Vax UK Reviews 

69,550
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 13,677 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and reliable shipping services, noting that online orders arrive promptly and are securely packaged. Consumers are also very happy with the incredibly helpful staff and dedicated customer support team who always go above and beyond to resolve issues quickly. However, some customers also noted that certain cleaning machines feel a bit too heavy or slightly difficult to carry upstairs. A few reviewers mentioned encountering occasional missing components or attachments upon initial delivery, though friendly customer service agents quickly arranged prompt replacements.

What people talk about most

Product

Consumers find the product to be extremely satisfying, highlighting powerful suction, ease of use, and quick... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast next-day arrival and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction regarding the powerful... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising helpful, kind, and efficient advisors who... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising agents for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If I could give a 10 star review I would. This company have been nothing short of fantastic when dealing with my Vax cordless vacuum cleaner which stopped working. I reported it on the Thursday and it... See more

Rated 5 out of 5 stars

Emma who dealt with my issue was superb. My nozzle arrived dissembled with no instructions, Emma looked into it and it appears some point during transit it must of come apart. She straight away issued... See more

Rated 5 out of 5 stars

Ordered a new hoover. Great service. Communication re delivery was brilliant. You are given a 1 hour time slot for delivery, which really is excellent. No hanging around all day. I must add that pre... See more

Rated 5 out of 5 stars

One of the 2 batteries supplied failed almost at the end of the guarrantee. Vax replaced it without any quibble. The only battery failed on my previous vacuum from Halo and they were unable to replac... See more


Company details

  1. Appliance Store
  2. Vacuum Cleaner Store

About Vax UK

Written by the company

Vax was founded in 1977 by British entrepreneur, Alan Brazier, in his home town of Droitwich, Worcestershire. The brand shot to fame with the launch of the iconic orange tub carpet cleaner, and since then Vax has become a market leader in floorcare products. Still based in Droitwich, the Vax team have developed and innovated a range of products to now include vacuum cleaners, carpet washers, steamers, hard floor cleaners and solutions.

The success of Vax has been driven by the belief of listening to customers and keeping the end consumer in mind. As experts in floorcare for over forty years, Vax has never stopped striving to make cleaning quicker, easier and more effortless.

Free Next Day Delivery

Nominated and free next day delivery options available.

Available on product orders to mainland UK, received Mon – Fri before 7pm. (Terms and conditions apply and can be viewed here https://www.vax.co.uk/terms-and-conditions)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

70K reviews

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4.7

All reviews

(69,550)

13,622 reviews in the last 12 months

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Rated 5 out of 5 stars

My new hoover has so far impressed

My new hoover has so far impressed, I'd had a Vax carpet shampoo/ vacuum in the past but replaced with another brand of vacuum but needed an upright and chose this as it has the option to carry, it has taken so much grit dirt out of carpets the old one didn't I'm very pleased with it, speedy delivery too, iv yet to use the carry option but can say I'm glad I came back to Vax

19 September 2026
Unprompted review
Rated 5 out of 5 stars

A GUARANTEE WORTH HAVING

Good morning. Yesterday our carpet cleaner was returned to us after only a few days and seems to be working again. I was delighted to see that the brush heads etc had been replaced as part of the service. You have more than fulfilled your guarantee.
This is such a refreshing example of integrity and good service. Thank you.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Excelent machine and service.

Very good next day service very lightweight easy to use machine that works brilliant.comes apart easily for cleaning and easy to fit and remove clean water and solution tank. Very pleased with service and machine.

25 September 2026
Rated 2 out of 5 stars

I chose this product due to the free…

I chose this product due to the free gift. I understood it was a car cleaning product or a steamer. I received a couple of hover parts I already had with the hoover so was very disappointed. Although the free gift was not great the hoover is fantastic and custom service was brilliant.

25 September 2026

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