Wayfair Canada Reviews 

Awful company - DO NOT PURCHASE ANYTHING FROM THEM.

They sent me damaged items, refused to replace, promised a refund and have now just refused to respond to me in the chat. The company is dreadful

My rocking chair broke after the first use. Im 140lbs, got it for nursing my baby, and when I rested my elbow on the arm rest and put a bit of weight on it, my elbow blew a hole/dent as if it was made of styrofoam!! The fabric isn’t ripped and its sort of hard to see, but when you put your arm or hand on it you can feel the hole/dent under the fabric. I tried getting my money back as a replacement would just mean the same poorly built chair, and I got no where. My complaint crashed a bunch, and when I did a get a few through, I never got confirmation emails for reference or accountability. Will never buy from Wayfair again, way too many alternatives to chose from these days.

My first and last order ever.I waited over a month to recieve a fibreglass door from Wayfair only to be cancelled at the last minute. No explanation. I finally spoke with someone and they said it was damaged.No offer to replace it.Now I have to wait a week to get my $2,600 back.Absolutely ridiculous.

Wayfair very unhelpful unless you have purchased product protection. Purchased a mattress named Wayfair 10" Foam Mattress that disintegrated and exposed fibreglass dust. Has a 10 year warranty. Passed me on to an American manufacturer that indicated their warranty does not apply in Canada.

I ordered a couch that was in stock. Paid for it and delivery was supposed to be 7 days.
On the day it was to be delivered I got an email saying it was bow back ordered. Then another 3 weeks before it shipped. Then another 4 weeks to get to me and it came in 3 different shipments spread out over a week so I had to store the entire thing for a week before I could put it in place.
Zero contact from Wayfair and everything I called customer service to find out where my couch was they just said "we use a third party shipping company so it's out of our hands"
Couldn't cancel the order and obviously they have no customer retention services so I won't use them again.
I'm sure a ton of people have great experiences but a company is only as good as it's customer service when something goes wrong, not when it's going right.

Should have looked here first. They took my money and told me I didn’t place any orders since 2020.

Consumer beware.

I've went through a debacle with the Wayfair company. Before making my orders i changed my address to my current address and I double even triple checked it before sending off the order. My first package sent said it delivered however it was my old address and I spent $50 to pay someone to take me to go pick it up... To find out that half my products were being sent to my old address, when I tried to change the Address Wayfair Agents told me to call FedEx to change it, for FedEx to tell me ONLY the shipper can change it, I then called Wayfair and told them about it and all they told me was they can't change it but her is 10% off your next purchase then they let me go... So got ahold of another agent for her to cancel half my order that was coming to the right address and she said here is $30 extra for each item I cancelled and the refund will come in 3-5 business days, then she let me go... Then I managed to get ahold of another agent that told me the address is now changed and all he can do is wait for confirmation that it was changed and that he will know in 2 days or I will get an email, I then asked for a manager and they dismissed my messages after I just made another order to replace all that was cancelled on me... If you trust them then feel free but take into consideration that everything is checked and double check if you have to triple check them... I'm annoyed and all they did was throw a coupon or little change to try help situation instead of actually resolving the issue

Ordered deal of the day from Wayfair Canada Received email confirming my order item was charged to my credit card that was on Friday and Tuesday they emailed they had cancelled order and would refund. I went on chat site with customer service and was told item was on back order and they didn’t know when they would get more. And yet they were still selling the same item on their site same sqew # at a higher price. So if there is none why did item still show as available on their site at higher price. Deal of the day is scam of the day.

I ordered a five drawer chest a couple of weeks ago. It has not arrived yet. Since then there’s been a price drop of $200 and with taxes I paid approximately $250 more than I would if I was ordering now. Unfortunately, Wayfair has absolutely no internal price matching policy. They would not even offer a credit. I pointed out that this is unlike most of their competitors, but they were not willing to make any kind of compensation. This would make me very reluctant to order from Wayfair in the future, especially given the other negative reviews on this site.

ordered a rug, paid full price; after 2 weeks, found a better one and applied for refund within the 30-day return limit - only to find out that I had to shell out a $39.99 shipping fee. Outrageous! No more Wayfair - Amazon honors its return policy without ripoff surprises.

I bought a queen size bed 1 year ago still reliable very nice

Had good experience with wafer in the past but my recent experience was awful as I purchased something online only to be told a day later that they made a mistake and it was double the price. I will now shop elsewhere

I ordered the silver Luxury White Oval Coffee table of 51 inch on November 9th, 2025. I received 2 bases no top for the table on November 13. Wayfair ordered a replacement (the whole table) and on November 20, 2025 I received again 2 bases for the coffee table and No top. I explained to Wayfair that it is an issue with this warehouse sending only bases for this item but they said can only issue a ticket can not reach by phone their warehouse to make sure not to get again only the base . I am still waiting now for the top of my table.

if i could leave zero stars, i would. i ordered an item, paid for it, got the confirmation email showing i'd paid using my visa, and a week later, i got an email saying i had to pay for the item still. i confirmed with my bank that the transaction went through, and after several hours of back and forth with "customer service", the customer service "manager" would only say he would send the issue to their finance department to look into. They tried to tell me i had to pay for it a second time, but would get a refund if i'd already paid for it! Whilst simultaneously telling me i hadn't already paid for it! The customer service "manager" refused to do anything to make their mistake right, beyond sending it to their finance department to try to figure out. I have no idea when the item i have already paid for will be sent to me.

Almost every item ordered from Wayfair has defects (broken, scratched, dented). It is very disappointing to spend the money, wait 2 or more weeks for the items to arrive and only then to see that the items are defective

Horrible horrible horrible épais de Flanders horrible horrible horrible horrible Homer simpson

I bought a zero gravity massage chair last week. The same day, the price went down of 120.$.
There is NO phone number to reach customer service.
I wrote to them through the web site to explain the situation and ask for a price adjustment.
I got an automatic reply saying that à customer relations agent would contact me within 1 working day.
It has been 6 days now and no news from them.
It is impossible to get in touch with anyone, either by phone or email.
This is a VERY BAD customer service.
I do NOT recommend this company.
This was my first purchase and it will my LAST.

I purchased recommended bulbs for my chandelier the light is dimmable bulbs r not. I tried to cancel bulbs as they
had not been shipped yet. I was told wait till they arrive. Now I have to pay return shipping. I will still look but buy similar items from another web site.

Left my parcel downstairs didn't buzz to let me know it was there went down to get the mail and caught someone trying to take it when I saw the box and it said xmas dishes I asked to see the label and yupe my names on it and they wouldn't give it to me I had to call the landlord for help and all wsyfair wants to do is offer me a lousey 10% of next order and only got that lousey offer after texting for awhile as if I'll order from them again

I moved and recently bought a few new pieces for my home. I hadn’t used Wayfair much in the past 5 years, but I notice a huge difference with my recent orders. The customer service is almost nonexistent, and for expensive items that come with defaults or the shipping experience is inadequate. I will only use Amazon from now on, lesson learnt.