Wickes Reviews 

DON’T USE THE DELIVERY SERVICE.

I purchased 2 items from Wickes to be delivered. 1 item turned up. They had clearly not bothered to load the second into the van. I phoned up twice and was given a very empty “we’ve escalated it via email” both times after a 20minutes wait. I had no email to confirm any delivery update.

I’ve paid for this item and they can’t even be bothered to send it to me. Horrendous service which I won’t be using again and I’ll be advising everyone to do the same

Michael & Shar were very helpful

Louise in the Christchurch Wickes was exceptional from start to finish, gave us some incredible advice relating to the tiling which we were never given in other places. Would definitely go back when we need our kitchen done or any other needs

I recently had to return a garden sprinkler which was malfunctioning. Although Wickes refunded me for the item they still charged me for the delivery which I think was unfair considering I had to return a faulty item

I was completely lost in the shop at first until the staff came over to help! Char was super friendly and helped me find everything i needed in a sec!

This super nice girl with red hair was so helpful. I’m pretty sure her name is Char, she was so sweet to us and made sure we got everything we needed. Fully recomend!!!

Went in to buy some paint and found the staff to be very helpful and friendly.

They were all helpful especially sophie who helped me with what I needed

We went to Coney Hall yesterday. Met a chap called Kwame. We are having a new bathroom fitted. Some things were not explained to us when we ordered. Kwame was brilliant, sorted everything out, and now we are calm before the installation begins. Thanks Kwame !

I had my life turned upside down when Wickes failed to turn up on the day to install my kitchen, I waited 6 months for fitting, the kitchen was delivered, we were told we needed to do preparations, which has left us still now living in a ruined kitchen, they took it all away again, but we live with the damage caused by the prep. They failed to find a replacement and they just ignored us, we were told 'it could be a week it could be longer' so as Wickes are in Breach of Contract we cancelled. You would think that after all the distress that they have caused us they would action our deposit swiftly. But no, no deposit returned, no reason and day after day of getting ignored. So please instead of apologising with some standard reply just tell me why? have you not caused enough damage to my life, why are you dragging this out? I don't understand how you can treat people this way. Martina ignores my calls and emails everyday, I ask for a new person to deal with it and get ignored. Anyone reading this please dont be the next victim of Wickes there are plenty of us sadly.

What a lovely guy Taylor listened to all my needs and made some great suggestions. Very professional.

I bought a garden shed from Wickes on May 10th with the expectation (as stated on website) that it would be delivered within 28 days. The reality was that it took 7 weeks to arrive. At no point did Wickes contact me to explain the delay. When I chased it up, Wickes blamed their supplier and when I contacted supplier they blamed Wickes! When the product arrived and was assembled it was clearly defective with many gaps and splits between the wooden panels and not fit for purpose. I contacted Wickes immediately (very long wait to get through on phone) and was asked to send photographic evidence which I did. Nothing happened for over a week so I contacted Customer Services again (another long wait to get through) and was told that the person dealing with my complaint was off and that no-one else had access to his e-mails. For such a large company, this does not seem credible. The person I spoke to said that she would be taking the matter over. However, I received no follow up from her. After several days, I e-mailed Customer relations which advertises a 48 hour response time. By the 4th day I had heard nothing so contacted again to restate my request for a refund and removal of the product. I received a reply giving 3 dates by which the supplier would "attempt" to collect the product. These dates came and went. I contacted Wickes again and waited a further 2 days for response which told me the company had been reminded. A further 3 days have passed with no communication. I have now had to cancel the supply of a replacement shed. Wickes do not seem to care about the amount of inconvenience I have experienced and do not seem to want to take responsibility for resolving this problem.

Oli helped us to design a brand new kitchen from our floor plan, he guided us through the whole process and nothing was too much trouble. We were very grateful for all his advice and we were impressed by his genuine knowledge of design and home improvement. We were able to look at a lot of the products in-store but Oli also gave us a lot of ideas based on his own experiences.

From the moment I walked into Wickes Stafford, Deb Mason provided exceptional service. She designed and sold us our new kitchen, and I genuinely couldn't have asked for a better experience.

Deb was outstanding from start to finish. She took the time to understand exactly what we wanted, offered brilliant design ideas, and guided us through every step with patience, professionalism, and genuine enthusiasm. Nothing was ever too much trouble, and she was always available to answer questions, offer advice, and make sure everything was just right.

Her attention to detail, knowledge, and commitment to customer satisfaction were second to none. She made what could have been a stressful process feel straightforward and enjoyable, and we always felt confident that we were in the best hands.

Thanks again Deb x

Excellent service from Colin (Design Consultant) who measured and designed our new kitchen and from Phil Ward who installed the kitchen.
Colin helped us choose our units, worktops, appliances , sink, tap and flooring. He planned the kitchen and gave great advice on how to get the best from our new kitchen. We are delighted with the end result.
The kitchen was delivered a week before installation by the Wickes delivery service , the driver and his assistant were courteous, professional and extremely helpful.
Phil and his apprentice fitted the kitchen over a two week period, they were extremely tidy and carried out the work to a high standard. Phil kept us fully informed during the whole process, organising electricians and plasterers to carry out extra works , again to a high standard.
Overall we are very pleased with the completed project.

Terrible experience . Purchased bathroom suite . At least 8 separate deliveries not advised time slot on most . 3 deliveries contained broken toilets and shower tray . Contacting Wickes was a nightmare with a waiting time to customer services 30mins each time x 12 ! Most advisers polite but not all especially one! Number of individual deliveries required not mentioned at point of sale . Overall communication very poor . Quality of delivery poor all in all a bad service . Left to dispose of damaged goods as they would not uplift . Offered £100 compensation then finally upped it to £200 . Would have taken refund if it wasn’t for my fitters waiting to start fitting . Given I paid £100 for this awful delivery experience I think I only actually got £100 goodwill . If you are thinking of purchasing a bathroom or kitchen from Wickes DONT ! This has been a dreadful experience and not one o would wish on anyone .

Needed a 12volt car tyre inflator quickly. So I bought Wickes 'Sakuts SS3603 12v compressor. The service in shop was polite and business-like (no complaints on this count), but the product is terrible! A total waste of £14! It was incredibly noisy, and it took an inordinately long time to add a few psi to my grandsons tyre. My advice- DO NOT buy this product, however desperate! Sorry Wickes, this product has let me, and you down.

Excellent service from Gemma and her staff today

We have recently undergone a big house project including an extension & complete new kitchen.
Adam McNamara from the Bolton branch was outstanding and made our Wickes experience seamless. He designed the perfect kitchen for our new extension.
Adam’s knowledge and design skills are unbeatable and he is professional with a great personal touch. His passion and energy was inspiring and he came up with ideas we hadn’t considered.
From start to finish every detail was discussed and followed up.
We cannot thank Adam enough for the perfect kitchen for our home and would thoroughly recommend him.
Thanks so much
Louise & Ian Tollitt
Bury

⭐⭐⭐⭐⭐ Great service from Katherine

Katherine was very friendly and helpful., she’s a real asset to your team!! She listened to what I needed, knew the products well, and helped me find exactly what I was looking for. Really good experience overall.