Williams Sonoma Reviews 

We bought outdoor furniture 2 years ago. The chaise loungers were $2,800 each. The style is called Larnaca. They are literally falling apart. The weave snaps and begins to unravel. William Sonoma refused to do anything for us. Pretty shocked, I thought they were a reputable company. Steer clear! Don't waste your money!

In Nov 2023 (it’s now Dec 2024) I ordered a set of pots. I never received them despite me calling them multiple times and being told they would ship. They kept claiming supply chain issues The pots never shipped. Today I called them. They said they have stock so I said great please ship it to me today. They said no, there is a technical problem and it’s not possible. They said I had to reorder and we’re rude about it. AFTER 12 months of runaround. No way. Zero stars. Never again.

On Black Friday I purchased an Air Fryer that was on sale for $79. Regular price $139. Was expecting delivery on 12/12. On 12/5 I check on order status and notice that the product is now showing as backordered with a new delivery date of 12/18. No email from Williams Sonoma. Today (12/6) I get an email telling me that I won’t get the product before the holidays, and they “generously” are offering me an alternative product. That alternative air fryer has a regular price of $99 on their site, so while I bought a $139 product for $79, they are now willing to give me a $99 product for that price. How nice. But it gets worse. Amazon is selling that same alternative air fryer for $69. Take my money, Bezos! And Williams Sonoma… first order, and also the last one ever. Should have checked Trust Pilot before placing my order, I guess…

Too snooty and rude - Princeton Market-fair They assume and profile customers as they walk-in and do not want to help based on their assumption of your buying power. Or is it better to not expect customer service these days !!??

I ordered holiday baking and decorating food items. The box was delivered to my house torn open on one side. The items were strewn all over, clearly not packed correctly(put in a huge box and not secure.) I had ordered a jar of cocoa powder that somehow was unscrewed, and ended up going all over everything in the box( a complete mess) besides some of the cookie mix was all out of the box. I called to complain about the poor packing job, and asked for a refund on the cocoa powder and one of the boxes of cookie mix that had come out of the box. I was on the phone for an unexcusable amount of time, where customer service asked for me to send photos of the box and the contents. I had to wait for 20 min until she finally received the photos, only to be told I had to pack up and return the empty cocoa powder container and the one cookie dough mix and the box it came in, if I wanted a refund. You just cant make this up. I have been a loyal customer for decades and being treated this way is a disgrace. This is not the way to keep loyal customers WS.

Ordered 8/28 arrived 11/13 and order wrong! Talked to customer service and to return I have to pay to ship it! Will NEVER buy from them again! Asked to speak to supervisor and never did as we were playing passive aggressive!

Ordered a few items about a month ago. One of the items was not what I ordered.

Since then I've spent over 4 hours on the phone with their customer service and have been promised multiple times the replacement will be sent.

I've sent back the incorrect item several weeks ago. Have not received any of the emails I was promised or the item. Called customer service again and they have no clue what's happening or where my order is.

0/10 customer experience. Avoid W&S at all costs. Literally everything they sell can be gotten cheaper elsewhere and they will actually send you the items you ordered.

Used Williams and Sonoma for my wedding registry it is a disaster. They do not let you know when someone buys you something and then they shipped gifts to the wrong place and after many calls with customer service they can’t even figure out how that happened but told us there is nothing they can do even though it was likely there computer system that glitched so now I have to lie to some of my guests and tell them I got the gifts when really they have been lost

Dear Laura J. Alber,
I am hopeful that one of these email addresses actually gets to you and if not that someone actually makes certain this message gets forwarded directly to you.  
My name is Wayne Goldberg and we have a couple things in common.  First, Although I retired a number of years ago, I was also a CEO of a large publicly traded Company, so I completely understand the demands on your time.  We have also both appeared on Mad Money with Cramer.
The reason I am intruding on your time is to let you know that you have a couple real winners on your team at Williams-sonoma, North Park in Dallas.
Last week, I was in the NorthPark location and for the second time, I had the pleasure of being helped by David.  He is extremely pleasant, helpful and service focused.
As Paul Harvey used to say; "and now the rest of the story"
After purchasing a $4,000 Jura coffee maker, I got home only to learn that a very small, but important part was missing.  I first called Jura support and after being on the phone with service for an hour walking through all of the packaging and doing a video call, the gentleman on the phone determined that the Filter casing tube (cover) was indeed missing.  He advised me that he had located the part and was ordering one to be sent to me.  I told him I had specifically purchased the machine because I had guests coming for the weekend and I promised to have their favorite coffee, so unless he could get the part sent to me overnight, I was just going to return the machine and order it on Amazon, because I could get it the next day.  
Before taking the time to repackage the machine and return it, I decided to call the store.  This is where Perry P. Tobin (spelling?) went to work and saved, not only a sale, but a customer; because to say the least I was extremely frustrated.  
Again, I had already decided that if I had to go back to the store or return the coffee maker, I was just going to completely return it and buy it elsewhere and I would likely no longer shop at William-sonoma.  Yet, Perry saved the day by telling me she had several other units and not only would she be happy to take one of the caps out of one of the other units, she would personally have it delivered to me and leave it with the concierge in the building where I live.  I went to dinner and sure enough when I returned from dinner Thursday evening, the concierge had the items that Perry had personally delivered, as promised.  
Perry has a hospitality heart and went out of her way to solve the issue without putting the burden on the customer.  
From one CEO to another, I want you to know that Perry is a problem solver, a great ambassador for your brands and she not only saved this sale, she understands the "Life Time" value of a customer.
Please thank David and it is my hope that you use this opportunity to properly recognize Perry for going above and beyond and making a significant difference.  
You can also feel free to use this message as training or in any way of your choosing.  I will also  be happy to post it publicly.
Yours in Hospitality, 
Wayne Goldberg
Former President and CEO
La Quinta Corporation
La Quinta Inns and Suites
LQ Management, LLC.

