Williams Sonoma Reviews 

Do NOT order e gift cards from this company. I ordered one from their website and got an email confirmation. The email would not go through to the recipient even after I confirmed her email. Never got a response from their email customer service. I contacted the chat customer service on the website and they couldn’t find my order even with an order number. I’ll dispute the charges with my credit card company. I went to the website to try to place another order and it was going to the same place as before so I didn’t place the order.
Do not do business with this company.

Complaint: Seeking Full Refund for Defective Milk Frother – Poor Customer Service at Williams-Sonoma

On June 10, 2025, I purchased two Nespresso Aeroccino 4 Milk Frothers from Williams-Sonoma, totaling $300.19, for use at a commercial client site where one of our machines had failed. One of the frothers (retail price $119.95) did not perform to the capacity needed, and I returned it to the store on June 16.

Upon return, I was met with an insolent and dismissive team member who informed me that because the item was "lightly used," I could not receive a refund—only a store credit for $128.65. I explained that this was unacceptable. There was no clear communication at the time of purchase that light use would void the ability to return the product for a full refund. How else was I supposed to evaluate the equipment’s performance if not by testing it?

The representative became condescending, telling me I “should have observed a demo model in-store” before purchasing. That comment, while perhaps technically true, came far too late—after I had already made the purchase. I asked to escalate the matter and speak to a manager, and she claimed she was the manager. However, she then called over another employee, who simply repeated the same rigid store policy back to me in a patronizing tone, as though I hadn’t understood the first time. This approach was offensive and only added to the frustration.

It is completely unfair to expect customers to retain equipment that fails to perform its intended function simply because it was opened and used once. This was not a matter of buyer’s remorse—it was a product that failed to meet the needs of a professional setting, and I attempted to resolve it promptly.

I am seeking a full refund of $119.95 for the returned milk frother. A store credit is not acceptable under these circumstances. I trusted Williams-Sonoma to stand by their products and treat customers with respect, but this experience fell far short on both counts.

We ordered a coffee machine from Williams Sonoma. The next business day, I received a call from WS asking to confirm. "Yes, it was me" was not good enough. They wanted a lot of the same personal info that a scammer would want. I told them that I wanted to research their number to confirm it was legit and would call back. I did so but found when I called back that the representative from the initial call had cancelled the order.

THEN, I reordered, called my credit card because that set off an alert and waited for next day delivery as advertised and paid for. This is day eleven (11). Not only do we not have it, WS doesn't know where it is, USPS doesn't know where it is. WS says they're investigating but doesn't call with updates as promised. They did reveal in conversation that the delivery date that shows on the "track your package" page is always tomorrow; if the system doesn't get word that it is delivered, it updates to tomorrow without any input from the carrier.

I don't have a suggestion on how WS can improve. In my four conversations with them, I would guess that it's a systemic outcome due to systemic problems: the folks manning the phones have to deal with problems that are self inflicted and they don't seem to have the tools, capacity, or incentive to actually help the customer.

I ordered an item advertised on clearance on their website, for 89.99 no returns. When I received the item- a cheeseboard- there was a sticker on it that marked it on sale at 62.99. I called customer service and they said they could not refund me the difference because their prices go up and down. But this had the price clearly marked, not crossed out. I think this shoddy business for a company that offers price matching and is supposed to be a luxury brand

I highly recommend people avoid this company. We recently ordered outdoor patio furniture for 6.5k. When it arrived 2.5 months later, we were very confused as to why we only received cushions. After several calls to this company, 3 hours on the phone, and never receiving a promised callback or email, we were finally told that we actually only ordered cushions. The furniture frames mentioned in the original product description that we obviously were expecting was a "website error", and we wouldn't be receiving frames. They refused to send us the frames when I told them I didn't think that was legal and instead strong armed us into a return.
The customer service we received was horrendous. Their employees are extremely rude and lack any empathy. The cherry on top was after the cushions were returned, I had to call 9 days later to see where the refund was. I was never given an explanation as to why my refund hadn't been initiated yet despite me asking 4 separate times. Then the agent had the nerve to say she was "expediting" my refund and that I would see it in 7 to 10 business days.
I will NEVER buy anything from this crap company again. They are liars, and they clearly don't value their customers. I also wish I had contacted the BBB immediately because if I had and not returned the cushions like the company insisted, I think the BBB would have forced them to honor the original website post. Because I accepted the return, I could no longer get the frames as I originally intended and wanted. This company knows how to take advantage of naive customers such as myself. The only reason I contacted the BBB was because others advised me to. If you are going to purchase from this company, be especially weary with large purchases and screenshot and document well.

Another one star rating for this terrible company. I've learned so much in the last week since running into my own issues with trying to cancel a delayed order. I will never shop any of the William Sonoma/Pottery Barn/West Elm brand stores ever again.

