Vets Now - Kilmarnock Reviews 

Wonderful service. The team were extremely helpful and informative.

Extremely helpful and saw Luis immediately

Rushed out little cat autumn to the vets now in Kilmarnock staff were very helpful They hospitalised her and managed our cats pain the bill was very reasonable, thank you so much for all your help! 🌼 she is doing well thanks to the treatment she received.

Amazing care and kindness for me and my poorly dog. I had to take him during the night in an emergency and the staff couldn’t have been nicer or more helpful.

I cannot thank you all enough for helping my dog on New Year’s Day. Was quick to be seen and Monty was given help within 5 mins of arriving.

Helpful, understanding and very kind staff. Helpful texts with directions to Vetinary clinic.

The vet herself along with the receptionist were extremely professional, helpful and kind. The service was exemplary and carried out very efficiently.
However, in the first instance the call handler added significantly to our upset and caused real anguish. They could not get past how expensive the treatment was going to be. Asked several times if the animal was insured, are you the policy holder, spell the name, the address, spell it. The initial part of the phone call was extremely poorly handled and a concern will be raised regarding this. Also, it took three phone calls, selecting the emergency option to have the call handler answer the call.

Had to phone as my wee dog was vomiting and was told to come down and was told that I had make a payment of 288 before she would be seen then another payment after being seen,took all my insurance papers as was told they would deal with my claim on my behalf etc my partner explained that she needed an antibiotic and anti sickness but was that she would have high temperature in order to give an antibiotic yes temperature high no antibiotic the bill was 345 odds then on boxing day I got demanding emails and texts to pay the bill but they claim they automatically send out funny how no other companies over Xmas Sent out emails etc...phoned there customer services 4 times today and now I've to fill In my own claim form for them even they they are charging me 25pds admin fee for doing there job seemingly they only do your insurance clai if you are a regular patient mon to Fri in working hrs not for emergency cover which is a cheek staff spoke down to you and in fact the lady at the picked up a poo put it in poo bin outside then came and spoke with me and touched my phone and from someone who suffers severe ocd point it was extremely distressing .all in they weren't very understanding, unhelpful and iam paying them mega money for being shabby and unprofessional towards me,my wife and pet and now I have the anxiety of form filling and demanding emails and texts for money.god help any poor person who can't or hasn't the money to pay for this service no wonder people are hanging dogs into dogs trust etc when you have charlatans like these vets shocking the way they treat you like a cash dispenser then hound you like a loan shark....its all about the money with these people the care no happens and its about time the government started having control over them maybe they would be less abandoned pets going about

Lovely staff & great advice - as just checked over kindly only charged third of expected fee- so far dog ok (hope lasts)!

An unfortunate family member was in the unfortunate position of having to release family pet from suffering during out of hours. Having had to endure the loss of "family member", all staff could do after outrageous bill was paid, was try to extort cremation fees from owner with no explanation of how, or what procedure entailed. 2 days later still trying to do the same.

Extremely helpful and genuinely kind. Such a lovely person.

Caring and dedicated staff that are professional and knowledgeable.

Prompt attention. Updated on care as went along. Felt comfortable leaving Daisy in the vets care

The staff were amazing, so friendly and reassuring. They really put us at ease and we felt like our pup was in good hands 🥰

Seen very quickly and vet was helpful and thorough.Price was quite high but overall a very good service.

We were offered an emergency appointment and were seen within a few minutes of arriving. The nurses and vet were very friendly and reassuring.

Vet totally mis diagnosed my kitten, didn’t really listen to what I was telling him sent us home saying my kitten had been bitten by another animal and gave him an antibiotic injection, if I hadn’t gone with my gut knowing something wasn’t right and taken him to our own vet the next morning he would have died. Poor wee thing had a head trauma and swelling of the brain, would not recommend this vet at all, £325 for absolutely nothing I will be pursuing this matter further

Very friendly and welcoming.
We had an emergency with our cat and were seen very quickly.
Kindness and helpfulness very much appreciated.