Wayfair Canada Reviews 

I wish there were negative star to give. I placed my order in October 2025. It’s now 2026 and still haven’t received anything . My money is gone . They showed the status delivered even though I did not receive anything. They said we will ship the products again and haven’t received anything still. The customer care is ridiculous. Would never ever recommend this Website.

NEVER USING WAYFAIR AGAIN IN MY LIFE, Amazon is 1000 times better!! They do not give a damn about the customer's requirements, even when we are physically hurt. They would leave products on the public sidewalks and cause injuries to others, without any remorse or take responsibility to fix it. Disgraceful indeed. F U Wayfair!!

My experience is having watched their awful commercials with non-words and mixed English/French terms. "Chaise Lounger" is not a term. That is French and English mixed together. There is no such thing. It isn't a lounger at all. It is called a "Chaise Longue", a long chair. The world and the West especially are getting a lot dumber and completely uneducated and unread, and this leaks into companies like this that just make them appear really stupid.

I accidently ordered a fireplace on the american site. The fireplace I ordered was on sale (both on the canadian and american site) I was charged in American dollars ($400 more than the posted price), even though my account is Canadian. They refuse to credit me the differance. The only choice is to return the product and pay the large shipping fee, then re-order from the Canadian site. Now the product is more expensive so not worth the hassle. Poor management service. I showed them the bill and they refuse to do anything. Why would a Canadian person with a Canadian address purposely order from a US company, pay more, when the product available in CANADA. Flaw in their system. I'm angry.

I ordered a TV stand during Wayfair’s New Year Deals with a confirmed delivery date of January 6. On the delivery date, Wayfair changed it to July — a six-month delay.

This caused me to miss all other sale opportunities. Customer service was slow, unhelpful, and one agent even disconnected the chat. The only solution offered was a refund.

Meanwhile, the same item still appears as available on their website with January delivery, and higher-priced versions are in stock. This experience felt misleading and frustrating.

If zero stars were an option, I would choose it. A complete waste of time and money.

Unacceptable and contradictory service. I contacted customer service twice about my delivery schedule. The first agent told me my package would arrive tonight. The second agent told me it was scheduled for tomorrow. No one could give me a straight, reliable answer. This company's left-hand does not know what the right hand is doing, resulting in a complete waste of my time. Avoid if you need clear communication

Company bait and switched me on a composter. Sent me a lower priced item twice. Customer service is beyond unimpressive. Worst online service I have ever had. Sending back a product with them is a chore. Wayfair will probably be going out of business soon.

Wayfair sucks. They change their prices sometimes even doubling the price of the item. Their customer service is a joke and I would never recommend buying any item from them.

received a rug had some pulls on it, didnt expect it but when I told them right away they informed me that another one is being shipped and should receive it in a few days. First time buying from wayfiar but definitly not the last time. Thanks

I like their products but god help you if you ever have to return something. They make it so hard. The worse return experience ever. I have a mattress sitting in my kitchen for two weeks. They keep giving me the run around on a pick up date. I think they’re waiting until the expiration date so they don’t have to return it.

“WORST CUSTOMER SERVICE”. We ordered a sectional on Nov. 28 and finally ended up cancelling it on Dec. 28. The sectional was shipped and arrived at Richmond, B.C. Canada on Dec. 10th. Richmond, B.C. Is 5 hours away from where we live. We contacted customer service and was told it would arrive between Dec. 15 and 20 and was told that customer service would call us back to confirm. Never received that call back. Called again and talked with a supervisor who said he would check into it and call us back with an update. Again. No call back! Called again and talked with another supervisor and was assured that we would receive the sectional by Dec. 28th at the latest. Again, the sectional didn’t arrive. Called again and talked with another supervisor who gave us a complete run around and told us we should contact the shipping company ourselves. When pushed he didn’t have a clue when it was going to be shipped but told us it could be another 2 or 3 weeks!! That was the final straw so we cancelled it. All through this whole process we were given every excuse possible, lied to and totally disrespected!! Will never deal with them again and I strongly suggest if you do “Beware”

I got a gaming desk and a gaming chair off Wayfair and they’re both a piece of junk would not recommend Wayfair horrible place if you want a gaming desk and gaming chair just go to a store and buy it. Don’t buy it on Wayfair.

Terrible service. I ordered a sectional then was told the purchased was canceled because of unforeseen tariffs. I purchased a new sofa elsewhere, but a day later got an email from Wayfair that they couldn't process "my" cancelation and charged my credit card. After spending a long time on the phone I was able to reverse the transaction.

I had also purchased a desk and was told that I could delay the deliver date with FedEx. This turned out to be false - the delivery arrived on a date that I wasn't in the building and there way for me to get the package.

