United Kingdom
Review of Kintoe
This company are just ignoring all my requests for information on my refund. They received my order back on 21st January but still refuse to help. Don’t be conned by there advertising. They are not trustworthy in any way shape or form. Be warned
Review of Kintoe
This company must be the worst I have ever come across including China. They promise the world and actually only give very little customer service. Don’t be fooled by the 4.5 Stars . Slow deliveries, poor quality, expensive prices and very little response if you complain. Money back guarantee is no good if they don’t give you your refund after receiving the awful goods back
Review of Kintoe
I don’t believe for one minute that I am the only person to has received bad service from this company. The products are so cheap and poorly made that you can buy them direct from China yourself for a third of the price. Please look around before purchasing
Review of Kintoe
Please don’t trust this company as the products are cheap and manufactured in China. Quality issues and customer service issues both only deserve a 1 star
Review of Kintoe
The service from Kintoe is appalling.
They don’t tell you your order will take a whole month as it’s shipped from China on a super slow service. If you want cheap Chinese imports go ahead and order
Review of Halfords Autocentres
Halfords Widnes are so bad they should not be able to trade. Sold me a warranty on two tyres for £9.99 each but refused to honour it as my van is a part of a company. They took two hours to fix my slow puncture and staff are very rude.
Review of UberEATS
Uber eats are so bad I closed my account. They deliver multiple orders at once and because my address is the closest to the restaurants my food was always cold and hard. Very poor service. Don’t use
Review of Indigogo
I have been waiting since 2022 for a response from yourselves. What a total con your platform produces
Review of easyJet
EasyJet Alladin Hurgada Egypt. Supposed to be 4star but far from it. Food 2star, service 1star& reception 1star. Each day and person tells you a different story.
Reply from easyJet
Dear Robert Gainey,
Thank you for your review.
We appreciate you taking the time to share your experience. We're sorry to hear that the food and service did not meet your expectations.
I'd love to know more about what happened, to see if we can help you and also learn from your experience so we can improve our future services.
If you'd like us to look into your case in more detail, please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com.
We'd love to hear from you.
Kind regards,
Siba
easyJet customer service
Review of Fanatics
Ordered 1st August arrived quick but they send a size 3 sizes too big. Returned but I have to wait a month for a refund . Awful service
Reply from Fanatics
Hi, Robert. We are deeply sorry to have let you down. We would appreciate the opportunity to set things right. We have emailed you directly to assist you further with this matter. We hope to hear from you soon.
Sincerely, Morgan
Review of Numan
Reply from Numan
Hi,
Thank you for leaving a review.
We take your feedback seriously, and we appreciate you taking the time to share your concerns.
We want to reassure you that we are a responsible health care provider, regulated by the CQC and take pride in the licensed, quality products we distribute to our patients.
Sadly, medication is not a ‘one size fits all’ and can have varying degrees of success from person to person.
We offer continuous support via our Clinicians, they’re available for consultations free of charge, for all our products and services and they’d be more than happy to explore other ways that we can help you.
All the best
The Numan Team
Review of Klarna
Klarna is not responsible for anything other than taking your monies and sending it to corrupt companies. Don’t trust them with any of your banking details. I have tried so many times just to get an honest answer. It seems Klarna don’t want to answer my questions just make excuses
Reply from Klarna
Thank you for your feedback. If you are experiencing any issues with the service and need assistance, please feel free to contact us via the in-app chat or by logging in at https://www.klarna.com/uk/customer-service/ . From here you can chat with our support or request a call from one of our agents if you prefer direct communication. If you are still unable to receive the assistance you need, please email us via the contact form at https://www.klarna.com/us/customer-service-mail-form/ . Our team will respond to you as soon as possible. We hope that we can soon find a solution together.
Review of Etsy
I would not trust this company or its merchants. Customer service just repeat themselves and tell you to wait 21days for a refund.
Review of Octopus Energy
The prices are still rising year after year
Reply from Octopus Energy
Hi there,
My name is Grant, I am a Team Manager at Octopus Energy. Thank you for taking the time to share your feedback. It's extremely vital for us to understand the concerns of customers and work on ways to improve the way we do things.
We’re really sorry to hear that you're unhappy with the prices. We understand that energy costs can be frustrating, especially in times of rising prices across the board year on year. At Octopus Energy, we strive to offer competitive rates and deliver great service to our customers.
We also believe in transparency, and while we don’t have control over all the factors that influence energy pricing, such as global energy markets and wholesale costs, we’re always committed to providing our customers with the best possible value.
We truly appreciate your business and are always here to assist you in finding the most affordable plan for your needs.
With that said, I'm happy to confirm that you are currently on the most cost-effective tariff for your account and this ensures that you are benefitting from the best rates.
Thanks once again for sharing your views and we hope to have provided you with some context around the current pricing for the tariffs we have available at the moment.
I have reached out to you via email on your account and look forward to your response.
Octopus Energy Customer Service,
Team Manager,
Grant.M
Review of AIT Home Delivery UK Ltd
Tracking is a bit over the top, emails text messages over and over. Large package just left on the kerb
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Review of Hastings Direct
I was not aware the policy was with a black box. What a con. Asking me to read the small print after I have purchased the policy does not help in anyway. Surely it should be warned by other means. I feel so cheated yet again by insurance companies
Reply from Hastings Direct
Hi Robert,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website.
Thanks,
Brendon, Social Media Team
Review of Hilo by Aktiia
The whole design and ethos does not work and is no way near correct . Watch states 150/90 when using a normal armband it’s 127/77. Even if it’s an average it’s still way out. I have already tried Support and they don’t help. Awful tech with awful support. It seems that all your support can do to help is tell me about the products failures of which I already know. It’s not intended to replace this and that. This product is not fit for any normal person other than a robot. What a total waste of £180. I could have bought 8 bp machine that actually do work
Reply from Hilo by Aktiia
Hi, Robert! Thanks for sharing your thoughts. We'd like to know more about how you found the bracelet so we can get a better idea of any problems you've run into.
When you get a chance, please contact our support team through Lucy, Aktiia's Virtual Assistant, at https://support.aktiia.com/en/support/home. Lucy will take you through a quick steps to pinpoint your issues. At the end, you'll see a message that says: "We would like to transfer your request to a human customer support agent. Please start by entering the email address you are using with the Aktiia App 👇." After you give your email, one of our team members will reach out to help you.
We can't wait to hear from you!
Review of Just Eat
Late food, missing food , cold food and awful service. This company is a total joke
Review of Myshoestore
If I could give this company minus stars I would. Awful excuses just so you don’t get a refund. Do Not Trust this company in any way shape or form. Beware
Review of Hilo by Aktiia
Awful, a month and still it gives me unreliable data. Lucy is just an AI robot that has limited help. I await a human response
Reply from Hilo by Aktiia
Hello, Robert! Thanks for reaching out. We sincerely apologize for the disappointing experience you had with our product.
When you have a moment, please contact our support team through Lucy, Aktiia's Virtual Assistant, at https://support.aktiia.com/en/support/home for assistance. Additionally, we’d appreciate it if you could provide more details about the issue you’re experiencing.
Lucy will guide you through a quick screening process to help narrow down your concerns. At the end of the process, Lucy will say: "We would like to transfer your request to a human customer support agent. Please start by entering the email address you are using with the Aktiia App 👇." You’ll then be asked to provide your email address, and one of our team members will contact you to help resolve the issue.
I appreciate your understanding—we’re here to assist!
