Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
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What people talk about most
Based on these reviews
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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I had an issue with the battery of my new(ish) cleaner so I wrote to Sixpad who apologised and after a couple of conversations, they replaced the part with no real hassle. After my initial email they... See more
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I've had the Sixpad cleaner for 6 months with two batteries, which can fully clean our 4 bed house. To date it's been great, very effective with one exception. It's not good at picking up Christm... See more
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A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
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Marvellous product - I wanted a vacuum cleaner that was light and easy to use and found Sixpad online. It does the job brilliantly! During my move I mislaid my charger and visited the Sixpad shop to b... See more
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Love my new sixpad cordless. Great suction and decent battery life, so pleased I made the purchase. I couldn’t be happier. I would only suggest that a removable bag would be easier and nicer for empt... See more
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Let me get straight to the point. The Vacuum Cleaner I purchased was the SIXPAD S80 and the following points noted. The packaging was excellent on receipt. The design engineers had well thought... See more
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Easy to purchase. Options to pay in instalments. Good explanations about product. Really easy to use. Great and handy for cleaning up after mealtimes with children. Handy docking station for self cl... See more
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I love my Sixpad! Great suction, which is controllable, meaning that the battery has a long life between charges. The best feature is its light weight, easing the strain on my back. The Customer... See more
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Cleaning has always felt like a chore, but this vacuum has saved me so much time. I no longer need to spend ages going over the same spot; a quick sweep, and it’s all done. The suction power is stro... See more
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not wanting to buy another dyson I read reviews of sixpad and now I'm sorry I purchased this cordless hoover It's got to be the most frustrating hoover I've owned. Badly designed. every time use... See more
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Approx 8 months after buying this vacuum we had a problem with it. Sixpad suggested all sorts to try and help even sending out a new battery. Unfortunately this didn’t solve the problem. When I contac... See more
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I purchased this several months ago and find it very hard as I cannot remove top unit fom tube to empty it and have to prise top off with screwdriver not very good as I have arthritis in my hands and... See more
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Great product, very pleased with the performance. Very good suction, I needed a powerful cordless as I have pets. Had previously used other top branded cordless vacuums but had complications. This one... See more
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This is an absolute scam! Several links from YouTube, trusted buyers guide claiming this is a legit hoover. The website claims it is a Dutch tech company this is absolutely not true! Claims there is 2... See more
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Having read the positive reviews I purchased a sixpad for my mother. BUT the floor brush won’t rotate and therefore pick up dirt etc. I have emailed their customer care department and still have recei... See more
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I bought a new Sixpad S80 vacuum cleaner and had a slight problem with the electric brush.I could not believe how helpfull customer services were.They made a few suggestions and decided to send me a... See more
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I recently purchased a new hoover, and it’s hands-down better than the Dyson I had before — more powerful suction, easier to manoeuvre, and surprisingly quiet. On top of that, the customer suppor... See more
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After an online search for a replacement vacuum cleaner I found a review which sounded honest and authentic and I couldn't believe the review and price! Well obviously I did believe the review or I w... See more
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Really pleased with my new hoover so far. Easy to put together although it's a little on the heavy side compared to my old cordless one but that was to be expected. Ordered one day and should have bee... See more
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A small crack opened up in the plastic tube in the the vacuum head, I contacted six pad, who requested a photo. I sent them a photo as requested, they very quickly came back with an offer to replace t... See more
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Sam from Sixpad has truly amazed me. Had a faulty charger and wrote in to customer service to enquire about a replacement and where i could actually get them. Not only was the reply quickly responded,... See more
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Firstly the vacuum cleaner I purchased from SIXPAD is by far the best I have ever had, beating my experience with Dyson, Shark and a whole host of other makes knocking them all out of the park. Second... See more
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From the ordering to actually start using it in just under 3 days, what a service. The actual machine is amazing, super lightweight and very powerful, ticks all the boxes. The price comparing with oth... See more
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the swivel head on this vacuum is a lifesaver for cleaning under the couch. suction is actually really good. had the vacuum about a week now and no complaints so far
Company replied
I had an issue when using the vacuum. It would start then flash red for a blockage. I stripped the machine down and checked every section for a blockage but could find nothing. My husband also check... See more
