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Review summary

Created with AI, based on recent reviews

Evaluating 4,617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the excellent printing and materials used. Many appreciate the wide variety of unique items available and the ease of customizing their orders. The delivery service is frequently mentioned as fast and efficient, with many orders arriving earlier than expected. However, some customers have reported issues with orders arriving damaged or with incorrect personalization. A few people also experienced problems with customer service regarding reorders or tracking issues, and some felt the quality of certain items did not meet their expectations.

What people talk about most

Product

Customers had positive experiences with product quality and variety. Many reviewers praised the beautiful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipping and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy, fast, and... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website and app easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You always produce what I create "in my mind"--so I realize that when I need something Unique and Special, it's Zazzle. I tend to do T-shirts, but my personal business card always gets responses --... See more

Rated 5 out of 5 stars

What made my experience great is that when Zazzle did not have the exact doormat I ordered, they were very helpful and quick in helping me to to through the return process. Also they allowed me to do... See more

Rated 5 out of 5 stars

I received my item sooner than expected. Great quality, the printing was perfect. I was very pleased with my order. I’ve gotten many things from Zazzle and never been disappointed.

Rated 5 out of 5 stars

Beautiful cards very impressed. Pretty quick delivery. Great initial price, great variety of products; highly recommend. Peace Sherri Lynn Long Time Gone


Company details

  1. e-Commerce Service
  2. Decoration and Interior Design Store
  3. Online Marketplace
  4. Printed Clothing Store

Written by the company

*ATTENTION* Some orders may take longer than anticipated due to current circumstances. We're working to get all shipments out safely. If you’d like information about your order, please go to https://www.zazzle.com/about/ask and select 'my order' from the dropdown menu.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to Customize Templae

Been using this particular template for a while , it is an Easy to use template and very professional, I tried a darker color this time but I think I will go back to my original white background.

17 March 2026
Unprompted review
Rated 3 out of 5 stars

Zazzle Is Solid—But Success Needs Marketing Power

Well, I think this is a great marketplace for POD's , although I have not got traction, but I think I am not good at digital marketing at all. I need a team but unable to manage it due to financial restraints.

14 April 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hello Muhammad,

We are so sorry to hear about your experiences with our marketplace. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right and get this resolved for you promptly.

Unfortunately we were unable to locate your account based on the details provided, but there's no need to worry - we'll get to the bottom of this.

Please contact our social media team for SEO tips. We can be reached at social@zazzle.com.

We look forward to assisting you further

Thank you,

Jordan

Rated 1 out of 5 stars

Untrustworthy impersonal service

Update....
The cards arrived today, 6 days late, but we had yesterday got a local printer to make the cards the same day. He was a third of the price.
Had we been able to speak to someone yesterday who could have told us they would arrive today, we would have hung on. We would still have been disappointed that they hadn't arrived in the quoted timescale, but it would have saved us stress and additional wasted cost.
I still would not use this firm ever again.
ISSUE
Untrustworthy impersonal service or lack of service. Bereavement thank you cards due on 9th April not received. Unable to contact company. AI bot says will get human to contact us but nothing happened. We paid over £143.00 for cards,and thought we could trust the good reviews. Maybe they are written by AI too?

14 April 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hi Ian,

We’re very sorry for the frustration and disappointment this caused, especially given the importance of your order.

We can confirm a full refund has already been processed for your order. While we always aim to meet our estimated delivery timeframes, occasional delays can occur in transit and are outside of our direct control. We understand this does not lessen the impact this had on your plans.

Kind regards,
Zazzle Team

Rated 1 out of 5 stars

DO NOT ORDER IF YOU HAVE SOMETHING IMPORTANT

If you’ve got an important event with a set date - DO NOT ORDER FROM THEM.

For a company that specialises in prints for important life events / moments, there really is no importance placed on getting your order delivered to you on time - I could see that my order was due to be delivered the next day but was still ‘being made’ so I checked in not once but THREE times and each time I was told it was expedited. 3 days late and still nothing, I cancelled my order.

I had ordered with plenty of time but still left scrambling and stressed - awful experience and so so disappointed.

13 April 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hi Caitlin,

We’re sorry to hear about your experience and the stress this caused around an important event.

We understand how frustrating it is when timing does not go as expected, especially when you placed your order in good time. While we always aim to meet estimated delivery dates, occasional delays can occur during production or transit.

We appreciate you taking the time to share your feedback.

Kind regards,
Zazzle Team

Rated 5 out of 5 stars

Great T's

I ordered a G Shock T shirt from Zazzle which was very easy to individualise including colour and size. From order to delivery was only two days. An excellent service. Recommended.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Able to create my own card

Able to create my own card by downloading photos and choosing colors and texts
VERY fast delivery
So sorry postage is a good part of the cost. (Yet Amazon gets to deliver for free)
Maybe I will create all of cards needed for the year and have them shipped in one delivery.
I have been using Zazzle for many years

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Zazzle!

Thank you Zazzle!
I absolutely love the Arabian Nights Travel Mug it is gorgeous, item came as described and the artwork is awesome. What a great product and fun to use because it is so gorgeous!

6 April 2026
Unprompted review
Rated 4 out of 5 stars

Bridal shower sign

Package was delivered and left out in the rain. Box was soaked and poster was warped

8 April 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hi Jodi,

I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

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