Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more
Company replied
Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You text when you're order is about to…
You text when you're order is about to be delivered with prompt service keep it up thanks
29 July 2026
I did not like this delivery service as…
I did not like this delivery service as it took 7 days to arrive would rather collect from my Well chemist
29 July 2026
Timely delivery.
29 July 2026
Well chemist is reliable and it doesn't…
Well chemist is reliable and it doesn't take long to put prescriptions through
29 July 2026
Great service
I have used other delivery services for my meds. Well is bt far the best ... never a problem.
28 July 2026
Delivery service
Delivery service
You get Immediate response on the email stating that we have received your order
21 July 2026
Prompt order delivered by post.
29 July 2026
Late delivery
The product I ordered was not delivered in a timely manner. After waiting about 9 days for a next day delivery I had to phone customer services to sort that out.
28 July 2026
Well pharmacy’s service was fast and…
Well pharmacy’s service was fast and efficient throughout. From setting up an account and ordering to a speedy receipt of my order.
27 July 2026
Easy to use
Easy to use. Kept informed throughout the process. Would be a plus if one could schedule medication orders.
23 July 2026
Always a pleasure to deal with I’m busy…
Always a pleasure to deal with I’m busy with my children so this is ideal for me keep up your good work
28 July 2026
Brilliant
Brilliant! Have my monthly consultations over the phone and always fast delivery on prescriptions once ordered. Always there to help with any queries or issues.
28 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Since changing the site there has been…
Since changing the site there has been medications missed out on every order this time I made sure I ordered everything I needed but yet again 1 of my meds missing from my order had to reorder it.
28 July 2026
Reply from Well Pharmacy
Thank you for sharing your feedback with us. We are truly sorry to hear about the recurring issues with missing medications in your orders, especially after our recent site changes. We understand how frustrating it must be to consistently find an item missing and have to reorder it. We sincerely apologise for the inconvenience and concern this has caused.
If you need assistance with this, please contact us via emailing hello@well.co.uk or through our live chat.
Prompt efficient service and dispatched…
Prompt efficient service and dispatched quickly thankyou
28 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.