Wickes Reviews 

72,679
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 14,500 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and friendly approach, often going above and beyond to assist. Many highlight the excellent service, especially in design consultations, where staff are knowledgeable, patient, and ensure a smooth, stress-free process, leading to high satisfaction. However, some customers noted concerns regarding product quality, such as off-gassing from units or shower enclosures shattering unexpectedly. A few other people also felt that customer service could be difficult to reach or unhelpful, citing unanswered calls, missed consultations, and challenges in escalating complaints. Additionally, some reviewers experienced problems with delivery services, including changed dates, delays, and packages left unattended.

What people talk about most

Staff

Customers consistently report positive experiences with staff, frequently praising their helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent assistance from staff... See more

Product

Reviewers mention ambiguous feedback about product quality and experience. Many customers praise the quality... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the excellent and helpful... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reporting significant issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thank you to Wickes Chadwell Heath for providing us with metal shelving units to help get our storage space better organised. Getting the support for our youth centre from local businesses mea... See more

Company replied

Rated 5 out of 5 stars

I purchased a kitchen through Wickes and would like to thank Lynne Smith for making the entire process so easy and stress-free, Lynne's approach, professionalism. and knowledge were second to none Sh... See more

Company replied

Rated 5 out of 5 stars

After several weeks of getting nowhere with customer services over damaged tins of paint ordered over the internet, a wonderful lady called bev at the Lichfield branch saved the day. It's always bette... See more

Company replied

Rated 5 out of 5 stars

We recently moved house and have purchased a lot from the wickes store in Dunfermline in the last year while doing our house up. Justin is a great help, professional chatty and gets what ever we need... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

73K reviews

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4.4

All reviews

(72,679)

14,473 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Dougie lovely man unfortunately not…

Dougie lovely man unfortunately not clear when I booked, wickes only.do full bathroom refurbishment. Waste of my time and dougies. I needed shower cubicle changed and radiator moved. With new panels and flooring in large bathroom. Please make it clear on website you only cover full bathroom refurbishment.

25 July 2026
Unprompted review
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Reply from Wickes

We are truly sorry to hear about the misunderstanding regarding our services and the inconvenience this caused. We appreciate you bringing this to our attention. -AK

Rated 5 out of 5 stars

Really lovely guy James.Claxton came to…

Really lovely guy James.Claxton came to look at our kitchen . He was very professional, polite and nice. Very happy with our experience!

24 July 2026
Unprompted review
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Reply from Wickes

We're so pleased to hear that James provided such professional, polite, and pleasant service during their visit to your home. Thank you for sharing your positive experience! -AK

Rated 4 out of 5 stars

It was great customer service…

It was great customer service especially from Shaiba ! We had problems with a broken part and she helped us replace quickly and seamlessly.

25 July 2026
Unprompted review
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Reply from Wickes

We're so pleased to hear that our customer service was great and that Shaiba was able to quickly and seamlessly help you with the broken part. Thank you for your kind words! -AK

Rated 5 out of 5 stars

Exceptional service from Simon Whitaker…

Exceptional service from Simon Whitaker (Swindon sore) was with us throughout our kitchen renovation from planning to queries and problems. You'll always have a few things go wrong when ordering a whole kitchen! But the speed and resolution of issues was 2nd to none. The products we have bought are of a good quality and sturdy would have no hesitation in recommending a wickes kitchen!
We are Wickes peacock proud! 😁

26 July 2026
Unprompted review
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Reply from Wickes

We are so pleased to hear about your exceptional experience with your kitchen renovation. It's wonderful that Simon was with you every step of the way, and that any issues were resolved quickly and efficiently. We're delighted you're happy with the quality of our products and would recommend us. -AK

Rated 5 out of 5 stars

This worktool center at the heart of…

This worktool center at the heart of Blackpool is a tremendous one stop shop with loads of goodies for tradesmen and DIY enthusiast like me.. though I've just discovered this shop quite recently but with the level of professionalism and customer support giving by staff's is completely second to none. Just to mention a staff member known as Mark left his job refilling the shelves to assist me find a similar tile colour matching my sample he kept searching and searching until he arrived at getting me most similar in the absence of the original which I sincerely appreciate. That's one example loads of others since I've accustomed myself to this shop. Good work lads and keep up the good works.

25 July 2026
Unprompted review
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Reply from Wickes

We're so pleased to hear about your excellent experience with our team! It's wonderful that our staff provided such professionalism and support. We appreciate you highlighting the dedication of Mark in helping you find the perfect tile. Thank you for your kind words. -AK

Rated 5 out of 5 stars

Wickes kitchens

I went into the Plymouth store for a kitchen design and met with Denise Betty, she was friendly and professional and really knew her subject. The design I went with was modern and a very good price, I would definitely recommend Wickes if you want a new kitchen.

2 July 2026
Unprompted review
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Reply from Wickes

We're so pleased to hear about your positive experience and that Denise Betty was friendly, professional, and knowledgeable. It's wonderful that you're happy with your modern kitchen design and the price. Thank you for your recommendation! -AK

Rated 1 out of 5 stars

Appointment issues

I tried to make an appointment booking, and was not sent a link to the online meeting. No effort made by the branch to follow up. I've made another booking but again have not been sent a link to the meeting.

25 July 2026
Unprompted review
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Reply from Wickes

Thank you for taking the time to share your feedback with us. We are very sorry to hear that you haven't received the link for your online booking. We've sent you a request for more information, so we can look into this further. -AK

Rated 5 out of 5 stars

I could not find a a shade of pink…

I could not find a a shade of pink paint i needed, and was walking out of store when a lovely polite female member of staff, Alex, offered to help and gave guidance on different shades, helping me choose and then mixed the colour in the machine, I was so grateful for her knowledge and kindness she chatted to me to me about my cake shed project, I left the store a very happy customer 😀
a big thank you Alex you are a credit to Wickes Swansea.

