Wiggle.co.uk 

Terrible customer service.
Took ages the get my bag and it’s arrived missing apart.
Asked the customer service but they were so rude and judging me .
All they ask is return return and return while I told them I needed the bag because the delivery is already a week last and i was about to go on a trip.

Don't order from them. Unfortunately, they are going out of business and most of the employees have been laid off. They no longer accept returns or honour their own terms and conditions. The customer service is non-existent, and if you manage to get through to them they say they can't help you because they are in administration.

Ordered 2 road bike tyres for an upcoming training camp. Estimated delivery date was 4 days after order, 1 week before camp. After 6 days with no sign of the tyres Wiggle says there’s a problem and cancels the order leaving me just a few days to find new tyres and fit them. Not reliable enough any more.

I bought a pair of DHB thermal bib tights from them. After two months the material has started to fail. On contacting Wiggle, they said it wasn't covered by warranty, even though their warranty says 'our warranty specifically covers defects in materials'. They seem to be saying that these bib shorts should only last a couple of months. There is no obvious way for me to talk to someone. And their warranty customer service refuses to explain why the 'defects in materials' doesn't apply. This company used to be so reliable. Aware that it has been bought out at bottom dollar. I guess the brand just isn't worth much any more.

DO NOT BUY FROM WIGGLE!
Wiggle will not take back a faulty trainer 1 week after delivery.
I bought a Tacx Neo 2 in the 18nd Feb 2024. It arrived on 22nd Feb. Its does not work as it overheats immediately. The wiggle website says one can return within 28 days. However they will not allow me to log a return on this item.

Another phenomenal deal with superb service provided as always! I never had a single issue ordering from you❤️👊🏻Absolutely devastated about latest news about company😭I will buy until last day of trading! We will miss you guys! Thank you for being awesome 😘

I am thoroughly disappointed with my shopping experiences at WIGGLE. As a loyal customer of CRC for many years, I decided to give WIGGLE a try, only to find myself sorely disappointed. Since the beginning of this year, I have been deceived by WIGGLE's lack of integrity on more than 5 occasions.

WIGGLE often lures consumers with high discounts, only to subsequently cancel orders. This behaviour not only constitutes deceit towards consumers but also demonstrates a blatant disrespect for their time. Each cancelled order not only wastes my time but also deprives me of the opportunity to purchase other items.

As a company with a rich history, WIGGLE's actions have left me shocked and disheartened. I have resolved to cease purchasing any goods from them and will revert to CRC, a company I trust. I strongly discourage anyone from buying anything from WIGGLE, especially those items advertised with high discounts. Their lack of integrity is unacceptable and completely contrary to consumers' interests and expectations.

I ordered a Park tool workshop stand from wiggle but it arrived with a missing part which makes it unusable. The original packaging has already been opened and taped shut.
Wiggle doesn't respond to email but I was able to solve my problem quickly by chat.

I am about to return my 4th pair of walking boots to
Wiggle in less than 2 years. Each has lasted, at most seven months before ripping or tearing at the seams. They are used only for walking my dog, so on pavements, footpaths, bridleways or across fields. There is no rough terrain that could possibly have caused excessive damage - but pavements and footpaths.... Without fail, their products have been appalling, constantly unfit for purpose. There is no chance of an actual refund as they do last more than 30 days so I am stuck in their world of poor quality, through their gift certificates and their "customer service" is dogmatic and unresponsive. Please don't use Wiggle if you can help it.

A long time customer of Wiggle who purchased Wiggle + for the "free" next day delivery service.

Not really sure who is to blame, but writing this review as the following is not the first time this has happened, in fact, this is probably the third or fourth time.

Buying spares to repair my commuter bike on a Saturday is supposed to result in the parts arriving on the Sunday, allowing me to get back on the road on Monday.

Parts ordered on Saturday, email confirming all good for a following day delivery. However, nothing arrives - again. Tbh, not sure if this is an Evri issue or a Wiggle issue - suspect the former but my purchase is with Wiggle, hence this review.

