Stella

Dear Stella

Thank you for your review. We are sorry to hear that you have had an unsatisfactory experience regarding your return and refund.

Once we receive a return parcel, the refund is processed as quickly as possible in accordance with our return policy. During busy periods, processing times may unfortunately be slightly longer, but it is certainly not our intention for you to wait unnecessarily.

Regarding return deductions, we always follow the terms clearly stated in our return policy on our website. Only the fees that are disclosed in advance are deducted. These fees include, among other things, return shipping costs, insurance, and handling, ensuring that the parcel is properly covered and processed during transport and upon receipt.

Unfortunately, we are unable to identify your specific case based on the review, but we would very much like to investigate it further and ensure that everything has been handled correctly. You are therefore very welcome to contact us directly at info@noellafashion.com
with your order number so we can provide you with a specific update on your refund.

We hope you will give us the opportunity to resolve the matter properly.

Kind regards,
Noella Fashion 💌

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley

Hi Stella,

Thank you so much for going to the trouble to provide feedback. As a new brand, we really appreciate you taking time out of your day to review L.A-Space.

We're so pleased to hear that you've enjoyed your experience shopping with us, and we're extremely grateful to have you as a customer.

We endeavour to continue offering our customers great quality product at an affordable price and will always take your feedback onboard.

If there’s anything you ever need assistance with regarding our products, you can email us at customercare@laspace.co.uk.

Thanks ever so much, Team LAS

Hi Stella, I understand that your parcel has been delivered to the wrong address. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi Stella,

Thank you so much for going to the trouble to provide feedback. As a new brand, we really appreciate you taking time out of your day to review L.A-Space.

We're so pleased to hear that you've enjoyed your experience shopping with us, and we're extremely grateful to have you as a customer.

We endeavour to continue offering our customers great quality product at an affordable price and will always take your feedback onboard. If there’s anything you ever need assistance with regarding our products, you can email us at customercare@laspace.co.uk.

Thanks ever so much,
Team LAS