12 July 2026
Unprompted review
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Reply from Wickes

We are so pleased to hear about your fantastic experience! It's wonderful that Alex provided such helpful guidance and excellent service, making your visit a very happy one. We truly appreciate you sharing your positive feedback. -AK

Rated 5 out of 5 stars

Kitchen Upgrade

From start to finish my kitchen experience has been stress free thanks to Karen from Wickes who has calmly and patiently helped me design and choose the right kitchen for my budget and needs. I am so pleased with end result - thank you to Karen Waldron and Wickes

26 July 2026
Unprompted review
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Reply from Wickes

We're so pleased to hear about your positive experience and the excellent service you received. It's wonderful that Karen calmly and patiently helped you create the right kitchen for your budget and needs. Thank you for your kind feedback! -AK

Rated 5 out of 5 stars

Pinny was very polite and helpful

Pinny was very polite and helpful. Needed to do a refund, she made the whole process so much easier.

24 July 2026
Unprompted review
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Reply from Wickes

We're so pleased to hear that Pinny was polite and helpful, making the refund process so much easier for you. Thank you for your kind words! -AK

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, Reece was brilliant in designing the kitchen and making sure everything was correct and the fitment by Sean Parker kitchen and joinery Ltd was good from start to finish

13 July 2026
Unprompted review
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Reply from Wickes

Thank you for your feedback. We're thrilled to hear you had a great experience from start to finish. We'll pass on your lovely comments to Reece and Sean Parker Kitchen and Joinery Ltd, who will be delighted to know their hard work and attention to detail made such a positive difference. -AK

Rated 1 out of 5 stars

Wickes missing item


Ordered 2 big bags of salt from Wickes, they only delivered 1 bag which was split. This was delivered 4 days late too.
Contacted customer service twice this week but still awaiting response regarding the missing bag.
Awful.

18 July 2026
Unprompted review
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Reply from Wickes

We are very sorry to hear about the issues with your recent order, including the missing and damaged item, and the delay. We understand your frustration with the lack of response from customer service, we have requested additional information, so we can get this looked into further. -AK

Rated 5 out of 5 stars

Friday visit

I came in on friday and Evan was very helpful

24 July 2026
Unprompted review
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Reply from Wickes

We're so happy to hear Evan provided such helpful service. We appreciate your kind words! -AK

Rated 5 out of 5 stars

Great customer service at checkouts…

Great customer service at checkouts appreciated assistance from a young lady called Charlotte staff overall very friendly

25 July 2026
Unprompted review
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Reply from Wickes

We're so pleased to hear that you received great customer service at our checkouts and appreciated the assistance from Charlotte. It's wonderful to know our staff were friendly! -AK

Rated 5 out of 5 stars

A lady called Audrey

A lady called Audrey so helpful a great representative for your company she's funny to overall a great experience

10 July 2026
Unprompted review
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Reply from Wickes

We're so pleased to hear that Audrey was so helpful and provided you with such a great experience. Thank you for your kind words! -AK

Rated 5 out of 5 stars

Easy to find what I wanted

Easy to find what I wanted, plenty of stock of what I needed. Friendly staff and prompt service at the tills.

24 July 2026
Unprompted review
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Reply from Wickes

We're so pleased to hear that you easily found what you needed and that there was plenty of stock available. It's great to know our staff were friendly and provided prompt service. -AK

Rated 5 out of 5 stars

Visited the Wickes Durham store

Visited the Wickes Durham store. I must say the store is very well layed out and very tidy. The staff are incredibly helpful. The lady on the pay point Sophie was very polite and friendly with good knowledge of the products in the shop. She represented your business at a good level. 👍

25 July 2026
Unprompted review
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Reply from Wickes

We're so pleased to hear about your positive experience at our store! It's wonderful that you found the store well-laid out and tidy, and that our team was incredibly helpful. We especially appreciate your kind words about the excellent service received from Sophie. Thank you for your wonderful feedback! -AK

Rated 5 out of 5 stars

Dream kitchen; dream designer

Met with a kitchen designer, Mark Hewitt at the Aintree store. He swiftly booked us in for a house visit for measuring and then for the design visit back in store. Mark has been a delight to work with and has planned us what will be our dream kitchen!

25 July 2026
Unprompted review
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Reply from Wickes

We're so pleased to hear that your experience with Mark Hewitt was delightful and that they have planned what will be your dream kitchen! We appreciate your kind words. -AK

Rated 5 out of 5 stars

Nat & Bal were super helpful!

21 July 2026
Unprompted review
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Reply from Wickes

Thank you for taking the time to leave us this feedback. We're happy to hear that Nat and Bal were very helpful during your visit. -AK

Rated 5 out of 5 stars

teresa, pinny and jas ❤️❤️

Teresa is so lovely she was so helpful when me and my boyfriend came for some supplies for his new barbershop and i came separately for my own new house project for paint. we came back and showed her both and she was so enthusiastic and happy that we came back to show her. she is so lovely and caring about customers. my stepdad has been coming quite frequently aswell and has been served by pinny and jas they are both so helpful also really good at conversation with customers and made sure we found everything we needed big shoutout to them!!!! such lovely ladies

25 July 2026
Unprompted review
Wickes logo

Reply from Wickes

We are absolutely delighted to hear about your wonderful experience with our team! It's fantastic that our colleagues were so helpful and enthusiastic. We appreciate you highlighting the excellent service received and are so glad we could assist with your projects. -AK

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