Vax UK Reviews 

The vacuum cleaner was delivered as described

Efficient delivery well packaged
Great vacuum cleaner-moves well and not as heavy as thought. Very pleased with purchase.

Brilliant hoover I have 3 cats and 2 girls with long hair smooth and great suction

Really solid machine and easy to assemble,I haven't used it yet but I'm sure it will do a fantastic job!

Excellent customer service. Delivery was exactly when they said it would be. The product itself is fantastic!!

Super fast delivery
I love the fact that they sort out the warranty without you having to lift a finger
Very well designed vacuum and washer

Susan was brilliant! Great customer service and speedy resolution today. Thanks Susan! Credit to the Vax customer service team

Delivered on time order was easy already used works well

Leigh was quick, knowledgeable, friendly and helpful

We have a problem with our floor head forecourt Vax, I contacted Vax via WhatsApp and was connected to Amanda. I explained the situation, she asked me to try something which didn't work. So she immediately ordered us a new part under my guarantee. Fantastic service

Our new carpet cleaner is amazing! So much more powerful than our old one ( different brand)

I had a great experience with Vax customer service. Brian was fantastic and really helpful in resolving my issue. He was friendly, professional, and got everything sorted quickly. My replacement battery is already on its way, which is great. Thank you, Brian, for your excellent help and customer service!

Came broken and have to wait at least 10 days for replacement

Contacted Vax with an issue i thought I would be able to fix. I'd sent over pictures of the issue, and they responded very quickly,stating that they would be sending me a new replacement part.

Very good customer service.

Easy to use the WhatsApp chat for customer service. Good communication and the matter was quickly resolved.

Shocking warranty service – apparently proof of purchase isn’t enough

I’m genuinely appalled by the way VAX has handled my warranty claim.

My SpotWash developed a fault and I contacted VAX within the one-year warranty period. I have proof of purchase clearly showing when and where the machine was bought, yet I’ve effectively been left with a broken machine and told my warranty cannot be honoured.

Why? Because the serial-number sticker is no longer attached to the machine.

The sticker appears to have come off during normal use. If this small sticker is apparently so crucial that losing it can render a warranty worthless — even when a customer can provide valid proof of purchase — then perhaps VAX should consider putting the serial number somewhere permanent on the actual machine.

At the very least, customers should be CLEARLY warned when purchasing or registering the product that if this sticker comes off, they could potentially lose their warranty. I certainly don’t recall any prominent warning telling me to photograph or preserve a sticker because my proof of purchase might otherwise count for very little.

What makes the whole experience worse is the complete lack of empathy or any meaningful attempt to find a reasonable solution.

I have two babies at home, including a 10-week-old newborn, and I’m now left without a working SpotWash. After explaining my circumstances, VAX’s solution was to offer me a discount code to spend even more money buying another one.

Seriously?

With the cost of living as it is, suggesting that someone simply purchases another machine when they’ve already paid for a product that has failed within the warranty period is hardly a satisfactory resolution.

I wasn’t asking for special treatment. I was asking VAX to stand behind a product I purchased in good faith and a warranty claim I raised within the relevant timeframe.

Instead, I’ve been left feeling completely dismissed. There seems to have been very little consideration of the evidence I can provide, the circumstances surrounding the missing sticker, or the fact that the product failed within the warranty period.

A warranty should give customers confidence that a company will support them when something goes wrong. This experience has achieved the exact opposite.

Extremely disappointing customer service and an incredibly upsetting experience from a brand I expected far better from. I would seriously think twice before purchasing another VAX product after seeing how little support there can be when you actually need to rely on the warranty.

Vax customer service is 5 *

Ordered 10 o'clock at night arrived at 2 pm next day.

Fast delivery and packaging in great condition