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When I bought the six pad vacuum ,looked a review done by an independent reviewer of different types of cordless vacuums who rated the six pad at 9.5 on the star rating. I purchased the vacuum on his... See more
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It’s been a difficult period navigated with the assistance of Sixpads customer service. The first order was, against my direction, left outside the front door and was stolen. Sixpads immediately se... See more
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What a joy to use after 60+ years of house work using an upright vacuum cleaner! Sturdy, well made, good looking and with a very helpful back up team to boot! I have no hesitation in saying that m... See more
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Hoover became faulty contacted customer service got a reply straight away. Offered guidelines & solutions to help solve the problem but unfortunately nothing seemed to help. I was therefore sent... See more
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We love our vacuum cleaner, early this month the hose split in the brush split. I contacted the supplier and they asked me to send a photo. They replaced the brush without any problems, they apol... See more
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Having a golden retriever means pet hair is a constant issue. This vacuum has been a game-changer for tackling pet hair, even the fine stuff that gets deeply embedded in the carpet. What really stand... See more
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What an excellent customer service this company has. I have never come across a company that has this high level of aftercare service. I had a slight issue with my product but I contacted them and n... See more
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Firstly the sixpad is a great cordless vacuum. I managed to damage the battery when I knocked the vacuum over. Despite the damage being my fault sixpad have very kindly offered to send me FREE replac... See more
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My previous vacuum cleaner was too heavy for me since I broke my arm . I decided to buy a Sixpad & I am so pleased with it, as it is light to use & very efficient at removing the dog hair from our car... See more
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Sixpad UK performed admirably. Easy purchase and speedy delivery. The machine performed way above my expectations. Real value for money. Further to this, I lost the recharger within days and Sixpad UK... See more
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We had experienced a problem with our hoover that we purchased from them. I sent them an email and immediately got a first class response from them. They replaced the part that we had lost I can’t rec... See more
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I was dubious when I received this product that it would be up to the job. However, I was pleasantly surprised. It is lightweight, very flexible, and really quiet. Suction is good, with 3 sett... See more
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I looked at reviews and chose the S80. I found it easy to assemble and use. I like the 3 different power outputs. During a move, I mislaid the power adapter and got in touch. The customer service (An... See more
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battery life limited on fast button,and the only way to get a good clean up is to have it on fast.My house is no different to any other and i live alone,no family with dirty feet etc,i am constantly g... See more
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Its a great product and when the flexi pipe split in the brush head, we sent an image of it, and they despatched a new brush assembly right away. They also communicated well and provided tracking info... See more
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I bought the SIXPAD S80 as the reviews were very good. First time using it I thought the suction was not very strong. I emailed them and a very helpful person named Annie replied suggesting different... See more
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I expected good things after reading the reviews but am very disappointed. My previous vacuum clear was a Dyson so the Sixpad cannot compare . The build quality is cheap . Emptying the vacuum needs... See more
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The customer service is so fast and reliable...had a problem with the lower hose on my vaccum cleaner which i have had for 6 months ... i sent a message and photos of the problem and a new part was se... See more
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Battery lost all power after 5 minutes of use. Company (in China) refused to give a refund! Supposedly sent out a new battery which has not been received! Would never buy again, customer service is... See more
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I bought this vacuum believing it to be of Danish/ Europeas in original. It was made in China. Neatly packaged but I didn't even assemble it as I realised I could not manipulate the dust bucket and f... See more
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Ordering and paying for my SIXPAD S80 cordless vacuum was easy and stress free. It was delivered within a few days. I am delighted with my vacuum. It is lightweight, powerful and easy to use. I assemb... See more
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I’ve been hunting for a vacuum that can effectively clean my large, thick carpet. Previous vacuums just didn’t do the job, either failing to remove the dust and debris or requiring several passes to... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
176 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
This company has to be one of the best…
This company has to be one of the best I've dealt with, I had a slight problem with my purchase so I emailed them for advice, they came back with a solution very quickly, can't fault the product and the fantastic service, I would recommend sixpad any day keep up the great work
23 March 2026
Unprompted review
Had an issue where one of the vacuum…
Had an issue where one of the vacuum attachments split. Luckily it was under warranty. I called them up, they confirmed my details and shipped a free replacement part fast. Genuinely impressed by how painless the process was!
