Zazzle UK Reviews 

Ordered small business cards, they arrived with damaged corners and very cheap looking. This was my first order with them and I am very disappointed .

Fast, efficient, no time wasted. Adrian was absolutely fantastic. He was thorough and solved my inquiry within moments across multiple domains. Please give that agent a raise!
I always love Zazzle products and their customer service is the best.

This was my 2nd order from Zazzle - a bespoke card for my grandson. Ordered on 28th September and advised delivery date 6th October. However the card arrived on the 30th September. My choice was a folded card, with my own design and own wording and the card was a linen finish. It is absolutely beautiful. I could not be more please.

My parcel did not arrive. I notified Zalle and they responed immediately with a solution to replace and upgraded the deliver due to the delays caused by the original package not being delivered. Shauna in the customer care team was amazing

I've always been very happy with products from Zazzle, and I love the way that you can design your own items like address labels. Not the cheapest by any means, but unique products.

Order some golf balls for a friend's birthday. The only shipping option was £13 but went ahead with the order. Over a month later, the delivery was lost in transit twice and Zazzle the only option I've been provided is store credit. Not impressed.

Sadly even after trying to contact Zazzle on numerous occasions I still have not received my business cards , neither have they corresponded with me . It’s very disappointing.

The price is too high compared to the quality. I ordered a mug, business cards, and a shirt. The mug print is wonky and blurred/smudged. One side of the cards is not high quality (blurry) and one of the graphics on the shirt printed absolutely poorly. Shipping is also insanely priced.

Excellent service!
I used Zazzle for my wedding menus. I had to make a second order rather close to my wedding date. My order unfortunately got stuck with FEDEX, no fault of Zazzle and actually a fault of my own with the address going down incorrect. I contacted Zazzle and they re sent out my last order free of charge. The customer service has been outstanding. I highly recommend Zazzle.

Placed an order over 2 weeks ago, should have arrived last week. Shipping status has said In Transit for a week and the support bot can’t help - and doesn’t seem to be able to transfer me to a human. Requested a refund and no surprise, no response. Customer service is non existent. Don’t waste your money.

Great service
I ordered my wedding invitations, and I later realised a typo! I was able to easily cancel that order, re-do them, and they were sent out no hassle.
Delivery fairly quick within a week, refund issued quickly with no problem.
Excellent quality really beautiful invites, thank you so much! Will definitely use again

The company took the money for an order on the 12th August 2026, 4 days later gave us a false shipping number when we clicked on the link Royal mail said they were expecting it but have not received it. We are now on the 20th Aug. This is the status directly from Royal Mail tracking service.
"The sender has advised they have despatched your item to Royal Mail.
More information will be available once we have received your item and scanned it into our network."
The only way to contact them is by chat on the website and after more than hour the chat bot kept saying it would transfer me to a human and still hasn't to cancel the order. I started the chat at 9.13 the time is now 10.23 still not got through to a human to cancel the order and get a refund. This company is the worst company i have ever delt with. Lies and no customer service

While offering a delivery date that fitted in with my wife’s birthday the banner still hadn’t arrived the day before

I contacted their help line and it was clear that something had gone wrong and it wouldn’t arrive in time.

The only good thing is I got a full refund

Don't bother with this site i ordered some rapping paper .I was promised it would be delivered by August 4 im still waiting for it no one has replied to me.

I ordered three design badges on 31 July, and they were meant to be delivered yesterday, 11 August. When I chased the order today, I was told that the package had been lost in transit and that a replacement would arrive by 24 August.
That means it will take nearly a month just to receive three badges. This is very poor handling of the order. The Royal Mail tracking also showed that the item had not even been dispatched by the seller.
Overall, this has not been handled responsibly. Let’s see if I actually receive the replacement by 24 August.

First time ordering from ZAZZLE and won’t order from them again, ordered seating plans for a wedding, the design was beautiful and exactly as described, so nothing against the person who created them, my issue is with ZAZZLE charging me close to £6 for DPD delivery then sending it with Royal Mail! Total scammy way to try get extra money… Also to add there was no email or update to say it had been dispatched or that it had arrived, will avoid this company from now on.

Absolutely having a laugh with what I received today despite paying extra for worry free printing .. just to add nothing written in text was incorrect BUT the quality IS disgusting every card looks dirty not printed fully or worn... literally received five minutes ago & I can't believe an actual person with a brain would send those out to a paying customer - feel ripped off. Will not be using these because they are cheap & nasty & look nothing at all like the professional image not are they "high quality" they are shockingly bad. PayPal has the usual "sort it with Zazzle" approach until next year ...then they'll help ..and Zazzle has a loose pls don't report us to PayPal let's sort it out between us message with a number on it ...so I rang it & it simply rings out and cuts off after five or so rings ..have emailed given my experience this far I don't have high expectations - these cards were for attending an important event. . well done guys epic fail my fault for trusting the internet. Can & will upload photos if it lets me.
Order is shocking.

This used to be a great company to order gift wrap and cards from - speedy service and excellent quality. Sadly this no longer feels the case. Quality is now very poor (washed-out printing and torn, crumpled rolls) and late delivery without any explanation or apology. I won't be using them in future and would not recommend to anyone unless they can guarantee a level of basic service.

Ordered some custom printed napkins for a particular event, well in advance and paying premium expedited shipping. Never arrived and the event has been and gone so they have no use or value if they did ever do arrive. Refund requested, but I'm not hopeful.

Update: Whilst I'll probably never use Zazzle again, they let me down badly over delivery for custom napkins for a specific event which were ordered and paid for premium delivery well in advance and finally arrived well after the event.

Nevertheless, customer services were responsive and refunded my purchase as I'd requested.

I rarely leave reviews but I came away genuinely disappointed with the customer service I received.

I contacted Zazzle because I had only recently come across a tie by chance that I really loved and thought would have been perfect for my wedding on 6th August. I already have a tie for the day, but this one stood out as something I would have preferred if it were possible to get it in time. The website showed the earliest delivery as 5th August, so I wasn't complaining about that. My enquiry was simply whether there was any possibility of expediting production or shipping if I was willing to pay the additional cost.

As someone who works in distribution myself, I understand that not every request can be accommodated. If the answer had been "I'm sorry, I've checked with production and unfortunately it's not possible," I would have accepted that without issue.

Instead, the conversation consisted almost entirely of repeating the estimated delivery date that I could already see on the website. There was no indication that my request had been considered, no offer to check with another team, and no attempt to escalate what was clearly an unusual circumstance. When I explained why I was asking and that I was happy to pay extra, the response was simply that there was no facility to pay for faster shipping. My actual question about whether production could be prioritised was never addressed.

The final response I received was simply, "Sorry for the frustration."

The product itself may be excellent, but the customer service left me feeling like I was talking to a script rather than someone trying to help. Sometimes customers don't expect miracles, they just want to feel that their request has genuinely been considered.

Unfortunately, this experience left me feeling that customer service was focused on closing the conversation rather than resolving it.