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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and welcoming demeanor, often highlighting their knowledge and engaging presentation style. People also appreciate the positive user experience, noting that events and workshops are well-organized, entertaining, and create a great atmosphere. The service provided is frequently described as excellent, with many consumers enjoying the smooth and seamless execution of their activities. However, some people were dissatisfied with the product offerings, specifically mentioning limited beverage choices at events and the repetitive nature of some drone shows after an initial period. A few other people also felt that the process of resolving issues with gift vouchers was cumbersome.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Product

People report ambiguous experiences with products. While some customers enjoyed workshops, creating beautiful... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the experiences enjoyable,... See more

Service

Consumers generally find the service to be positive, with many describing experiences as entertaining,... See more

Location

Customers had positive experiences with location. Reviewers found the location to be great, offering perfect... See more

Based on these reviews

Rated 4 out of 5 stars

Event was good, food was excellent, but Lakota's bar was disappointing and had poor choice of beverages. I was driving, and my partner likes a G&T but there was no Gin and no zero % beer available. T... See more

Rated 4 out of 5 stars

"Delayed enjoyment having booked for the Christmas show that was cancelled due to windy conditions. We ended up with sets fairly high up that were a bit of a problem for dad and his wobbly walking now... See more

Rated 4 out of 5 stars

A really enjoyable experience, which we bought for our granddaughters 6th birthday, she really enjoyed the show

Rated 4 out of 5 stars

Commentary from the control centre was very good and helped create an exciting and cheerful atmosphere, despite the cold evening air.

Rated 1 out of 5 stars

Problen with gift vouchers - very poor communication from YUPP - I bought a voucher for 2 sound baths as a treat for my hairdresser. I chose the experience as it was billed as a full moon event so it... See more

Company replied

Rated 2 out of 5 stars

Wizard of Oz drone show, was disappointing. The show does not feature any of the songs/musicnof the film. The drones although interesting, after you see the first 15 minutes, it becomes most of the s... See more

Rated 5 out of 5 stars

Had a lovely time, arrived & browsed food/drink stalls, all staff were super helpful & friendly, only downside personally was our seats were row G, no handrails which at 72 & arthritic, I needed. I... See more

Rated 5 out of 5 stars

I booked onto the multicolour lino printing session with my teenage daughter as a birthday treat for her. Kate was patient and guided us all through the processes from start to finish. We were super c... See more

Rated 5 out of 5 stars

What could have been a rather dry talk and walk was made truly interesting, informative and entertaining by the leader. Clear commentary, well paced. We learned a lot about great Birmingham people fro... See more

Company replied

Rated 5 out of 5 stars

Yupp is a fantastic brand and have used it many times for different activities. Most recently silk painting which was such a lovely creative evening. We were complete beginners but created some beaut... See more

Company replied

Rated 5 out of 5 stars

Looooved this experience and the hosts are so knowledgeable and willing to help at any moment, was my mums first time doing anything with clay and she loved it, location was great too only thing and i... See more

Rated 5 out of 5 stars

The most incredible sound meditation I've ever been to. Seamlessly put together soundscape, really takes you on a journey and lands you back at the end. The space was held beautifully and the sounds w... See more

Rated 5 out of 5 stars

A fantastic family friendly event! The show was creative and captured both adults and children alike. The free arts and crafts and glitter face paint was so great to see. These are often at additional... See more

Rated 5 out of 5 stars

Hannah was a great host giving an interesting insight into the history of Birmingham right up to the present day. She spoke clearly and paced it perfectly with time for photos. Many thanks, Hannah! I... See more

Rated 5 out of 5 stars

The whole family had a fabulous time. The ground staff were lovely. The sound system was spectacular. The drones were top notch- phenomenal scale and brilliant colour. The conditions were perfect for... See more

Rated 5 out of 5 stars

Jess was very helpful and a great and friendly host. Small numbers and setting made a personal and rewarding experience. Barista and Pour like a pro are informative and well worthwhile courses.

Rated 5 out of 5 stars

Mindful, fun afternoon. Enthused to do more and wish I’d known about this course before! Fab teacher, relaxed environment and small class. Highly recommend.

Company replied

Rated 5 out of 5 stars

Our host was welcoming and friendly. It was a lovely, relaxing workshop. Great way to spend some mum/ son time. I would recommend this workshop, and we had our own Teranium to take home, to remember... See more

Company replied

Rated 5 out of 5 stars

This is the 3rd show we’ve been to with yup and it didn’t disappoint our grandchildren where spell bound.another fantastic show.see you at the next one we are definitely your no one fans"

Rated 5 out of 5 stars

Thanks so much for making an amazing evening, life was .ade so easy by your friendly helpful staff easy asessable parking, wow what a show best ever

Company replied

Rated 5 out of 5 stars

I recently had the pleasure of attending the Wizard of Oz drone show, and it was an absolute spectacle! From the very beginning, the performance was captivating, with drones lighting up the sky in s... See more

Rated 5 out of 5 stars

I had such a laugh and really enjoyed doing something creative and light hearted. Thanks for organising, me and my crew will definitely be back!