1 March 2026
Unprompted review
Reply from SIXPAD
Dear Jackie,
Thanks so much for your feedback — that really means a lot to us.
We’re really pleased to hear everything was sorted quickly and that the replacement part reached you without any hassle. That’s exactly the kind of experience we aim to provide.
If you ever need anything else, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD
the swivel head on this vacuum is a…
the swivel head on this vacuum is a lifesaver for cleaning under the couch. suction is actually really good. had the vacuum about a week now and no complaints so far
9 February 2026
Unprompted review
Reply from SIXPAD
Dear Victoria,
Thanks so much for your feedback — it really means a lot to us.
We’re really pleased to hear the swivel head is making things easier for cleaning under the sofa, and that you’re happy with the suction so far. Great to know it’s all going well after your first week of use.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
My hoover head broke i sent pictures…
My hoover head broke i sent pictures and got in touch within 2 weeks they sent me out a new one very fast and great service highly recommended
17 March 2026
Unprompted review
Reply from SIXPAD
Dear Emma,
Thank you for your feedback — we really appreciate it.
We’re delighted to hear that your replacement hoover head arrived quickly and that you were happy with the service. It’s great to know everything was sorted smoothly.
If you ever need anything else, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Very professional,Thankyou Ruby and…
Very professional,Thankyou Ruby and your supervisor.I was very impressed how quickly it was all dealt with.
14 March 2026
Unprompted review
Reply from SIXPAD
Dear Gaynor,
Thank you so much for your kind words — we really appreciate it.
We’re so pleased to hear everything was handled quickly and professionally. I’ll be sure to pass your thanks on to Ruby and the team.
If you ever need anything in the future, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD
Excellent customer service
Excellent customer service. We changed to sixpad after having a shark that was forever clogging up. The price and the quality of the vacuum and customer service is second to none, we had a couple of problems in the first year which were soon sorted. Thank to Sam and David for your help. I can guarantee that when it comes to replacing it it will be sixpad again.
11 March 2026
Unprompted review
Reply from SIXPAD
Dear Paul,
Thanks so much for your kind words — we really appreciate it.
We’re really pleased to hear you’re happy with your SIXPAD and that the team was able to get things sorted quickly when you needed help. That’s exactly what we aim for.
And thank you for mentioning both Sam and myself — it genuinely means a lot.
It’s great to hear you’d choose SIXPAD again in the future. If you ever need anything, just drop us a message anytime.
Warm regards,
David
Product Manager
SIXPAD UK
The best lightest carpet cleaner.
I am so pleased with the Sixpad Hoover, so
light to carry & great at its job.
The only thing I find difficult is emptying it. On the whole though, it is the best one I have ever had.
Thankyou.
Kay Allwright.
13 March 2026
Unprompted review
Reply from SIXPAD
Dear Kay,
Thank you so much for your kind words — we’re really pleased to hear you’re enjoying your SIXPAD hoover and finding it light and easy to use.
We also appreciate you mentioning the dust emptying — that’s really helpful feedback, and we’ll be sure to pass it on to our product team.
If you’d like, we’re more than happy to share a few tips that might make emptying it a bit easier — just let us know.
Thanks again for your support, it really means a lot to us.
Warm regards,
David
Product Manager
SIXPAD
Great product and post sale service
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us identify which part we lost and then replacing it free of charge. Highly recommend this if you are looking for a new hoover.
12 March 2026
Unprompted review
Reply from SIXPAD
Dear Mark,
Thank you for taking the time to share your feedback. We’re delighted to hear that your SIXPAD hoover is working well and that our customer service team was able to assist so quickly with the missing attachment.
It’s always our aim to make sure every part and accessory is easy to replace, and it’s wonderful to know this made your experience even better. Your recommendation means a lot to us.
If you ever need any further help or advice, please don’t hesitate to get in touch.
Warm regards,
David
Product Manager
SIXPAD UK
Light, powerful and effective
I've had the Sixpad cleaner for 6 months with two batteries, which can fully clean our 4 bed house.
To date it's been great, very effective with one exception. It's not good at picking up Christmas Tree needles which get stuck in the joints.
Otherwise it is light, powerful and effective
10 March 2026
Unprompted review
Reply from SIXPAD
Dear Katharine,
Thank you for taking the time to share your experience after six months of using your SIXPAD cleaner. It’s great to hear that it’s been able to handle cleaning your four-bed house and that you find it light, powerful and easy to use.