I think 6 mos for an online order should accompany an apology with an opportunity to cancel. They should not sell things online that they do not have.
I will not use this company again.

I placed an order with Williams Sonoma on March 30th (Order #350892395038) for La Crueset bowls, intended as a time-sensitive gift. The bowls were scheduled to arrive by April 8th. When they did not arrive on time, I contacted customer service on April 9th to cancel the order.

I was assured by the representative that a manager submitted a cancellation and refund request. However, nearly three weeks later, the order was shipped anyway — and my card was charged. When I called again, customer service admitted that while the cancellation request was placed, it was never properly processed.

Because the order was sent as a gift, the burden of dealing with the unwanted shipment now falls on the recipient — someone who should not have had to deal with returning a late and unnecessary package. This is completely unacceptable and shows a complete disregard for the customer experience.

Williams Sonoma has not provided an appropriate solution, and refuses to take accountability for their error. I will be filing complaints with the Better Business Bureau and my credit card company to dispute this unauthorized charge.

Absolutely unacceptable service for a brand that markets itself as “premium.”

This company does not stand behind its products. I bought a "Williams Sonoma Stainless Steel Salad Spinner" for my husband for Christmas. This item cost me $99.95. My husband makes one salad a week. So he has used this approximately 15 times since I gifted it to him. The gear is broken. I called customer service and there is "nothing we can do for you". So apparently the Williams Sonoma name means nothing, nor does the customer service department. This name used to mean quality. They have lost my business forever. If they're going to sell such "cheap" products it shouldn't be a problem sending a replacement.

If you want to order sub-par products at a high price and then get strong armed and treated like a criminal by their horrific customer service, by all means, shop at Williams Sonoma.

Williams Sonoma used to be so high quality but if you order any of their food gifts, be prepared for dollar store merchandise (reasonable modifications, my foot) in a broken box, probably delayed weeks or months and when you call to complain, you will be treated like an absolute criminal.

I'm speechless, I'm still trying to fix their poor products and handling from CHRISTMAS! It's been a nightmare.

Oh and they BLOCK all negative reviews on their website, so don't try that avenue. Total censorship.

Worst company ever. They kept my money for 5 months and still have not delivered my product. They are hoarding on people's money illegally. They just keep pushing the delivery date out.

I ordered a moka pot on March 9th. I checked today (March 14) to see when it would be delivered. The tracking number showed my order had been cancelled. They did not notify me they cancelled my order but managed to send me daily emails of items for purchase. I called customer service number. The woman who answered the phone explained that she didn’t know why it was canceled. She offered a couple of reasons she thought it might have been but no definitive answer. I explained that the charges were still pending on my credit card. She said “oh they fall off after five days”. When I ask what the company could do for me; she seemed surprised that I would ask. The most they could offer me was a 10% discount. I explained that I needed this order in a timely manner because I had planned to take it with me when I leave next week. I asked if the company would provide expedited shipping at no charge since this was an error on their part. She replied that she was not able to do that. The most they could do was offer me 10%, which would be applied AFTER my order processed. Which meant that I would’ve had to call back and hope I got it. Honestly, I will never order from them again. The fact that they weren’t willing to help me get a product, from them, that they had canceled in the first place was completely egregious. And the charges are still pending on my credit card (been 5 days). If I could give them less than one star, I absolutely would. What a shitty company!

We spent 2530.99 at Rejuvenation on February 25th.
We were told our packages would arrives between February 28th - March 1st.
It is now March 12th.. the lights have not arrived.
We called last week to say they have clearly been lost as USPS never recived them from Rejuvenation.
I was told by Shaquille no you are wrong they are arriving. Then i went over the order again with him and explained what I was seeing online with tracking he said oh well I told you they would arrive monday but that was actually something else..
Lies. He then put me on hold for 47 minutes.
Then I was transferred to Joshua.
Joshua told us more lies. He said the swithplates would arrive monday. Today is Wednesday they just arrived.
I explained the lights were clearly lost. He refused to do anything about this until Monday.
He reordered them.
Today I got an email from Angela saying the original order of lights arrived and had been picked up at the PO Box.
Only we hadn't gone to the PO Box..
When we looked up tracking the lights on the original order still show as being lst as USPS have never received them from Rejuvenation to even ship to us.
We went to the PO Box they had the switchplates.
We have photos and documentation of all of this.
We are looking for a refund and a real apology for what Rejuvenation is putting us through.
We do not like being lied to over and over again.
Order: 350563798684
Tracking: 9234690215603050177725
Tracking: 9234690215603025177972

I received an item from Williams Sonoma as a gift, and upon first use found it to be defective. I called their customer support line, waited on hold for a very long time, and when having a conversation with the representative they disconnected the call.

I'm personally appalled at how they disregarded my experience as a customer and didn't stand behind their poor-quality, overpriced items.

