Wiggle.co.uk 

Maybe a good company once but not anymore please don’t order from them. I order two bikes a couple of weeks apart, neither of them turned up it has been two months now and still no bikes or refund, I have contacted customer service many many times and just get told to wait another five days. Order number W23000859149 and W23000796264

Awful.. delivered by that awful company they use to deliver and just fling parcels anywhere and ignore simple delivery instructions. Wiggle investigate and ignore you when you question them.. explains why they are struggling for business and people are going elsewhere, avoid and spend your money somewhere else

Ordered an item showing as £18 on the product page. The website changed the price to £30 on the checkout page. Wiggle refusing to honour their advertised price. False advertising.

After failing to adhere to SLA, customer service’s extremely slow response led to a lost package. What’s worse was that customer service refused to contact delivery company and offer any help. Was very condescending and rude. The only service provided was a link to their website terms

All seemed great, good product, relatively quick delivery. Later, needed to return the two tops in different sizes (they were different orders). Looked at Wiggle's website to see if I could return them together at £2.99 p&p fee, they were two small tops. The website said I could return together I just needed to make the order number the same. The order number would not change on the return's portal. I contacted Wiggle and said their advice was not possible, the order number would not change. They then replied quoting information about not being able to return multiple orders. I have since discovered they changed their returns page after my email and would not accept their mistake or advising wrong information. I also now have to pay for two returns despite reading differently on the website. Really sloppy and unprofessional and terrible customer service for a known company. Not surprised they are having financial issues, as read, if they do not even have the correct info on their website.

Went to buy Vittoria corsa pro tyres £70 on a sale of 20% off really found a pair exactly the same elsewhere for £54 your sale prices are more expensive than than other companies that aint on sale

Wiggle/Chain Reaction. Ordered £62 of kit. Stuff didn't turn up, Wiggle took 3 days to answer each email, 10 days later they said they still wouldn't refund me until they had completed an "investigation" with the courier. I had to pursue a chargeback through PayPal.

Using a terrible delivery company make Wiggle+ a waste of money.

Trying to obtain my refund and being passed from one advisor to another. Have submitted all proof of return requesting my refund and now being ignored. Unacceptable level of customer service. Please read reviews before dealing with this retailer

I bought a Shimano group set, but the shifters sent seemed like they had been used before and were broken. Unfortunately the mechanic only realises this once putting them on the bike. I had to wait nearly 2 months for Wiggle to replace them and they will not give any compensation / credit for the extra costs involved on going back to the mechanic a second time to fit the replacement shifters.

I ordered High5 gels and received confirmation that the order was being processed, however after a period of time I was informed the order had been cancelled and I would receive a refund. But for some reason Wiggle have deducted the delivery charge of 11.99€ even though they cancelled the order!!
I’ve emailed them but had no response and tried calling them but the number they provide is unobtainable.
I have used Wiggle for many years now and never had problems before so not sure what is going on!!

If I could give no stars then I would. I have been trying for a week now to get the rest of my order or a refund. I have sent emails, no reply. I have done online chats and am constantly refused delivery of the missing/damaged item because they have to investigate with Evri first. Evri sent me a damage slip which I have provided Wiggle but this is still not good enough. DO NOT USE THIS COMPANY THEY DO NOT CARE. I have asked for a call back, which has been refused. They cut the online chat off because they cannot be bothered.
The reply below is unhelpful, I have emailed several times and done various online chats and still nothing. Words are easy to write. My order no is W23000949529 so there is no excuse to sort this issue which has now been ongoing for over a week

Usually good, but on this occasion bad experience and poor customer service. I've been waiting for my parcel that was marked as dispatched on the 30/11. It was due on the 2nd but for some reason, never delivered. I emailed customer service but no answer. I tried the "chat" function but doesn't work.

can someone please look into this before I loose my patience and contact the bank to recover my money? Thanks Order Number: C23000365998

PS: Since then I have been contacted about this with the promise with a resolution by the 15th. No answer anymore and today is 21st. I have now escalated this with my Credit card company and consider it my last order with Wiggle/Cycle Reaction. I'd rather pay more somewhere else and save myself from all the hassle.

I ordered a saddle and a coat from Wiggles, and it was forecasted to arrive (from GB to GER) within a few weeks.

At the estimated delivery date they provided I checked the tracking number and it stated "in return". Neither the courier nor wiggle informed me about missing information or whatever might have been the reason for this. I have tried to contact wiggle in this regard in the last few days multiple times, but I got no acknowledgement of the problem (neither answer to it).
My order was never refunded either.

Based on this experience I would not recommend ordering from them internationally.

I would give zero stars if I could.

Ordered a Lifeline Pro Trainer Table, it arrived faulty. Customer service would not offer an exchange (as it has now gone up in price). They would not give me contact details of the supplier so I could get a replacement part. They would not escalate my issue to a manager. The customer service advisor I spoke to is definitely not an asset to the company.

Wiggle's own terms and conditions state:

"The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, we are obliged to provide goods that:

are of satisfactory quality;
are fit for purpose;
match the description, sample or model; and
are installed properly (only if we agree to install any goods).

We must provide you with goods that comply with your legal rights."

They have therefore broken their contract with me. I understand that they are in administration, but they still have legal obligations.

Disgraceful company, if this experience is anything to go by. Avoid avoid avoid.

The order number is W23000933185, if anyone from Wiggle CS is interested in resolving the matter.

There terms clearly state that gift vouchers are valid for 60 months yet I am finding that they have expired many of my vouchers and the customer services terms are just stating that they cannot do anything. This is appalling and illegal.

It is no wonder Wiggle are in administration and I do not see how they will get out if this situation if they are going to break the law in their sales practices.

Wiggle used to be good but now use a terrible courier who don’t care if your item gets delivered to the wrong address and won’t refund you even if you send photographic evidence of wrong delivery. They won’t even reply to complaints. Avoid! Update - See Catherine’s reply where she clearly hasn’t looked at my review as it was not late but misdirected. I wrote to the Wiggle CEO with no reply and made several complaints but was told I had to sign a re-sign a form I had already submitted. Disgraceful and shabby customer service.

Wiggle, terrible customer service, my item showing as lost by courier on wiggle’s own delivery status page. I have provided, when asked by customer services evidence of this - even though it’s on their own site not the courier’s and 5 days later still no reply.

The product supplied was different from the one shown in the photographs on the website.
I got what felt like a rather terse/dismissive response from customer services. Not a good experience, as I could have saved >£30 buying, what Wiggle sent, from another website.

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I sent my info to "Phil" as requested. Didn't get a reply. Downgraded from 2 to 1 stars.
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Case number #1545970.

I tried to order some items online, there was bug on the shop wouldn't allow me to select a delivery location for neither pick up nor delivery. Customer Service were lovely on email and acknowledged the problem, they were getting a response from tech. 12 days passed, I asked if there was a solution yet, and they said tech had fixed the issue but the items were now out of stock.

Don't bother using Wiggle it will be hit or miss if their website actually works, or if they're capable of fulfilling orders.