Thanks as well for pointing out the issue with Christmas tree needles — feedback like this is really helpful as we continue improving our products.
If you ever need any assistance, please feel free to contact us at 24h@sixpads.uk
.
Warm regards,
David
Product Manager
SIXPAD UK
Excellent Customer Service
I had an issue with the battery of my new(ish) cleaner so I wrote to Sixpad who apologised and after a couple of conversations, they replaced the part with no real hassle. After my initial email they asked for photos and once received, they arranged for the replacement item to be sent. They were polite at all times and helpful with any questions. Very satisfied customer.
8 March 2026
Unprompted review
Reply from SIXPAD
Dear Violet,
Thank you very much for taking the time to share your experience with us. We’re delighted to hear that our customer service team were able to resolve your battery issue quickly and efficiently.
It’s wonderful to know that the process was smooth and that our team could assist politely and helpfully throughout. Ensuring our customers feel supported and valued is something we take great pride in, so your feedback means a great deal to us.
We’re very pleased that you are satisfied with your SIXPAD cleaner, and we truly appreciate your kind words. Should you ever need any further assistance, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
I purchase my sixpad 2yrs ago I was…
I purchase my sixpad 2yrs ago I was sceptical about buying it never heard of it before but I shouldn't have been it arrived within days so easy to use wasn't to heavy loved it. I Had a little problem 2 weeks ago rang customer service told them my problem and they sent me a replacement brush the team have been brilliant definitely recommend this company
18 February 2026
Unprompted review
Reply from SIXPAD
Dear Val Ford,
Thank you very much for taking the time to share your experience. We’re delighted to hear that your SIXPAD vacuum has been easy to use, lightweight, and that it has served you well over the past two years.
We’re especially pleased that our customer service team were able to assist so quickly with the replacement brush. Providing prompt and helpful support is something we take great pride in, and it’s wonderful to hear that this made a positive difference for you.
Your recommendation means a great deal to us, and we truly appreciate your kind words. Should you ever need any further assistance or advice, please don’t hesitate to contact us at 24h@sixpads.uk
— we’ll be more than happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
purchased this several months ago and…
I purchased this several months ago and find it very hard as I cannot remove top unit fom tube to empty it and have to prise top off with screwdriver not very good as I have arthritis in my hands and struggle every time I use it.this is an ongoing problem ever since I purchased it.
2 January 2026
Unprompted review
Reply from SIXPAD
Dear Diane,
Thank you very much for sharing your experience with us. I’m truly sorry to hear that you’ve been struggling with the top unit when emptying your vacuum, especially as this has been an ongoing issue since purchase.
We completely understand how frustrating this must be — particularly with arthritis, where ease of use is so important. You certainly should not need to use a screwdriver to remove the top section, and we’re very concerned to hear this has been your experience.
Please allow us to help resolve this properly for you. It may be that the release mechanism is stiff or requires adjustment, or there could be a fault with the fitting. If you could kindly contact us at 24h@sixpads.uk
with your order details and, if possible, a short video or photo of the issue, our team will prioritise this and look at arranging a suitable solution for you.
Your comfort and satisfaction matter greatly to us, and we would very much like the opportunity to put this right.
Warm regards,
David
Product Manager
SIXPAD UK
Marvellous product
Marvellous product - I wanted a vacuum cleaner that was light and easy to use and found Sixpad online. It does the job brilliantly! During my move I mislaid my charger and visited the Sixpad shop to buy another. In the end customer service stepped up and sent me another FOC! Absolutely brilliant customer service second to none. Thank you so much.
4 February 2026
Unprompted review
Reply from SIXPAD
Dear Jan,
Thank you so much for your lovely review. We’re absolutely delighted to hear that your SIXPAD vacuum is doing the job brilliantly and that you found it light and easy to use — exactly what we aim for.
We’re also very pleased that our customer service team were able to step in and help with the replacement charger. Providing supportive and hassle-free aftercare is something we take great pride in, so your kind words truly mean a lot to us.
