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Review summary

Created with AI, based on recent reviews

Evaluating 4,617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the excellent printing and materials used. Many appreciate the wide variety of unique items available and the ease of customizing their orders. The delivery service is frequently mentioned as fast and efficient, with many orders arriving earlier than expected. However, some customers have reported issues with orders arriving damaged or with incorrect personalization. A few people also experienced problems with customer service regarding reorders or tracking issues, and some felt the quality of certain items did not meet their expectations.

What people talk about most

Product

Customers had positive experiences with product quality and variety. Many reviewers praised the beautiful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipping and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy, fast, and... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website and app easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You always produce what I create "in my mind"--so I realize that when I need something Unique and Special, it's Zazzle. I tend to do T-shirts, but my personal business card always gets responses --... See more

Rated 5 out of 5 stars

What made my experience great is that when Zazzle did not have the exact doormat I ordered, they were very helpful and quick in helping me to to through the return process. Also they allowed me to do... See more

Rated 5 out of 5 stars

I received my item sooner than expected. Great quality, the printing was perfect. I was very pleased with my order. I’ve gotten many things from Zazzle and never been disappointed.

Rated 5 out of 5 stars

Beautiful cards very impressed. Pretty quick delivery. Great initial price, great variety of products; highly recommend. Peace Sherri Lynn Long Time Gone


Company details

  1. e-Commerce Service
  2. Decoration and Interior Design Store
  3. Online Marketplace
  4. Printed Clothing Store

Written by the company

*ATTENTION* Some orders may take longer than anticipated due to current circumstances. We're working to get all shipments out safely. If you’d like information about your order, please go to https://www.zazzle.com/about/ask and select 'my order' from the dropdown menu.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding Customer Service

Thighs is my fifth consecutive year purchasing annual birthday cards from Zazzle. Despite my paid tracking service stating that my order had been delivered, I did not receive it. I contacted customer service and they gave me suggestions to find my package. When it still didn’t show, a customer service representative authorized a replacement with expedited shipping. Hopefully this replacement is delivered correctly!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The product was great

The product was great, just as advertised. The packaging could be improved. The business card jox was very flimsy. The box was pushed open during shipping, so all the cards were loose when the package was opened. But I love the product

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick, easy, stress free. Literally perfect for my fellow brides!

Zazzles customisation abilities are incredibly helpful for making cards that worked for me! The process was easy and fast, and the delivery time was pretty quick as well! I had no issues at any point, which was fantastic, as I'm bride stressed enough!! Lol
I will definitely be using zazzle again for my upcoming wedding invites, and probably anything else I'll need cards for :)

29 March 2026
Unprompted review
Rated 5 out of 5 stars

The design was so cute

The design was so cute. I did get compliments from loads of people on the invite, and they had everything I was looking for; thank you notes, invites, adhesive stickers business cards.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

My item originally arrived damaged

My item originally arrived damaged. I contacted customer service. The process was quick and easy. They quickly replaced the item and it has arrived. It turned out beautiful and the whole experience was above my expectations!

19 March 2026
Unprompted review
Rated 1 out of 5 stars

I’ve ordered from this website twice-terrible both times

I’ve ordered from this website twice, and both experiences were extremely disappointing.

The first time, my order arrived well past the promised delivery date. By the time it finally showed up, the occasion I needed it for had already passed—making it completely useless. It was a huge waste of time and very frustrating.

The second time, I hesitated to order again because of my prior experience, but decided to give them another chance. Unfortunately, it was even worse. My item arrived with incorrect personalization, so again, I couldn’t use it. Instead of issuing a refund for a clearly unusable product, they offered me store credit—which is unacceptable.

This is terrible customer service. Based on my experience, I would strongly recommend staying away from this company. You risk not receiving your order on time—and not even getting what you actually ordered.

6 April 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hello Gitty,

We are sorry you had this experience with us. I can see that we are currently in contact with you regarding this and we hope to have this resolved soon!

Thanks,

Adam

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