Due to a condition I have, I need electrolytes. Coconut water is rich in electrolytes. I have a contact in Vitacoco called Arch. When I’m running low, which is frequently, I email him, and within a... See more
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I wrote email to inform that your few packs purchased were tasting like more water added rather than natural coconut water and they asked me to send pictures batch number etc after a month as they rep... See more
Edit on my previous review…. As expected the situation was dealt with quickly and courteously, it appears that my consignment must’ve been damaged hence the issue. My card was credited with the fu... See more
Company replied
Ordered 500ml x5 coconut oil. Had a beautiful experience. Didn't have to worry about about placing an order. Items were delivered promptly, and of course while maintaining good quality on the prod... See more
Company details
About Vita Coco
Written by the company
Vita Coco is the World’s number 1 coconut water. Coconut water is a delicious, hydrating beverage that's full of nutrients and vitamins. We love it. And we think you'll love it too, once you try it and learn about how good it is for your body and the world and all that.
The Vita Coco Project®
Realising that coconut production is having a positive impact on our farming communities, we launched The Vita Coco Project®. Together with our partners, we've formed an ambition to positively impact 1 million people in coconut farming communities around the world.
B-Corp
Also, did we mention we are certified as a B-Corp. We're committed to balancing profit and purpose. We're here to positively impact our employees, our communities, and the environment.
Contact info
The Hydration Station, Floor 2, 55 Charterhouse Street, EC1M 6HA, London, United Kingdom
- +44 (0) 207 183 7312
- hello@vitacoco.com
- www.vitacoco.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Two bottles were selected open and I…
Two bottles were selected open and I raised this with customer support. I did not got any resolution from them on this matter.

Reply from Vita Coco
Vita Coconut Water was honestly one of…
Vita Coconut Water was honestly one of the worst drinks I’ve ever seen. My friend tried it and nearly vomited because the taste was so off-putting and fake. It wasn’t refreshing at all—more like watered down with a weird chemical aftertaste that made us both want to spit it out immediately. The packaging made it seem like a healthy, natural drink, but it felt anything but natural. For something that’s supposed to be hydrating, it just left us feeling sick and disappointed. I wouldn’t recommend this to anyone, especially if you don’t want to risk feeling nauseous like my friend did.

Reply from Vita Coco
My wife just bought a product from you…
My wife just bought a product from you & I promise this coco water is bland. It tasted like half water. Coconut water is very tasty only if there’s no other mix to it. No one can tell me how a coconut water taste like because I used to drink coconut water everyday. Just my thought. Keep trying.

Reply from Vita Coco
Love coconut water
Love coconut water, have them on subscription - you can turn on and turn off the subscription as you like without fuss. Had one in transit while away and they bounced the delivery forward without any problems. Great communication. Excellent customer service
Product great, delivery not great
I would give 4 stars for Vita Coco themselves but unfortunately they are let down by their courier - Evri who I find incredibly unreliable. They had the parcel for over a week and whilst Vita Coco did respond to my emails, they seemed unable to find out where the parcel had got to.
Enjoying abundant coconut water
Enjoying abundant coconut water - always some to hand with a subscription.
I am a great fan of this product I only…
I am a great fan of this product I only deducted one star as one of the cartons was crushed on the top and it is very difficult to dispense the coconut water without it spilling all over the place otherwise it would have been 5 stars.
Worst delivery I have ever seen
Worst delivery I have ever seen. Took more than a moth to deliver every time. I have ordered on 12th July still didn't receive. In betweenI had to complainand order again. In January they did the same.

Reply from Vita Coco
VitaCoco.
Great communication and great customer service . I should coco.
MJ dealt with my case and was superb.
Would be a top score but the new lids…
Would be a top score but the new lids fall off the cartons…
Great products and better discount…
Great products and better discount compared to other sites and able to get subscriptions for regular orders.
I ordered this product on the 14th of…
I ordered this product on the 14th of June, twice it was sent back to the company, it never arrived. I have now been given a refund, which will take up to 10 days to reach my account, meaning the company will have had my money for a month with no goods to show for it. A very annoying shopping experience.

Reply from Vita Coco
Ordered 500ml x5 coconut oil.
Ordered 500ml x5 coconut oil.
Had a beautiful experience.
Didn't have to worry about about placing an order.
Items were delivered promptly, and of course while maintaining good quality on the product.
I'm ordering 750mls going forward.
Amazing drink…
Regular order arrived really quickly and very well packaged. Loving coconut water. I started drinking it for health reasons but now also because I love it. My cramps have disappeared since drinking it after a run or workout.
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