I am sadly going to have to give up on Wiggle + and buy elsewhere for more important parts purchases as they simply cannot be relied upon. Sorry Wiggle, but I am going to have to buy from Amazon who put you / Evri to shame.

I ordered some more bike bits, I was getting worried hearing they have been in trouble. But price & quality was great,& credit where it is due, I made an error & ordered the wrong forks. I followed the instructions paid the £2-99 postage & got my refund. So really hoping they come out ok & keep trading.

The company refused to honour the terms of the Wiggle+ membership. Namely the year-long return period.

I appreciate this is likely due to the company entering financial difficulties, however they are still advertising the Wiggle+ membership on their website (with the year-long return period).

Strongly advise to think twice before buying anything from Wiggle.

If you’re looking for a company that you can pick up the phone and speak to, then avoid Wiggle at all costs.

I bought an item 18 months ago that developed a fault during warranty period (Jan ‘24). There is no phone line. There is no live chat. Only option is a contact form with painfully slow replies, and when they do reply they don’t answer any questions you asked, or give coherent information. Three or four go’s back and forth and eventually got to the point where they stated I was to return the item for inspection and enclose a completed warranty form. Did so straight away but before it got there I got a message again this time saying not to send it! They would just give a refund. Fast forward and I still don’t have the £250 refund and I also don’t have the broken item to try and get fixed elsewhere/direct with manufacturer. Seriously doubting I’ll ever see my money back, based on reviews on here. It’s so frustrating that they have switched off their phone lines. Now they’re in administration things have gone downhill beyond repair. Avoid at all costs. I will certainly never order so much as a £5 item from them again. Too much hassle.

Update 6/2: I have now been partly refunded, progress!

I had a voucher to use against any item on the site. I added the voucher to my discount and the money was taken off. As I was going through the checkout process I decided to browse for more items.

When I tried to pay, there was an error and my voucher was removed.

I spoke to the customer support chat and they said that my voucher code had been locked as I left it in my basket for too long! I had to wait 72 hours before I could use it.

That's completely ridiculous. I have to advise against anyone buying a gift card or voucher for Wiggle.com - as you might not be able to use it when you want to!

Appalling customer service. Ordered a Garmin watch and within three hours of ordering and arranging delivery etc and making plans I receive an email from Wiggle stating my order has been cancelled with no explanation as to why.

I go back to look at watch and the price has been hiked up.

Won't be buying anything from this joke of a company again.

Appalling customer service.

Placed 2 orders. Both been cancelled and refunded. Money missing out my bank for a week due to this

Ordering was straightforward and the quality was good. The price was amazing for a merino t-shirt! I was warned (by other reviewers) that they might turn out to be smaller than expected and it is true. I ordered XL and the fit was what I would term a close-fitting Medium.

This is without a doubt the worst experience of a retailer I've ever come across. I bought a Garmin watch around the 20th of November that I returned because it was too small. I used the courier and return service that they advocated and I got an email from Evri saying they received it on the 29th November. I'm still waiting for my money back and it's the end of January!!! Their email support is appalling and it can take days or weeks for them to respond. They have simply said they have to speak to their courier, because it went missing. This issue is between them and the courier and has nothing to do with me. The fact they are holding my money is appalling, but their customer service is equally bad. I buy a lot of triathlon equipment and I will simply never shop here again

My items were never delivered. I wanted a replacement order but they refused and was told I’d need to reorder, I then went to try and reorder and the price of the item was nearly £40 more than I originally paid. Tried to ask customer service if they would honour the original price given the lack of delivery was nothing to do with me and was refused. Still waiting on a refund and looking forward to going elsewhere to purchase the product I wanted.

Dishonest, scam retailer. Tried to complete an order for £58.99. By the time I put in my card details and clicked on "complete transaction", I was returned to my basket and the price had gone up to £71.99. Customer service said this was due to an "IT issue" which "did not reflect the end of the sale" - which conveniently happened during my transaction. Asked me to redo transaction at higher price which I of course refused. An honest retailer would have honoured the price they quoted not try to change the price moments after.