I am incredibly disappointed with my experience and will never use Wayfair again.

I spoke To a representative at Wayfair on Dec 12 th, he assured me that my margarita glasses would be delivered before Christmas as he knew they were Christmas presents. Received an update on tracking and stated that my order would be delivered between December 17 and 21. Received a subsequent email saying parcel will be delivered between December 28 and December 31. This is extremely disappointing as these were Christmas presents and in the situation now is embarrassing. Spoke to one representative from Wayfair and was disconnected. I believe on purpose. Spoke to a second representative and she states that there’s a good chance I will receive my parcel before December 25. If this parcel does not arrive before Christmas, I will probably not deal with Wayfair again since I can’t trust their timeline. Subsequently the glasses did arrive Dec 23.

Click Bate with delivery Time-line which they extend the day you are waiting for the product to arrive.
Customer Service does not care, no customer retention, they don't take ownership.

I am writing to document an incredibly frustrating and unprofessional experience with Wayfair's customer service regarding a return from three years ago.

The Problem:
In November 2025, I discovered that a return I processed three years prior was still showing as "pending" in my account. This should have been resolved immediately in 2022.

A Pattern of Poor Service & False Promises:

First Contact (WhatsApp, Nov 2025): An agent told me the return had been processed—which was a lie, as the status only changed while I was on the chat. I was then told a refund was coming.

Second Contact (WhatsApp, Dec 12): A different agent gave a nonsensical excuse, claiming a refund was impossible due to the 3-year gap.

Third Contact (Phone, Dec 12): A phone agent promised a refund to a new card I provided within 48 hours. This did not happen.

Fourth Contact (Phone, Dec 19): An agent hung up on me mid-sentence while I was calmly explaining my frustration. I was not shouting or being abusive.

Final Contact (Phone, Dec 19): After insisting on a supervisor, I was told the previous promises were void. They now stated they could not refund to any card due to the time elapsed.

The Unsatisfactory "Resolution":
My only options were:

A store credit (unacceptable for a refund owed for 3 years).

A paper cheque, which would take 6 weeks to arrive.

Given that our national mail system is currently on strike, receiving that cheque could take months. After the immense hassle they caused, I insisted they send the cheque via traceable courier, at their expense. This is the bare minimum they could do.

Conclusion:
Wayfair's systems failed to process my return initially. For over a month, their customer service team provided conflicting information, false promises, and unprofessional conduct (including hanging up on a customer). They have held my money for three years and are now making it as difficult as possible to get it back.

I strongly advise against purchasing from Wayfair if you value a reliable return process or competent customer service. You may be on your own if anything goes wrong.

this place got awful Customers service, and scam extended warranty. I recieved a table and 8 chairs, one chairs broke at first use, extended warranty start from day one, but will not take care of anything for the first year, so you basically loosing a full year of the warranty. And now, i've been waiting for almost a year on my replacement chair. its 'stuck at custom" according to customer service. And they won't do crap about it. stay away.

I ordered a Christmas tree. They sent me an email with a picture that it was delivered. The picture was not of my house and I was home 10 minutes later and it wasn’t there and I have a nest camera which didn’t show them. I reached out to customer service and they were absolutely horrible. I spent hours texting and they said they couldn’t contact fed ex and then wanted to send me another one arriving Christmas Eve and then offered a refund. When I said okay to the refund they never wrote back. I went out and got a new tree. Then the next day I followed up and had to explain all over again. They wanted me to wait 4 days for the investigation. I complained again and they said they would refund. Then today I get an email saying their gps shows they went to the right location and it was delivered )which it wasn’t) and that I had to file a police report to report it missing before they would issue a refund. They are asking me to file a false police report because it was never here. I will never use them again.

They sent a product with missing parts. Then promised to rush parts to resolve. Then 2 days later offered a 15% discount and replacement parts. Then minutes later said they were sorry but couldn't offer both things. They asked me to choose between a 15% discount where I would have to find the parts myself or replacement parts which they had no idea as to when they would arrive.
This company lies about delivery times and and makes resolution offers only to remove them after accepted.
Do not deal with Wayfair!

I would rate 0 stars if I could. The customer service is abysmal. Someone called trying to upgrade me to the business account. When I politely declined, he hung up. Then trying to get follow up on anything is a joke. When someone says 'we're looking into it and will get back to you within 48 hours' they mean "we don't care and actually will never contact you". Even via chat, when an agent says "allow me a moment to look into this" they disappear. Oh, and watch out for the hidden fees and costs. There is a zero return policy despite what is claimed on the website. Once you buy something consider it yours for good.