Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more
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Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
Company replied
Very good service so far , dispatched within a couple of days of them receiving prescription. Delivered 48 hours later . No problems yet , Much better than tackling our useless chemist.👍👍
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Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Reply from Well Pharmacy
Hi Mrs Georgousis,
We are delighted to hear that you found the ordering process straightforward and that your delivery arrived quickly.
Thank you for sharing your positive experience!
Kind Regards
Well Pharmacy
Took a few days for delivery
Took a few days for delivery. Luckly i wasnt desperate and order in plenty of time.
20 July 2026
Reply from Well Pharmacy
Hi Sharon,
We appreciate your feedback regarding the delivery timeframe.
We do recommend allowing 10 days from the point you request the prescription to receiving the delivery unless you need to contact us regarding urgent orders.
This is bound by the timescales it takes surgeries to issue prescriptions, which can take up to 3 working days. We then require up to a further 3 working days to allow prescriptions to process through our system and to be dispensed and 2-4 working days to allow our external courier, Royal Mail, to deliver as we use Royal Mail 48hour service. Please note: Some orders might take longer due to stock availability, but we endeavour to contact customers in the event of any stock issue/delays.
Thank you again for your feedback and if you ever do need to get in touch with us, please do not hesitate to contact us at hello@well.co.uk.
Kind Regards,
Well Pharmacy
Excellent company to deal with
Excellent company to deal with. Easy to reorder on line and very helpful if there is an issue. Will definitely continue to use.
20 July 2026
Reply from Well Pharmacy
Hi Tracy,
We are so pleased to hear that you find reordering online easy and our team helpful when you have an issue.
We truly appreciate your kind words and look forward to continuing to serve you.
Kind Regards
Well Pharmacy
Fast delivery and the product works
23 July 2026
Reply from Well Pharmacy
Hi Angela,
We are so happy to hear that you received your product quickly and that it is working well for you!
Thank you for your positive feedback.
Kind Regards
Well Pharmacy
Delivered in a prompt and efficient way.
23 July 2026
Reply from Well Pharmacy
Hi Taylor,
We're so pleased to hear that your delivery was prompt and efficient.
Thank you for sharing your positive feedback with us!
Kind Regards
Well Pharmacy
Easy to order,love the reminders.really…
Easy to order,love the reminders.really helps.delivery great and on time.
22 July 2026
Reply from Well Pharmacy
Hi Karen,
We are delighted to hear that you found the ordering process easy and that our reminders were helpful. It's wonderful to know that your delivery was great and on time!
Kind Regards
Well Pharmacy
Very quick service
Very quick service, a very helpful pharmacist and the whole process was easy.
23 July 2026
Reply from Well Pharmacy
Hi Ian,
We're so pleased to hear that you experienced quick service and found our pharmacist helpful. It's wonderful to know that the entire process was easy for you.
Thank you for sharing your positive feedback!
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Miss Holden,
We are pleased to know that your delivery arrived on time. We appreciate your feedback.
Kind Regards
Well Pharmacy
I have been using Well for some time…
I have been using Well for some time now and have never had a problem.
23 July 2026
Reply from Well Pharmacy
Hi Mr Taylor,
We're so happy to hear you've had such a consistently positive experience with us!
We truly appreciate your loyalty and feedback.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Mick,
We're so happy to hear you received great service.
Thank you for your feedback.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Mr Rudge,
We are so pleased to hear that your medication always arrives on time and that you find the ordering process easy.
Thank you for sharing your positive experience with us.
Kind Regards
Well Pharmacy
Excellent and fast service
24 June 2026
Reply from Well Pharmacy
Hi Mrs Billington,
We are delighted to hear that you experienced such excellent and prompt service from us.
Thank you for taking the time to share your positive feedback; we truly appreciate it!
Kind Regards
Well Pharmacy
Think it's a great idea
Think it's a great idea, however I was getting single medication rather than my full medication so it doesn't work for me, I need medication together not separate
23 July 2026
Reply from Well Pharmacy
Hi Glenn,
We appreciate you sharing your feedback. We understand that receiving medications separately when you need them together is inconvenient.
We do endeavor to send medication together but it is not always possible, this can be due to how many prescriptions the GP has issued; they can fit 4 items per prescription but if medication is issued separately they may process through at different times. It can also depend on the medication itself, some medication may readily be in stock and these prescriptions will be dispensed quicker than those that require medication to be ordered in.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Piotr,
We're so glad to hear you found our advice helpful and appreciated our quick responses and fast deliveries.
Thank you for your wonderful feedback!
Kind Regards
Well Pharmacy
Effective communication.
20 July 2026
Reply from Well Pharmacy
Hi Peter,
We are glad to hear you are happy with the service and communication.
Thank you for your feedback.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Lynne,
We are so pleased to hear that you found our service excellent and easy to use.
Your positive feedback is greatly appreciated.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Abbey,
We are so glad to hear that our team has consistently provided you with helpful assistance.
We truly appreciate your kind words.
Kind Regards
Well Pharmacy
Decent service
22 July 2026
Reply from Well Pharmacy
Hi there,
Thank you for your feedback, we are glad to hear you are happy with our service.
Kind Regards,
Well Pharmacy
All connections perfect and pills…
All connections perfect and pills arrived in good time before I ran out.
22 July 2026
Reply from Well Pharmacy
Hi Diana,
We're so pleased to hear that everything was perfect and that your medication arrived promptly before you ran out.
Thank you for your positive feedback!
Kind Regards
Well Pharmacy
Very bad service
Very bad service. It’s impossible to get hold of or speak to a human. All chat messages are handled by AI. I will be switching to another provider.
27 July 2026
Unprompted review
Reply from Well Pharmacy
We are truly sorry to hear about your difficulty reaching a human representative and your frustration with our AI chat. We understand how important direct communication is, all our chats are handed to an advisor if we are unable to resolve your query.
Please email hello@well.co.uk directly and one of our team will support you.
Apologies again, Well Pharmacy.
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