Wickes Reviews 

Purchased 3bags of their Top Soil a few weeks ago and I was happy with it so I went and purchased 1 more bag, same store, same Top Soil, absolute crap, full of stones and bits of wood, yes the soil was lump free but it definitely wasn't rubbish free. Won't being buying any more.
I don't know what is happening with this company, I stopped buying their own brand white emulsion as it was like painting with water and now this crappy soil. It's like buying something once and it's great but the minute you follow up buying more it turns into trash. No more.

Very knowledgeable and friendly staff
Always willing to helps shashi and Pinny always helpful

If you’re transforming your garden and aren't exactly sure what you want, this is the place to go.
A big shout-out to Gemma from the Huntingdon Wickes store—she really knows her stuff and knows how to help a customer.
She helped me choose the gravel color and handled the payment quickly and without any stress.
The whole visit took maybe 15 minutes.
I left very happy! I highly recommend it—Thank you

Superb range of goods and more reasonably priced that B&Q. Great layout in store too.

And at the checkout, Pinny. Very helpful, courteous and efficient.

I ordered the items online and got an instant response closely followed by by an invitation to collect. Online payment was easy and secure. In the store, I was given a friendly reception and my goods were handed over quickly. First class service by Tracy N.

Needed to buy 4 x 5 Litres Barrettines Wood Protecter Treatment. Total £160 + £5 postage. Looked online for a Discount Code to use - found several - but none worked. Phoned Wickes spoke to a Scottish guy- explained and asked for 10% discount for first time buyer. Answer was No. Asked for free delivery - Answer was No.- Ok so I looked around online and found Wood Finishes Direct and found exact same product for £117 with free delivery !
Shop around !!

I ordered bags of cement and sand from Wickes and was told via text by their delivery company that my order would arrive the next day. The delivery never turned up. Instead, I received the same promise every day for the next five days, with no delivery and no explanation.

After five days of waiting, I cancelled the order. Eighteen days later, I'm still chasing my refund.

This has been an incredibly frustrating experience from start to finish. Poor communication, broken delivery promises, and an unacceptable delay in issuing a refund. Based on my experience, I would never trust your money with these scam merchants.

EMMA NORRIS OUR KITCHEN DESIGNER WAS BRILLIANT AND HAS KEPT US INFORMED AS TO OUR DELIVERY DATE AND WHAT WE HAVE TO DO LEADING UP TO IT. SHE IS EXTREAMLY KNOWLEDGEABLE OF THE PRODUCTS AND LISTENED TO OUR IDEAS.

Sashi was a great help with my shopping today. Sashi is a great asset to Wickes! Thank you

I bought some tiles back in June this year. I needed to return 3 packs of them as i ordered too many. Since the 3rd July I have been trying to get them to come for them and give me a refund. Now today I've spoken with a lovely lady from customer service and she has said that the supplier will not come for them as its past my 30 days . I explained to her it is now but I've rang every other day to get these sent back and no one has done anything about it, its not my fault the 30 days have expired. So now I'm not entitled to a refund and its over 140 pounds. Im disabled and live on my own its ridiculous how they treat people. I've asked for a manager to ring me as im taking this further, but I know I won't get a call .so it will be legal advice I need. And to the person who reads this and asks for more information to get this sorted dont bother as im still waiting for your company to sort out my bathroom carry on.

Brand new layout at Chesham. More logically organised than before. Emily was very helpful despite everything being new to her as well.

Adam was great at giving advice and recommendations.
He's a great employee.
What a blessing to Wickes.
Thank you Adam.

Great experience today. Simon (ex-army!) helped me sort out a decorating issue. Pleasant, helpful and willing to ‘ think outside the box’. Great customer service - golden and rare these days!

Sabry Ali - excellent service. very kind and helpful

2 days prior our time was moved from 11 to 10, which was fine.
Met our designer, chatted, he then said he needed to make a call and abandoned us, came back 10 minutes later, showed him our pick but I was confused as it said it was gloss and the sample was matt, he said it comes in matt and took us to his desk. All 3 of us squeezed round it. Took our measurements and then questioned if they were correct twice. Took my phone with pictures and left it on his side of the desk. Designed the kitchen but didn’t ask us for input on anything he put in. Designed the exact same kitchen I had in a different colour which is not what I wanted. Tried to save it and deleted the whole thing. Had to sit while he redid the whole thing. People behind us were offered coffee which we weren’t. Trying to save the 2nd one and there was issues, he then tried to call his colleague and multiple times couldn’t get through. Still couldn’t get design to save. Left and spoke to manager and realised our choice has been discontinued and is no longer an option. Massive waste of my time.

From the start of the consultation right through to the order, Katie listened to our requirements and delivered an amazing plan of our future kitchen. Katie also offered sound professional advice on “what’s best” for our particular project and showed examples enabling us to visualise the suggestions and decide with ease.
I can’t rate Katie highly enough and just wished all companies had a “Katie” who is customer centric.

Bought a toilet seat from Wickes and attempted to fit it, however there was a manufacturing error and it needed returning. Went in store and Sean returned this item despite having taken off the plastic wrap due to the manufacturing error, excellent service!

Shammas was really helpful! Customer service was on point!

Clive is the most helpful, patient and knowledgeable person you could wish to meet in a shop like this.