Williams Sonoma Reviews 

BUYER BEWARE - I bought a patio heater from them that i thought was high quality. What I got is poorly engineered Chinese junk that sells locally for $300 and they charged me about $900 for. Before I ordered tried looking up who made the the heater for them but could not find it on the web. I ordered it because I stupidly believed for that price there was no way I was getting ripped off for poor quality Chinese stuff that sells for 1/3 of the price anywhere else. I figured I was not going to get ripped off and would return the thing even if I had to pay for shipping. Turns out of course that it is not returnable even though none of the products they list as returnable include this item (because they realize that most people will realize they are being ripped off). I am going to file a case with the BBB because it just doesn’t seem fair to not be able to return an item that you will pay return shipping on.

Wanted to buy a $70 apron for my partner. Got to checkout and apparently shipping is $44.95.. for an apron? Thought it must have been a glitch so I contact them and they are just super unhelpful and say "sorry you don't agree with our shipping".. Also, they state "free shipping" orders over $150. So I see what else I can buy and go to checkout with $180 in cart and it says shipping is now $84.95. So dumb considering I can send a 500g satchel anywhere in australia for under $10.. Won't be buying the apron I guess lol.

I am writing to express my extreme frustration and disappointment regarding the handling of my recent order cancellation. On January 1st, I placed a significant order with your company, only to be met with endless delays and misinformation when inquiring about the delivery timeline.

After being informed on January 2nd that the items were not visible for shipping and would take 6-8 weeks for delivery, I promptly requested to cancel the order. I made it explicitly clear that this delay was not acceptable and that the website had falsely advertised the items as in stock and ready to ship.

I was assured by your customer service representative that my order was successfully cancelled and left the conversation believing that the issue had been resolved. However, to my dismay, on January 22nd, I discovered that my order had not been cancelled as promised.

This level of incompetence and disregard for customer requests is simply unacceptable. I expect a full explanation for this oversight and a prompt resolution to this matter. As a loyal customer, I am incredibly disappointed in the lack of professionalism and efficiency demonstrated by your company.

Upon contacting your customer service department to rectify the situation, I was shocked to be met with a dismissive and rude attitude from a representative named Lexi. Not only was she unhelpful, but she also had the audacity to question my right to cancel the order the next day after it was placed. Her words were, ‘’who are you to tell me if you can cancel the order!”

Pardon?!! A customer within my rights to cancel the order within 24 hours.

To make matters worse, I later discovered that your company had fraudulently claimed that the charge was legitimate and that everything was in order. This level of deceit and dishonesty is completely unacceptable.

I have recorded the conversation with Lexi, and I am appalled by her disrespectful and ignorant attitude towards me. It is evident that your company lacks integrity and professionalism in handling customer concerns.

I demand an immediate resolution to this matter and a full refund for the unauthorized charge. If this issue is not addressed promptly, I will not hesitate to escalate this complaint to the relevant authorities.

I expect better from a reputable company like yours and hope that you will take the necessary steps to rectify this situation.

Sincerely,

Have been a loyal WS customer for many years, earning key rewards the entire time. We placed a large corporate order for our clients. Williams Sonoma would not honor the key rewards for this order. We own both the trade company who made the purchase, and also the receiving company who received the order. All account numbers, phone numbers, addresses were given at the time of the purchase. They would not give rewards for either one even though we have ownership on both sides of the purchase. Very unethical to give rewards on small purchases and then withhold them when it becomes expensive to Williams Sonoma.

I recently purchased a cutting board on December 29th online. I paid for the cutting board with MasterCard and it eventually got delivered December 14th. December 15th I Got a notification in the mail that they're on sale for approximately 25% off so I would have saved $30. The stores response was well we can't do anything you've already received it. They said if I hadn't received it yet they could do something. There was no price protection there was no options. I bought other stuff from them. I told the agent that if they were not prepared to compensate me for the difference by less than 24 hours then I would like to be taken off their email mailing list and that it would be the last purchase I ever made from them. I was totally calm and cool when I said it and nothing but respectful. The representative said she understood how I felt but that I shouldn't take it out on her. I pointed out that I was being nothing but respectful I had not raised my voice I had not said anything inappropriate. Maybe this is their solution to helping clients instead of being responsible. Ironic when you consider they do price matching and everything but they won't price match themselves. I can assure you it is the last purchase I ever make from them and I can also assure you I will be sharing my review with as many other sites as possible. This is just based on principle it's only $30. I was going to contact them anyways because their delivery time seemed a little bit excessive to me over 2 weeks. The agent said well too bad it wasn't another day cuz then you could have maybe had something done. Buyer beware

