Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
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Review summary
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A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more
Company replied
Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Brilliant
Brilliant! Have my monthly consultations over the phone and always fast delivery on prescriptions once ordered. Always there to help with any queries or issues.
28 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Since changing the site there has been…
Since changing the site there has been medications missed out on every order this time I made sure I ordered everything I needed but yet again 1 of my meds missing from my order had to reorder it.
28 July 2026
Reply from Well Pharmacy
Thank you for sharing your feedback with us. We are truly sorry to hear about the recurring issues with missing medications in your orders, especially after our recent site changes. We understand how frustrating it must be to consistently find an item missing and have to reorder it. We sincerely apologise for the inconvenience and concern this has caused.
If you need assistance with this, please contact us via emailing hello@well.co.uk or through our live chat.
Prompt efficient service and dispatched…
Prompt efficient service and dispatched quickly thankyou
28 July 2026
Took to long to deliver .
28 July 2026
Reply from Well Pharmacy
We understand your frustration with the delivery time. We understand how frustrating this must be. We continuously monitor all feedback regarding the levels of service we provide and will ensure this is escalated.
Please accept my apologies.
Well Pharmacy
Ordered 4 items only 2 arrived but was…
Ordered 4 items only 2 arrived but was charged for all.
Only after a number of emails did I get the message out of stock
27 July 2026
Reply from Well Pharmacy
We sincerely apologise for the frustration caused by the missing items and the delayed communication regarding the out-of-stock products. We are actively reviewing our order fulfillment and communication processes to prevent similar issues in the future.
If you are still waiting for assistance with a refund, please contact our team by emailing hello@well.co.uk or via our chat service.
Thanks again,
Well Pharmacy.
Very happy many thanks ken
27 July 2026
Prompt & efficient
A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for sorting out an account registration issue ... after which the consignment arrived in good time. Many thanks! 🙂
27 July 2026
Prompt and excellent service
24 July 2026
No problem with getting started tohave…
No problem with getting started tohave medicine sent to my address,and was delivered as promised inthe said time.Thank you
24 July 2026
I think the the photo process is very…
I think the the photo process is very annoying, it would be better if yiu just asked for photo i.d instead
27 July 2026
Well make it so much easier…
Well make it so much easier to order and receive my medication just with one text. It saves getting to the doctors to request the order another waiting in a long line at the pharmacy when it is difficult to walk.
14 July 2026
you communicate with me telling me…
you communicate with me telling me what’s happening at every stage and then you always deliver speedily. so great
23 July 2026
You can order what you need with out…
You can order what you need with out queuing up at your local chemist..
22 July 2026
Reply from Well Pharmacy
Hi Brian,
We're happy to hear that our service helps you avoid queues. Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
Fantastic alternative to waiting in…
Fantastic alternative to waiting in pharmacy queues. No idea why you wouldn’t do this. It’d be great if I could get my kids prescriptions like this too. Obviously not great for stuff you need right away.
23 July 2026
Reply from Well Pharmacy
Hi Lou,
We're so glad to hear you find our service a fantastic alternative to pharmacy queues! We appreciate your positive feedback and the suggestion about children's prescriptions. We are always looking for ways to expand our offerings.
Kind Regards,
Well Pharmacy
easy to use and delivered quickly after…
easy to use and delivered quickly after order approved
24 July 2026
Reply from Well Pharmacy
Hi Robin,
We are delighted to hear that you found the process straightforward and that your order arrived quickly after approval. Your positive feedback is greatly appreciated!
Kind Regards,
Well Pharmacy
All the Well team are always as helpful…
All the Well team are always as helpful and as quick at serving customers as they possibly can be they have answer many of my difficult questions everyday zoe is always helpful and polite and has stopped me having to go to the doctors with minor issues that were solved just by seeing her. Kimberley and Laura are always quick helpful polite and caring as can be always with a smile too.
25 June 2026
Unprompted review
Reply from Well Pharmacy
Hi Lacey
We are so glad to hear about your positive experiences with our team. It is wonderful to know that our colleagues consistently provide helpful, quick, and polite service. We truly appreciate you sharing how their support has made a difference for you.
If you would like us to pass this on to the team please email us your feedback to hello@well.co.uk with Compliment and which well pharmacy this relates to in the subject bar.
Kind Regards,
Well Pharmacy
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