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Review summary

Created with AI, based on recent reviews

Evaluating 4,617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the excellent printing and materials used. Many appreciate the wide variety of unique items available and the ease of customizing their orders. The delivery service is frequently mentioned as fast and efficient, with many orders arriving earlier than expected. However, some customers have reported issues with orders arriving damaged or with incorrect personalization. A few people also experienced problems with customer service regarding reorders or tracking issues, and some felt the quality of certain items did not meet their expectations.

What people talk about most

Product

Customers had positive experiences with product quality and variety. Many reviewers praised the beautiful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipping and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy, fast, and... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website and app easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You always produce what I create "in my mind"--so I realize that when I need something Unique and Special, it's Zazzle. I tend to do T-shirts, but my personal business card always gets responses --... See more

Rated 5 out of 5 stars

What made my experience great is that when Zazzle did not have the exact doormat I ordered, they were very helpful and quick in helping me to to through the return process. Also they allowed me to do... See more

Rated 5 out of 5 stars

I received my item sooner than expected. Great quality, the printing was perfect. I was very pleased with my order. I’ve gotten many things from Zazzle and never been disappointed.

Rated 5 out of 5 stars

Beautiful cards very impressed. Pretty quick delivery. Great initial price, great variety of products; highly recommend. Peace Sherri Lynn Long Time Gone


Company details

  1. e-Commerce Service
  2. Decoration and Interior Design Store
  3. Online Marketplace
  4. Printed Clothing Store

Written by the company

*ATTENTION* Some orders may take longer than anticipated due to current circumstances. We're working to get all shipments out safely. If you’d like information about your order, please go to https://www.zazzle.com/about/ask and select 'my order' from the dropdown menu.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A fantastic Company

From navigating website to being able to speak with customer service and get a reply to the product itself! A fantastic experience. I love this company.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company

If I could give this company zero stars I would. Avoid it at all costs unless you order your item months before you need it. I paid for expedited shipping. It is now 8 days since I placed my order (4 days after it was shipped) and still have not received my item. I will NEVER order from Zazzle again.

18 April 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hi Joanne,

We’re sorry to hear about the delay with your order, especially after selecting expedited shipping, we understand how frustrating that must be.

Please reach out to us at support@zazzle.com or via chat so we can look into this for you and assist further.

Kind regards,
Zazzle Team

Rated 1 out of 5 stars

Order elsewhere

I ordered 4 cards for my grandchildren’s baptism, first communion and graduations. Received email that they were shipped. After not receiving cards, I went back to track shipment to find out my order was canceled with no reason listed! They never contacted me. Still awaiting refund. DO NOT RECOMMEND

17 April 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hi Louise,

We’re sorry for any confusion regarding your order.

Our records show the order was cancelled shortly after it was placed, and our team has reached out to you with more information. We’re currently awaiting your response.

If you need any further assistance, please feel free to contact us at support@zazzle.com or via chat.

Kind regards,
Zazzle Team

Rated 5 out of 5 stars

Love shopping on Zazzle

Love shopping on Zazzle! I always find unique cards etc that I can't find at stores. I order customer return address labels through them as well and love their choices. Always have quick shipping and I feel this is a high quality site. Highly recommend!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Support I've received phenomenal

Support I've received phenomenal. Craig from support was incredibly helpful, resolved all my unique issues with patience and great knowledge. Even when I asked really detailed questions. Incredibly helpful.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect thank you cards

The cards were easy to customize and I received them very quickly. I love the huge variety available to pick from for almost any purpose or occasion you could possibly think of!

8 April 2026
Unprompted review
Rated 3 out of 5 stars

i like how fast i got my business card…

i like how fast i got my business card order because i needed them asap and i thought they would arrive the day before my event but they actually arrived 4 or 5 days before my event. i did not pay extra for expediated shipping. The use of the website was seamless, i was able to filter out a lot of their designs to find what i was looking for, the only thing that i did not like, when l was looking for foil cards or shining glittery cards the cards that i saw were not actually shimmering, glittery or foiled and i did not know they were not true foil or shimmering business cards until i clicked on it to start designing the cards so i finally gave up looking for true foil or shimmering or glittery business cards and just picked something that was basic. I would use them again.

7 April 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hello Sharon,

At this time, we do not offer glitter or foil printing on our standard products, which includes business cards. I apologize for any inconvenience or disappointment this may cause.

All of our foil products have a "real foil" banner underneath the product title: https://www.zazzle.com/real+foil

Any other products on the website with glitter or gold foil designs are images uploaded by Creators, and are simulated in the artwork. While an item may have a faux glimmer or foil effect through the use of an image, the item will not be metallic or have any texture as these elements are not be used in the making of our standard products.

We do hope this makes sense, but should you have any further queries please contact our social media team for assistance and we'll be happy to assist. We can be reached at social@zazzle.com.

We look forward to assisting you further

Thank you,

Jordan

Rated 5 out of 5 stars

Great product and service

Great product! I purchased this as a gift for my real estate client and was very pleased. I opted for expedited shipping, and it arrived on time. I would definitely buy this product again and order from Zazzle in the future.

15 April 2026
Unprompted review
Rated 3 out of 5 stars

The lettering on the cards came out to…

The lettering on the cards came out to small. Could barely see the name and number

12 April 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hi Clarissa,

I'm really sorry to hear about the issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

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