I ordered WS's electric pepper grinder thinking it would be a better bet than other brands. It's completely non-functiona. for many reasons and NOT RETURNABLE! Why this should be I can't imagine-- except that (As many others have noted), it's extremely tricky to take apart for the first charging (necessary to remove the pull tab) and to put back together. Once I'd found other recipients' (NOT WS's, package and so-called manual contain nothing but hype and "don't put in dishwasher") instructions an tips and gotten my mill working I found that the supposed grind adjustment produces the same combination of dust and big chunks of pepper no matter how it's adjusted, also as many others noted.

I just wish I'd found this site before I had anything to do with Williams Sonoma!

Purchased two sets of kitchen towels. After washing, three of eight are unraveling around the edges. $58 for junk. I have 25 year old towels from Williams Sonoma that are in better shape than these. The drive is too long to make a return worth it. They have lost my business.

After I red all people reviews and comments, I realized that my issue with WS is just minor and my experience was not that bad as it seems to me before! I love WS and I will keep shopping but will never ever order online or ask for delivery service from any of WS stores BP, WE & WS home or kitchen. I’ll just shop in the store and make sure of my purchases then leave. Anything else that needs order and delivery will not be considered

I used to be a fan of Williams Sonoma. Then, September I bought a chef knife and everything changed. They keep pushing the order back and when I asked for a refund or a credit, they wouldn’t let me because they said it is a “vendor issue”. They keep lying about the estimated delivered date. So far, as of today I still haven’t gotten any updates. They are an untrustworthy and a terrible company for customers. Don’t buy any products from them.

first of all WS should not get 1 star. I bought a Jura E8 fully automatic espresso machine in June of 2024. They said they had plenty in stock. After I paid for it, she went in the back room and said they were out, would ship one to us. 3 weeks later it arrived. after un packing, setting it up, to see that water tank is cracked around the handle ($3000.00 coffee machine). The first call was to the store where i bought it. WS told me to contact Jura, contacted Jura, they said i had to work through WS. The Lies continued, I spoke with 2 WS customer service people with in 2 months of each other both stating that I would have to buy another one, when they recieve mine, they would credit back my account.
I agreed to that, but nothing happened, they said that I would get the new one 11/5 - 11/7 window. well today is 11/8/24. I make another call to WS, cs , spent 1.5 hrs on the phone, CRAZY right? they told me they could ship one to the store where I bought it,
I could go pick it up, Pay for it again, but I would have to ship it back for credit. you can't make this up! Told cs i was not going to do that, so after an hour and a half on the phone she charged my card again , going to ship it to my house, I will ship it back. this could have been resolved so easy by simply going back to the store, give them my cracked water tank, taken the one out of there demo machine, off I go. So Sad

Bought a Cuisinart coffee maker from them in December 2023. It started leaking a month ago, I contacted them and was told they don't service Cuisinart, that I should contact them directly, another feat that is proving to be difficult. Terrible customer service and warranty

I’m really disappointed that Williams Sonoma does not stand behind the quality of its products. Yesterday I went to their store at the Hillsdale Mall in San Mateo, CA, and paid $220 for a KitchenAid pasta press. I made dinner with it, and was surprised at the low quality of the device. Very plasticky, with a resulting poor texture in the pasta. Today I tried to return it, but the store refused, saying I used the product already. I’ve been a loyal customer over the years, but no longer. Sorry, WS, you lost my business.

Anne, the Plano, TX Store manager refused to sell a product she clearly had on the sales floor. I don’t understand why making a happy, satisfied customer is NOT her primary focus. I don’t know who hired her or who can rectify the situation, but customers are who pays her salary, so you’d think she’d be gracious & accommodating, instead she was snotty & rude.

Terrible. Last time I will order from them.

$35 rotary cheese grater is Dollar store quality. It took many weeks to get and it is not eligible for return. Cheap plastic build. Don't waste your money or time with this brand.

I just got off a 15 minute phone call to do a return. This is absolutely ridiculous. In addition the customer service agent Chad made it seem like I was an inconvenience.
I am the customer who received a broken product but I am an inconvenience!?!

After this experience I will not be purchasing from this company again. It’s too bad because I really like the products from this store.

This was terrible service!!