Dear Stella

Thank you for your review. We are sorry to hear that you have had an unsatisfactory experience regarding your return and refund.

Once we receive a return parcel, the refund is processed as quickly as possible in accordance with our return policy. During busy periods, processing times may unfortunately be slightly longer, but it is certainly not our intention for you to wait unnecessarily.

Regarding return deductions, we always follow the terms clearly stated in our return policy on our website. Only the fees that are disclosed in advance are deducted. These fees include, among other things, return shipping costs, insurance, and handling, ensuring that the parcel is properly covered and processed during transport and upon receipt.

Unfortunately, we are unable to identify your specific case based on the review, but we would very much like to investigate it further and ensure that everything has been handled correctly. You are therefore very welcome to contact us directly at info@noellafashion.com
with your order number so we can provide you with a specific update on your refund.

We hope you will give us the opportunity to resolve the matter properly.

Kind regards,
Noella Fashion 💌