I am very satisfied with my appliances from William Sonoma’s’ website, thank you for that and all the accessories I was able to order.Very happy with them and the recipes available thanks again
Jennifer Allan

We just bought the Stanly Tucci Green Pans in December 2024. Every single one of the pans has chipped and scratched. We followed instructions and are very careful. They did not disclose the return policy on our order and they basically don't allow returns on these pans. The customer service rep just gave me the run around and said that Williams-Sonoma will not refund our money. He even asked me what type of phone I have and said the pictures I sent were not clear. The pictures were fine!!! He just kept talking in circles and kept me on the phone for half an hour with no resolution other than to contact the manufacturer. We are out over $800.00 and will probably not get our money back or will have to pay to ship them to the manufacturer. I really wish I had looked this company up on Trust Pilot before I made my purchase. 89% of their reviews are one star. I am guessing this company just doesn't care and will probably be filing bankruptcy soon. Very Frustrating!!!!!!

The Wm Sonoma store on Post Street in SF refuses to stand behind their product. My large hold everything glass dishes with white lock down tabs broke immediately. I did not complain because my small dishes were fine. About 14 months later when all 8 tabs broke off (lids were 100% hand washed & never microwaved) I requested lid replacements. The manage Michelle Kurylo's resolution was to sell me another set. Apparently Wm Sonoma quality is meant for short term. I suggest Sur la Table. They stand behind their quality

On September 13, 2024, I ordered the Stainless-Steel Ultimate Measuring Cups & Spoons. It was a set of 14 for $93. I have received several emails over the last few months notifying me that there is an "unforeseen delay in the shipment of your order." My new estimated delivery date is now February 14-17, 2025. In the year of our lord 2024, there is TRULY no reason for it to take FIVE MONTHS to receive a set of measuring spoons.

On Williams Sonoma's careers website, it says the following: "Our goal is to get the right product to the right place at the right time. The customer is at the center of everything we do. We don't stop with just delivering the products; customer satisfaction is our ultimate goal. The Supply Chain organization is the backbone of our company."

1) If the customer is at the center of everything you do, why do your supply chain issues continue to disrupt the customer experience to the point that a customer feels compelled to write a negative TrustPilot review?
2) If customer satisfaction is your ultimate goal, why is there only one available method of communication for customer service? Your website says "LET'S CHAT: Our friendly representatives are available to help you when you need it most." and yet there is no chat functionality or customer service email. Most customers ordering online do not want to call a phone number.
3) As Williams Sonoma's revenue continues to decline, it's not hard to see why. As a formerly loyal customer, I'm sad to have to take my business elsewhere. And yet, I don't want to have to wait 150 days for any of my other purchases to be delivered.

Ordered a soup pot in early November for a Christmas present. Yes - just a soup pot! Thought two months would be enough lead time. Still haven't received it as of end of December and now they say it will be end of January! WS has no handle on their inventory stock nor clear line of sight with the manufacturer. In addition, they printed a shipping label but never handed the box (if there ever was one) off to the shipper. Terrible experience. However, based on reading some of the other reviews, I will be lucky to receive it at all.

Placed order and when delivered the product does not match the picture on the web. They wanted me to pay to have it shipped back and would give me credit, but I would have to pay shipping again when I redeem the credit. OMG never, never order from this company. It is too bad you cannot give a lower rating

Unless you want your holidays stuff to arrive after the holidays - perhaps you should order in August because this company has zero control over it's suppliers. Even after you cancel an order, they ship it and want you to pay for it. The suppliers they use are using 1980 dysfunctional inventory management systems that are not to be trusted. If you order anything from them, you cannot trust it is in stock, even the promised delivery dates are unreliable. I ordered a Christmas Wreath on 12/2 ( I send one every year from WS), got a confirmation it would arrive on 12/11. It was for a customer. On 12/12 - this year, they tell me the CHRISTMAS wreath will arrive the day after Christmas!!! I called, got transferred to a Supervisor and after 40 minutes on the phone she cancelled the order. Then on 12/21 or 12/22 they decided they do have it in stock and shipped it to my customer. After I already bought from another company. THEY ACTUALLY WANTED ME TO CALL MY CUSTOMER AND ASK THEM TO RETURN THE WREATH!!! They gave me a discount but still charged my WS account $70 for THEIR ERROR. Because I refused to ask my customer to return the wreath. What kind of lifestyle brand company does that? They have recordings of all calls. They know the Super authorized the cancellation. This is mostly on their supplier who can't keep count, thought a Christmas tree wreath arriving after Christmas was ok, then found a way to ship a cancelled order to arrive a few days before Christmas?????? I will not be buying anything from them. Sur La Table, and Crate & Barrel will do just fine. I feel valued there.

