I was looking for something with my son Guyo stopped what he was doing and actively asked if we needed help, we just asked about stock of an item and he instantly went to work being proactive and find... See more
Company replied
Location
Switch locationMill Lane, Unit 1, Alton Retail Park, Alton Surrey, GU34 2QS, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very good showroom and a very helpful salesman, Sam For us, we were looking for more advice on colours and design including wall and floor tiles. We were expected to choose these ourselves which... See more
Company replied
Wickes designed and installed 2 bathrooms and both were completed over the summer. Complete redesigns involving switching bath and shower and moving toilet and basins. Sam Coward was invaluable in des... See more
Company replied
The most shameful service, incompetent designer and installers, incorrect products sent, products not sent despite emails saying they would arrive, and now, nearly six months after pa... See more
Company replied
Company details
About Wickes - Alton
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Mill Lane, Unit 1, Alton Retail Park, Alton, Surrey, GU34 2QS, United Kingdom
- +44142080386
4.9
Excellent
367 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very good showroom and a very helpful…
A very good showroom and a very helpful salesman, Sam
For us, we were looking for more advice on colours and design including wall and floor tiles. We were expected to choose these ourselves which probably suits most people but not what we really felt we needed
16 October 2026
Unprompted review
Reply from Wickes - Alton
Hi John. Thank you for the five-star rating and for sharing your feedback. It is good to hear that the showroom was well-received and that the assistance provided was helpful. Your comments regarding the need for more guidance on design, colours, and tiling choices are appreciated, as this feedback helps to understand how to better support customers who prefer more hands-on advice during their selection process. -Andrew
I great staff interaction with Guyo and Jack
I was looking for something with my son Guyo stopped what he was doing and actively asked if we needed help, we just asked about stock of an item and he instantly went to work being proactive and finding alternatives for the out of stock item with his colleague Jack. They instantly sorted something. I’m genuinely so impressed as was my son, which is why I’m writing this review straight away. Everyone in the store was polite and helpful, parking is great outside and stock seemed neat and well placed. I’ll definitely revisit.
3 November 2026
Unprompted review
Reply from Wickes - Alton
Hi Mark. We are absolutely thrilled to hear about your wonderful visit. It is fantastic to know that Guyo and Jack were so proactive and helpful in finding great alternatives for the out-of-stock item, making such a positive impression on both you and your son. We are also delighted that you found the store well-organised, the parking convenient, and the overall service so polite. Thank you for sharing your lovely feedback, and we look forward to welcoming you back soon. - Andrew
Guyo was extremely helpful
Guyo was extremely helpful. I came in three days consecutively and he was the friendly face to welcome everytime.
Cheers Guyo
30 October 2026
Unprompted review
Reply from Wickes - Alton
Thank you for your kind words! We're delighted to hear Guyo provided such a warm welcome on each of your visits. We'll be sure to pass on your feedback. -AK
Incredibly pleasant experience
Went into the store to get some paint colour matched and mixed up. Had the luck of being served by Guyo who was incredibly helpful and friendly to work with. Got the colour match sorted in no time and gave us tips in case we wanted more of the paint mixed up.
29 October 2026
Unprompted review
Reply from Wickes - Alton
We are so pleased to hear about your fantastic experience getting your paint matched. It is wonderful to know that you received such friendly, efficient service and helpful tips for your project. We truly appreciate you taking the time to share this lovely feedback. -JG
Jon was exceptional in assisting our…
Jon was exceptional in assisting our needs during a recent visit to your store, nothing was to much trouble to sort out. Thanking you a rarity in these times!
22 October 2026
Unprompted review
Reply from Wickes - Alton
Hi Martin, We are delighted to hear that you received such exceptional and dedicated assistance during your recent visit. It is wonderful to know that nothing was too much trouble and that you had such a positive experience with us. -LG
Excellent service with a smile from…
Excellent service with a smile from Guyo! Great with the kids, found us some scrapped wood and was very helpful when I dropped the paint pot all over the floor 🙈
25 October 2026
Unprompted review
Reply from Wickes - Alton
Hi Francesca. We are so pleased to hear about your wonderful experience and that Guyo was able to keep things positive and helpful. It is fantastic to know the little ones were looked after and that you got the materials you needed. Thank you for sharing your lovely feedback with us! - Andrew
The team at Wickes Alton is magic
Yvette was brilliant at helping me sign-up to your TradePro scheme and Peter was super-helpful guiding me through the paint options for a project I am starting.
20 October 2026
Unprompted review
Reply from Wickes - Alton
We are so pleased to hear about your fantastic experience! It is wonderful to know that Yvonne and Peter provided such brilliant support with your sign-up process and excellent guidance on the best options for your upcoming project. Thank you so much for taking the time to share your positive feedback with us. -AK
Sam Coward did an awesome job in…
Sam Coward did an awesome job in designing our kitchen making our small kitchen the best it can be .We also want to thank Martin & Riley, Skye Installations for making Sam's plans come to life and making the process from start to finish an easy one. Customer care for keeping us informed of when deliveries were to take place and to the delivery drivers managing to keep the huge mountain of kitchen items tidy in my house thank you all
26 August 2026
Unprompted review
Reply from Wickes - Alton
Hi Carina,
We are absolutely delighted to hear that you had such a wonderful experience transforming your compact space into the perfect kitchen with Sam. It is fantastic to know that the design was brought to life by the installation team, and that the communication and delivery process kept you well-informed and at ease throughout. Thank you so much for taking the time to share your lovely feedback and appreciation for the entire team. -Ellysse
Helpful
This store is run by a happy and helpful team. Peter, Yvette, and Tyrese were brilliant. Well-stocked and fairly priced, too.
