example, Hub, Hub 2 Plus, DoorBell, or camera)?
2. How is the device connected to the router: via an Ethernet cable or via Wi-Fi?
3. What is the current colour or status of the LED indicator on the device (such as the front logo on the hub)?
4. What is the 8-character device ID (located under the QR code on the back of the device)?
Please check your spam folder; our reply may have been sent there by your email client.
Kind regards,
Max Brin
Ajax technical support
I have recently installed an Ajax Alarm network which is working perctly. My home was already equipped with video cameras from different well known manufacturers . To integrate my cameras to my Ajax Alarm network I requested some help from Ajax support, and I want report that the technical support from Ajax was extremly efficient! They answer to my mail requests by return with a very clear answers . They sorted out my problems with a clear solution and guidance either in french or in english language. Ajax has the most efficient technical support I ever requested for help. All my video cameras are integrated in my Ajax Alarm network and the network is working perfectly .
4 November 2026
Unprompted review
Reply from Ajax Systems
Hello,
We are glad you enjoyed your experience with our technical assistance team and are pleased to hear that your security system is functioning well. We appreciate your positive feedback regarding the support you received when connecting your existing video equipment to our network. Our goal is to provide clear, helpful guidance in multiple languages, including French and English, to ensure all integration processes are completed smoothly. It is rewarding to know that our team was able to address your inquiries promptly and resolve the compatibility challenges you encountered with your cameras. We are committed to maintaining this level of efficient service for all our users. Thank you for taking the time to share this detailed account of your experience with our services. We remain available to assist you with any future technical needs or system adjustments to ensure your home security setup continues to operate reliably.
Best Regards,
Max Brin
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