My husband has started a collection of Wüsthof knives for me. He typically purchases at a competitor who has provided great customer service over the years. He purchased my Christmas gifts several months in advance, as he always does due to our business's fall travel schedule. He purchased from Williams-Sonoma because he was in the area of one of their stores. He mistakenly purchased a knife I already have. I opened his gifts this morning. We decided to go right away to exchange the knife. I already had the one picked out that I wanted. They refused to do the exchange because we were past the exchange window. We had the original receipt, the item in its original, unopened packaging, and I wanted to exchange for a more expensive item. For a high-end store, this is extremely poor service. As owners of a retail business, we always provide the highest level of service and work with our customers to exceed their expectations, even if it means flexing our policy. Customer service has obviously been lost or overlooked at Williams-Sonoma. We will spend our money elsewhere and share our poor experience with our friends and fellow business owners.

The night before Christmas and all through the house, we were all stirring because WS told us the delivery would arrive in time.
Placed. Order onDec 6, promosed delivery on Dec 17,,promised delivery absolutely on Dec 23 as it is on the way. Learned Dec 24 that it never left warehouse, and I might get a credit.Or not.
Pitiful service. I was never informed that this was not in stock.
This is ridiculous.
And disappointed my family who did not receive a gift for Christmas.

Literally the worst customer service, I actually paid for next day shipping and unbelievable how long it took. So first I paid FOURTY DOLLARS for next day shipping, I placed my order on December 18, keep in mind I needed this for Christmas, It sent no delivery information and arrived JANUARY 10. Seriously I mean it when I say please save your money and either don’t shop here or just go in store.

I tried ordering a product to store and they tried to charge me $15 shipping
Like what company charges shipping to their own store.
Called costumer service and they stood their ground. So I canceled my order

Ordered click and collect on Sunday wasn’t able to collect till Friday. One of my items was missing fortunately I not them noticed before leaving the shop. Was told it was out of stock so why had I not been informed and why had I been charged. No apologies given and was told a refund would be done eventually as it had to go through head office. I suggested I picked something to the value. Was told no as this would put stock out. Eventually given an item 2 dollars more only because I made a fuss and made to sound like I was given the earth. Dreadful customer service. I am from the uk and wouldn’t be treated like that there.

I had ordered a gift basket as a holiday gift for my main client (I freelance), to be delivered by 12/17. Upon seeing the item had not even shipped on that date, I was told by customer service they'd need to research the status and would get back to me within 24 hours. No call/email back, so upon follow up on 12/19, I was informed the item is out of stock and to compensate for troubles I'd receive a 10% discount off my next purchase. It's too late to send a holiday appreciate gift, as my client leaves town today. The worst part was asking to speak with someone from "leadership" and being told leadership doesn't speak to customers. Really? Done with Williams-Sonoma/Pottery Barn.

I have been a loyal Williams Sonoma customer for years, but I’ve become increasingly disappointed with their service and product quality over the past year. It feels as though their declining customer service and inconsistent quality are signs of a growing disinterest in truly catering to their customers.

On multiple occasions, I’ve received food items that were spoiled or improperly packed. Most distressingly, my Christmas dinner is now ruined because I received thawed, spoiled lobster. When I contacted customer service for a resolution, I was shocked to find that they would not allow me to exchange it for a suitable alternative that could arrive in time for the holidays. Instead, I was told to wait 3-5 days for a credit on my Williams Sonoma card, but by then, the deadline for receiving food orders before the holidays had passed.

Additionally, their website is plagued by technical glitches, making the shopping experience frustrating and cumbersome. Overall, Williams Sonoma seems to be losing touch with what customers expect and deserve. Given these ongoing issues, I will likely close my account in the coming months and seek out alternatives that prioritize customer satisfaction.

I ordered stools from Weat Elm and then on the confirmation it said delivery would be 5 months from now! I called to cancel the order and was told they were “starting the cancellation request” and I’d hear back. No one got back to me so I called two more times over the next month and was told the same thing. I finally disputed the charge with my credit card and that got their attention. They now refunded me some of the cost but are $188 short. They are saying that’s thr “shipping and handling fee” for something I never received. Outrageously bad customer service. I would not order from this company ever again!