Ordered 2 "Contract-Grade" Larnaca Metal All-Weather Wicker Chaise lounges in November 2022 for approximately $2000 per item, roughly $4000 total. Finally received my order July 2023, but only after repeated calls asking where my "February to March" delivery was. The "customer service" representatives were always short with me and very curt on these calls, no apologies nor concessions ever offered. I never received a single email update during this 8-month wait, always up to me to check in over and over again to see when I would be receiving my order.

Fast forward 17 months from delivery to December 2024... I noticed the "All-Weather"wicker is popping in two all over the place. These two lounges that are virtually never even used literally look like someone took a box cutter to them, most especially down every corner where the "all weather" material is wrapped taught.

Williams Sonoma customer service refused to do anything to compensate me for their faulty "All-Weather", "Contract-Grade" outdoor furniture.

This is a TERRIBLE COMPANY WITH NO ETHICS. This is not my first rodeo with Williams Sonoma, but it is my most costly, and I will never ever again purchase anything from this greedy company whose loyal customers do not matter.

The worst company I have ever dealt with starting from customer services to shipping to the website displaying wrong information, etc.. If I could give it a 0 rating, I would.

My friend placed an order for my birthday present on the website, he chose the option to pick up in store. The order went through, we receive the confirmation email and we were about to go pick it up. We called the location to make sure it's ready and the sales person informed us that the order didn't go through and that it wad flagged. She instructed us to call customer service, and so we did.

Customer service was extremely rude. They did not want to help us and could not care less if we would take our business else where. We then canceled the transaction and thought since we already dealing with them so might as well just order it online again. BIG MISTAKE

We placed an order for delivery, before checking out the website showed that it would arrive between Feb 21st-Feb 27th. Once we checked out and received the confirmation, the delivery date is now APRIL 27TH-APRIL 30TH. We called customer service back because their system didn't save the unit number on my shipping information and to ask about the ridiculous discrepancies on the delivery date. They then told us that "oh this is a backorder, you would be lucky if you even receive it between april 27th-april 30th. If anything it would be longer" WHAT ???

At this point I am so done with this company, so I just let it be and wait patiently for my order to come.

Fast forward 2 weeks later, we got a notification that the order was shipped. GREAT! I contacted them again to make sure that they have my full address. I told the customer service rep my full address including my unit number, my buzzer number. During which she told me "you said a lot" HAHAHAHA WHAT DO YOU MEAN she then told me "whatever was on the order is whatever we shipped it to" i responded "yes i understand, but i need to make sure that you guys have my correct unit number and buzzer number" she proceed to tell me "i can't do that" i am laughing at this point, not because it's funny but because i am so dumbfounded on the way she talks to her customer. Feeling helpless, i just hang up the call and hoped my order will find it way to me. As I'm writing this review. i still have not received my order. If i could go back in time, i would have ordered and spent my money else where that would save me headaches and energy dealing with this company.

Online order of $120 did not calculate shipping before submitting the order. Usually, that low weight item will allow a small, if any shipping cost. My final receipt showed $19 shipping fee. I won’t order from WS again.

My wife wanted to order a Beef Wellington for Christmas. When she first looked at the item and its specifics, with a price for one (over $115.00), she decided to purchase it. But when she tried to order it, it only gave the choice for two @$225.00. No matter what she tried the only option was for two. She even contacted customer service and they could not figure out how to order one each. My wife had to purchase two, hoping that they would provide two wonderful meals at that price. Upon receipt, we cooked the first one according to the package's directions and directions on the website. A TOTAL FLOP! After following the temperatures and times given, my thermometer showed the center of the meat to be an astounding 36 degrees. Cooking it for an additionl 45 minutes the temp was still 40 degrees below the suggested 120 degrees internal temperature. I ended up cutting the roast into slices and using a torch to get the centers cooked enough to eat. Fast forward to the second roast. I decided to follow the alternate method of defrosting the roast in the refrigerator for twenty four hours. Then, again after using the manufacturer's instructions, the roast was still frozen in the center and required an additional thirty five minutes at 400 degrees to reach the 120 degree serving temp. Not to mention that half of the pastry fell off the roast halfway through cooking thus totally destroying the appearance and ruining half of the pastry. On the positive side, what we did get to eat was absolutely delicous.

I bought a William Sonoma cheese grater in October, I only used it around 8 times or so and the plastic gear that turns the rotary part broke and a piece broke off, so I can no longer use it and it’s after 90 days so I cannot get a refund or even a replacement that I spent 50.00 dollars on. A true waste of hard earned money!!!

I ordered an item back in November (it’s now February) that has not arrived. Every time I check my credit card statement, Williams Sonoma is listed as charging me, then crediting me. Meanwhile, they have already charged me for the item back in January. It is not worth all the customer service calls and waiting around. Now I need to call again for the additional charge. I will NEVER order from this store again. Just go to Crate & Barrel next time!