Vets Now Reviews 

One star for the charges we were charged

We had to take our pet to Vets Now Herne Bay , let me start by saying the staff , receptionist and vets were amazing , and this review does not reflect them but the charges the company put in place

We were charged £585 in total for the service which was approx one hour , this was 11am on a Sunday , the vets was open so it was not opened for us , not the middle of the night and we had a 10 minute consultation that was £320 plus treatment ( a injection to make our pet sick) they charged £265 , that took 30 minutes total

We are so upset that the charges were so extortionate, we were advised by another vet in Herne Bay that sadly was busy as to why we had to go to vets now their consultation charge at that time was £69 such a huge difference

I complained to vets now and that has been very difficult even though I signed the forms and paid the bill , they advised the person who made the call had to send a email of authority, we did that and then they advised it had to be the owner , which we have now done .

To add we have repeatedly had to request Vets Now respond to the insurers as we have put a claim in and they have not responded

There is no pricing on your website so this seems to give you cart blank to charge distressed owners what you like

Seen quickly in an emergency situation. Staff friendly and helpful. No waiting time seen immediately. Would recommend Vets Now emergency clinic at Stoneygate Lane

Friendly sound advice

very help full and gave full advice as to options to take

The vet who operated on my woofer was nice and honest however I was told my dog should be bk out with me in 10 to 20 mins as he was on oxygen but I then never heard anything for an hour and half and it was nerve wrecking

Amazing treatment and centre
We were away in our motorhome when our dog took at turn for the worse.
We attended out of hours emergency vet.
Our beloved dog was in overnight and received IV antibiotics and care.
They saved her life from infection which I believe could have turned into sepsis. My dog has systemic lupus so can not come with infection. My dog went into the vet fragile and came out stronger. The vet gave us medications to go home with and advised returning home will be better and even discussed what time to take to the motorway to make it less stressful travel. Thank you so much we are eternally grateful x

The staff were courteous and so helpful. The service was impeccable and we felt so valued and knew instantly our little Maine coon girl would be well looked after, which she was. I couldn't be any happier that everything was done to help us and our girl. I would highly recommend and give more stars if i could. Thanks guys, we really appreciate everything

Very good service and compassionate staff

Very efficient service.

Bee sting!

Vets were great and helped our puppy get back to normal after a bee sting. Friendly and helpful. We were seen at 1am after an hours drive.

Probably normal procedure with all emergency vets but they have a £35 admin fee for insurance claim.

I asked them to remove the fee, and they did so without protest. I filed the claim myself but my insurers required them to sign the form regardless of having the medical history. I was therefore billed the £35 again. Overall bill £391.59.

Moral of the story. Suck it up and let them deal with the whole claim because they'll charge to same.

I’m so impressed with the quality of service that I received, my poor little boy had cut his leg really badly. Both the reception staff and vet were excellent and put me at ease during this stressful time. I’m very grateful for all of their help

Had to take my dog in for an emergency appointment. Everyone was amazing, calm and kind. My dog was given lifesaving treatment and was so well looked after. I was given reassurance and regular updates. It’s not an experience anyone wants to go through, but if you do, these are the professionals you need.

Vets now is a portal in your hour of need. All veterinary staff were calm and reassuring. However, I found the female receptionist disrespectful for addressing me as darling when I'm a female in my 70s. It's not professional.
Unfortunately my emergency visit was Sunday, I was told what the initial fee would be but when your dog is very poorly, you have to pay.

Will be writing a complaint to this practice. Disgusting behaviour and was threaten with police and RSPCA to sign paper work for £1k to euthanasia my dog, instead of letting me taking her at home and getting a second opinion visit from my own Vet and allowing to be put down in my own home. Then refused to hand over dog back.
Then used the police to mock me and telling me to empty out my pockets and my age.

Dont not take your dog here. they dont even bother to call your normal vet or view their medical history even when offered to them. They work on order of priority of pets and if your pet is old and has many conditions- they rather put them down than do any diagnostics to earn than £1k for a 10minute dog by putting them asleep.

Its illegal to not tell owners how much the treatment costs before taking the pet in and then slapping a bill that went from £300 consultation fee to £1000.

Hope you review your CCTV footage because telling police officers to come out for being called 'violence' falsely when I declined euthanasia on my dog is not a criminal offence, nor is making any other arrangements to relieve that suffering else where.

Prompt responses from call centre. Was communicated with clearly throughout. At the emergency clinic we were seen in a good time given that it is first come first served with the proviso that emergencies will be dealt with. Overall a good response with sympathetic staff at what was on a stressful time for owner and pet

The attentive vet and explanation of his issues and reassurance

They was really helpful with blackie really appreciated them getting her in for a appointment, the woman that seen to blackie was really good, gave good advice on what to do next

Everything was excellently except for the fact that it was freezing inside. A warm day outside, but surely no need for air-conditioning to be so cold. I was shivering for nearly an hour. Great vet though, and helpful staff.

I want to be fair, so I'll start with the positives. When our cat suddenly became critically ill at 2am last Saturday, we got an appointment within about 10 minutes of calling our own vet, who put us through to the on-call emergency service. That night it was Beach House, West End Road, Bitterne, the practice is Vets Now, not Beach House staff, I assume. The nurse was genuinely lovely and kind throughout.

Sadly, the vet was a different story. I was in pieces, understandably, this was a totally unexpected outcome for our beloved pet and she was cold and hard-faced. No sympathy, no warmth. A deadpan "I'll give you a minute" to my partner, as I stood there and sobbed; that was as much comfort as we got.

I understand it must be an incredibly hard job, I couldn't do it, especially in this heatwave with so many sick and dying animals being brought in daily. But in all my years of pets being at death's door, I have never experienced this coldness. Other vets would hold them, or stroke them, say their name, talk to them, just that makes the situation a little easier to bear.

Her handling of him upset me deeply. She got hold of him by the neck to pull his head back to look at his gums, he was fragile and, as it turned out, dying. All I could think was: please be gentler with him; he was clearly suffering.

When it came to decisions, there was no real explanation of the options; she offered a blood test or the dreaded other option, repeated medical jargon we didn't understand, and nothing else, no explanation of what it meant or what to expect. Just a flat "what do you want to do?" as I scrambled on my phone for the notes I'd made when our own vet called five weeks earlier with blood test results (emergency vets don't have access to your own vet's notes), hoping it would give her some idea of what could be wrong. He was on no medication, and in truth not much would have been known. So in one of the most painful moments a pet owner can face, we were left to make an impossible choice with little guidance and no compassion.

This isn't about the outcome, I'm sure nothing could have changed that, and the heat had clearly escalated whatever was going on inside him. It's about how it was handled.

We've sadly been to Beach House before in the middle of the night, when our 22-year-old cat was at death's door, and that was a completely different experience, gentle, compassionate, everything you'd hope for. So I know it can be done. The speed of the appointment and the nurse's kindness showed this service is capable of it. The vet's coldness made a hard night, much harder than it needed to be. Please whoever you are (maybe Tasha I cant remember) I hope you read this and know it is not ok!

Excellent care for our cat who was poorly and it was a Saturday evening.
Luna was assessed and given medication which helped her and she is now on the mend.