17 October 2026
Unprompted review
Reply from Wickes - Alton
Hi Isabelle, Thank you so much for taking the time to share such a wonderful five-star review. We are delighted to hear that our team made such a great impression with their friendly, attentive assistance, and that you found our selection well-stocked and reasonably priced. Your kind feedback is greatly appreciated, and we look forward to welcoming you back again soon. - Sean
Wickes designed and installed 2…
Wickes designed and installed 2 bathrooms and both were completed over the summer. Complete redesigns involving switching bath and shower and moving toilet and basins. Sam Coward was invaluable in designing both. He knew what could be moved and what would best fit the area and took my ideas and made them work. Installers were excellent and worked together well with Sam to adjust where necessary. Would recommend Sam and Wickes bespoke service. Both bathrooms are perfect in function and look very good quality.
28 August 2026
Unprompted review
Reply from Wickes - Alton
Hi JulieP, We are absolutely thrilled to hear about your fantastic experience with your complete bathroom redesigns. It is wonderful that the design process was so collaborative and tailored to your ideas, and that the installation team worked so seamlessly together to deliver such a high-quality finished result. We are so pleased to know you love the look and function of both of your new spaces, and we truly appreciate your kind recommendation of our service. - Sean
Lovely shop easily laid out so easy to…
Lovely shop easily laid out so easy to find everything we needed. Had help from Micky who was very knowledgeable and a friendly face would be happily helped by him again !
10 October 2026
Unprompted review
Reply from Wickes - Alton
Hi, Natasha. Thank you for taking the time to share your review with us. We're really pleased to see that you found our store to be well laid out and that you were able to find everything you needed. We're also happy to see that, Micky was very knowledgeable and friendly during your visit. Thank you again for your kind feedback. - Scott H
Wow if only all stores had people like…
Wow if only all stores had people like Guyo, helpful, knowledgeable and a real gent. Many thanks
8 October 2026
Unprompted review
Reply from Wickes - Alton
Hi, Christopher. Thank you for taking the time to share your review with us. We're really pleased to see that Guyo was helpful and knowledgeable. Thank you again for your kind feedback. - Scott H
Guyo was so helpful he helped me with…
Guyo was so helpful he helped me with everything I needed and so polite
7 October 2026
Unprompted review
Reply from Wickes - Alton
We are so pleased to hear that Guyo was able to assist you with everything you needed during your visit. It is wonderful to know they provided such polite and supportive service. We truly appreciate your kind feedback. -AK
Not the biggest DIY branch however…
Not the biggest DIY branch however their staff are increadably helpful.
5 October 2026
Unprompted review
Reply from Wickes - Alton
Hello Simon, thank you for taking the time to leave a five-star review. We are so pleased to hear that our team members were able to provide such great assistance and make your visit a positive one despite the smaller size of our location. Your kind feedback is truly appreciated. -JG
Guyu was fantastic
Guyu was fantastic. Set me up on a trade account which was very beneficial.
He was very efficient and clear. Very capable member of staff.
Thank you Guyu.
6 October 2026
Unprompted review
Reply from Wickes - Alton
Hello Adam, thank you for taking the time to leave such a wonderful five-star review. We are delighted to hear that Guyu was able to assist you so efficiently and help get your account set up to bring you the best benefits. Your kind feedback is greatly appreciated. -JG
Had everything we was after in store…
Had everything we was after in store and Peter W who served us provided excellent customer service , a real credit to the store!
5 October 2026
Unprompted review
Reply from Wickes - Alton
Thank you for sharing your wonderful feedback. We are so pleased to hear that you found everything you were looking for and that you received such exceptional assistance during your visit. It is fantastic to know that Peter W made such a positive impression and helped make your experience so great. We truly appreciate your support and look forward to welcoming you back again soon. -AK
Peter W..
Peter W... oh that wise old fox. Sincere heartfelt thanks for employing this gentleman. I've shopped in Wickes, Alton for years and never before has any member of staff gone out of their way to fully explain the benefit of your trade card - go on the Peter W... excellent knowledge, customer relations and personality. Once again - thankyou Peter W - a true exemplar of great customer service. I honestly look forward to my speedy return! Tim N.
3 October 2026
Unprompted review
Reply from Wickes - Alton
We are so pleased to hear about your fantastic experience with Peter W. It is wonderful to know that you received such exceptional customer service, detailed information about our trade benefits, and great hospitality during your visit. We truly appreciate your kind feedback and look forward to welcoming you back again soon. -AK
Jon was absolute pleasure to deal with
Jon was absolute pleasure to deal with. No task was too big or too small. Be was friendly, approachable, helped set up my wickes trade account. Great customer service especially for new homeowners to the area
25 September 2026
Unprompted review
Reply from Wickes - Alton
Hello Aoife, We're so pleased to hear about your fantastic experience with your new bathroom! It's wonderful that Jon created the perfect bathroom and efficiently resolved any minor issues. We appreciate your kind feedback. -JG
Very helpful and friendly staff
Very helpful and friendly staff. Micky was very knowledgeable and I got everything I needed
19 September 2026
Unprompted review
Reply from Wickes - Alton
We're so pleased to hear that our staff provided such helpful and friendly service, Allison. It's wonderful to know that Micky was knowledgeable and that you found everything you needed. We truly appreciate your kind words. - Andrew
Had help today (monday) from Denise
Had help today (monday) from Denise, who was so kind, going above and beyond to find the vanity sink I was looking for.
She is a credit to the Alton store, with a lovely attitude. Thank you.
21 September 2026
Unprompted review
Reply from Wickes - Alton
HI Linda, We're so pleased to hear about your fantastic experience! It's wonderful that Denise was so kind and went above and beyond to help you find what you were looking for. We truly appreciate your kind feedback. - Sean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.