Company replied

Rated 5 out of 5 stars

Great session, such fun we could have stayed all day! Friendly and knowledgeable facilitator (and very patient, as he had to be in my case!)

Rated 5 out of 5 stars

We attended a Saturday morning wheel workshop. Caitlin was a fantastic host. We had a super fun time on the wheel learning to throw pots.

Rated 5 out of 5 stars

A lovely evening out with the family, something different but that all age groups could enjoy. Not even the weather spoiled it!

Rated 5 out of 5 stars

Really enjoyed our Wizard of Oz experience. It was professionally done, the narration was great and the drones were so impressive. Thanks

Rated 5 out of 5 stars

A thoroughly entertaining and interesting tour. John is an excellent and knowledgeable host and the walk was great value for two hours. Would absolutely recommend.

Company replied

Rated 5 out of 5 stars

The tour guide (James) was very engaging, and adapted the pace to suit the participants. He had lots of interesting information and gave generously of his time, with the walk over-running to allow di... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the evening and enjoyed creating something I was (quite) pleased with. Sophie led the session very well.

Company replied

Rated 5 out of 5 stars

Absolulute delight to undertake this fantastic experience under the expert guidance of Dave. He's both a skilled cymbalsmith and a very interesting and engaging person. Perfect balance of work being u... See more

Rated 5 out of 5 stars

Fascinating - we learned a lot about Underfall Yard, its history and importance. The knowledge and expertise of the volunteers was impressive.

Company replied

Rated 5 out of 5 stars

The guide was enthusiastic and made the tour interesting giving plenty of facts in a varied manner

Company replied

Rated 5 out of 5 stars

Excellent, entertaining historical tour with interesting stories from Kevin, who is a wonderful host, and also from some of the other guests with their own memories.

Company replied

Rated 5 out of 5 stars

An enjoyable morning with a great host making handmade chocolates


Company details

  1. Online Marketplace

Written by the company

We help curious customers to discover and enjoy unique experiences


Contact info

4.1

Great

TrustScore 4 out of 5

364 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Avoid gift vouchers - poor communication when there is a problem

Problen with gift vouchers - very poor communication from YUPP - I bought a voucher for 2 sound baths as a treat for my hairdresser. I chose the experience as it was billed as a full moon event so it was happening every month and there were loads of slots to book; this fitted as I wasn't sure when she would be free and wanted an experience where she had lots of choice. Fortunately I asked her if she had used it when we were chatting 2 months later. She explained that she had tried to book lots of times but there were no slots available. She hadn't wanted to say anything as she didn't want to appear that she was complaining about my gift. I contacted the sound bath company who told me they weren't doing the YUPP sessions any longer and they had not done them since I bought the voucher. At no stage did my hairdresser or I have any communication from Yupp to say the experience I had paid nearly £50 for had been withdrawn. Eventually we got a credit rather than the refund I had requested. I didn't find communication easy. I would say the company is ok if you are buying experiences for yourself, but I would never buy them as a gift as if it goes wrong it's a lot of hassle to sort out and takes the shine off the gift. I do think the onus should be on the company to be proactive and contact the buyer if an experience that has been bought is no longer available.

14 November 2025
Unprompted review
Yuup logo

Reply from Yuup

Katrina, Thank you for taking the time to share your honest feedback. I’m really sorry that we didn’t deliver the high level of customer experience we hold ourselves to on this occasion. I’ll be reaching out to you directly by email to help resolve this and make things right. Dominic

Rated 5 out of 5 stars

Absolutely amazing show the best

Thanks so much for making an amazing evening, life was .ade so easy by your friendly helpful staff easy asessable parking, wow what a show best ever

20 December 2025
Unprompted review
Yuup logo

Reply from Yuup

Thank you for sharing your feedback, Julie. We're so pleased you enjoyed your experience!

Rated 5 out of 5 stars

What could have been a rather dry talk…

What could have been a rather dry talk and walk was made truly interesting, informative and entertaining by the leader. Clear commentary, well paced. We learned a lot about great Birmingham people from the past. Well done!

20 July 2025
Unprompted review
Yuup logo

Reply from Yuup

Patricia, thanks so much for sharing your experience! Great to hear you enjoyed your tour.

Rated 5 out of 5 stars

Really enjoyed the evening

Really enjoyed the evening and enjoyed creating something I was (quite) pleased with. Sophie led the session very well.

30 July 2025
Unprompted review
Yuup logo

Reply from Yuup

Thanks for your review, Philippa! So pleased to hear you enjoyed your experience.

Rated 5 out of 5 stars

Entertaining historical tour

Excellent, entertaining historical tour with interesting stories from Kevin, who is a wonderful host, and also from some of the other guests with their own memories.

27 July 2025
Unprompted review
Yuup logo

Reply from Yuup

Teresa, sounds like a fantastic experience - thanks for sharing!

Rated 5 out of 5 stars

TV and Film Walking Tour of Bristol - great experience

A thoroughly entertaining and interesting tour. John is an excellent and knowledgeable host and the walk was great value for two hours. Would absolutely recommend.

20 July 2025
Unprompted review
Yuup logo

Reply from Yuup

So pleased to hear you enjoyed John's fantastic new walking tour! Dominic

Rated 5 out of 5 stars

Rude Collage Club was amazing

I had such a laugh and really enjoyed doing something creative and light hearted. Thanks for organising, me and my crew will definitely be back!

17 July 2025
Unprompted review
Yuup logo

Reply from Yuup

Jemima, great to hear you will all be back - that's the best endorsement one of our experience hosts could ask for! Dominic

Rated 5 out of 5 stars

Fascinating

Fascinating - we learned a lot about Underfall Yard, its history and importance. The knowledge and expertise of the volunteers was impressive.

22 June 2025
Unprompted review
Yuup logo

Reply from Yuup

Thanks for sharing your experience, Pauline!

Rated 5 out of 5 stars

Creative Yupp Experiences

Yupp is a fantastic brand and have used it many times for different activities.
Most recently silk painting which was such a lovely creative evening. We were complete beginners but created some beautiful paintings. The host was really helpful and welcoming.

25 June 2025
Unprompted review
Yuup logo

Reply from Yuup

Thanks for your kind words, Vicky. We really appreciate your support of both Yuup and our amazing host community! Dominic

Rated 5 out of 5 stars

A lovely relaxed atmosphere

A lovely relaxed atmosphere. Steven gave great clear instructions that meant we all left with a tote bag we love! Booking via yuup was super easy, will definitely use the site again.

27 July 2025
Unprompted review
Yuup logo

Reply from Yuup

Bethany, thank you so much for your feedback. I'm delighted to hear you enjoyed Steven's tote bag printing experience, and thank you for your kind words about Yuup!

Rated 4 out of 5 stars

Event was good

Event was good, food was excellent, but Lakota's bar was disappointing and had poor choice of beverages. I was driving, and my partner likes a G&T but there was no Gin and no zero % beer available. That meant we left earlier than planned.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Our host was welcoming and friendly

Our host was welcoming and friendly. It was a lovely, relaxing workshop. Great way to spend some mum/ son time.
I would recommend this workshop, and we had our own Teranium to take home, to remember the experience.

5 July 2025
Unprompted review
Yuup logo

Reply from Yuup

Hi Jenny, so pleased you enjoyed the Terrarium workshop with your son! Thanks for sharing your experience. Dominic

Rated 5 out of 5 stars

Green Bristol, urban nature walk

The tour guide (James) was very engaging, and adapted the pace to suit the participants. He had lots of interesting information and gave generously of his time, with the walk over-running to allow discussion.

18 July 2025
Unprompted review
Yuup logo

Reply from Yuup

Thanks for your feedback, so pleased to hear you enjoyed James's Urban Nature Walk experience!

Rated 5 out of 5 stars

Visible Mending: Colourful Sashiko

Mindful, fun afternoon. Enthused to do more and wish I’d known about this course before! Fab teacher, relaxed environment and small class. Highly recommend.

5 July 2025
Unprompted review
Yuup logo

Reply from Yuup

Sounds like a wonderful afternoon! Thanks for sharing your feedback.

Rated 5 out of 5 stars

Multicoloured lino printing experience

I booked onto the multicolour lino printing session with my teenage daughter as a birthday treat for her. Kate was patient and guided us all through the processes from start to finish. We were super chuffed with the linoprints we created and got to take home with us. I would highly recommend Kate and her printing experiences A*****

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Absolulute delight to undertake this…

Absolulute delight to undertake this fantastic experience under the expert guidance of Dave. He's both a skilled cymbalsmith and a very interesting and engaging person. Perfect balance of work being undertaken under own steam with his support

23 April 2025
Unprompted review

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