Thank you again for choosing SIXPAD and for taking the time to share your experience. If you ever need any assistance in the future, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
From the ordering to actually start…
From the ordering to actually start using it in just under 3 days, what a service. The actual machine is amazing, super lightweight and very powerful, ticks all the boxes. The price comparing with other brands and the quality beats any of them. Highly recommend this
7 February 2026
Unprompted review
Reply from SIXPAD
Dear Carlos Fernandes,
Thank you very much for taking the time to share your experience with us. We’re thrilled to hear that everything from ordering to using your vacuum was completed so quickly, and that the delivery and service met your expectations.
It’s wonderful to know you’re enjoying the machine’s lightweight design and powerful performance. We work hard to offer a balance of quality, practicality, and value, so your comments are truly appreciated.
Thank you again for your recommendation and support. Should you ever need any assistance, please feel free to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Fast response to my worries about…
Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipped so just refuse delivery. But arrived day after , I worried again because the English isn't great but it works well so far , only used once , I'm happy
30 January 2026
Unprompted review
Reply from SIXPAD
Dear Gillian,
Thank you for taking the time to share your experience with us. We really appreciate your honesty and are pleased to hear that everything worked out well in the end.
We understand your initial concerns and worries — it’s completely natural to be cautious when making an online purchase. We’re glad we were able to respond quickly and that your order arrived promptly. Most importantly, we’re delighted to hear that the vacuum is working well for you so far and that you’re feeling happy with your purchase after using it.
If you have any questions as you continue using your SIXPAD, or if there’s anything at all we can help with, please don’t hesitate to contact us at 24h@sixpads.uk
We’re always here to support you.
Warm regards,
David
Product Manager
SIXPAD UK
Love my new sixpad cordless
Love my new sixpad cordless. Great suction and decent battery life, so pleased I made the purchase. I couldn’t be happier. I would only suggest that a removable bag would be easier and nicer for emptying as there is a tendency for that to be a bit messy, especially for dust particles in the air, rather defeats the point of the hepa filter …… just an observation and possible future consideration. It was a good price and as stated very happy to have it, one of my better decisions. 😃
Jeanette
27 January 2026
Unprompted review
Reply from SIXPAD
Dear Jeanette,
Thank you very much for taking the time to share your feedback — we’re delighted to hear how happy you are with your new SIXPAD cordless vacuum. It’s great to know that you’re pleased with both the suction and the battery life, and that you feel confident you made the right decision.
We also really appreciate your thoughtful and constructive suggestion regarding a removable bag. Feedback like this is extremely valuable to us, and I can assure you that all customer observations are carefully reviewed and shared with our product development team for future consideration.
Thank you again for your support and for choosing SIXPAD. If you ever need any assistance or have further feedback, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
EXCELLENT PRICE FOR AN EXCELLENT PRODUCT 👍 👌
From day 1 of ordering my sixpad cordless vacum, it has been a pleasure 🙏 not only did I receive a great price 👍 it is really good, tracking, and customer service hes been second to non...amazing . I did my research and sixpad came out top for cordless vacums, this product, and with good reason too. It does everything and more? And so light to use, i have heart failure, had a stroke, and other illnesses that stop me from using my corded vacum .... honestly if your thinking about going cordless look no further?Easy to use, with excellent suction and strong parts that are so easy a child could do it.its even better than my corded shark. ? Wont be buying anymore from them after this purchase... also theres a bracket you can attach very easily to wall , to keep it safe, and to charge, when not in use, and no plug hole near, ? Don't worry the battery slips on and off so easy, you can charge it anywhere , although it does stand up on its own, when not in use ?without falling over, which is great... the vacum picks up almost everything, i even suck up my smellies when finish with from the ottomisser , keep it smelling fresh ... also you get parts for upholstery, car, and many other items that we clean, as transforms into a hand held...they really have thought about us consumers... also the dust see-through container isn't big and bulky, yet it holds quite a lot, and so easy to empty and clean ... I had a slight problem, but was sorted out straight away. Customers service, really are second to non...so good at every opportunity. I would give 10 🌟 if I could. Thankyou sixpad, your all amazing, I know your products will do really really well now?... and many years ahead... all the best from 1 lucky customer to have found you.who as told so many people, family and freinds, am sure you will be getting more buys... thankyou very much.
25 January 2026
Unprompted review
Reply from SIXPAD
Dear Ms Julie Harris,
Thank you so much for taking the time to share such a detailed and heartfelt review. Your kind words truly mean a great deal to all of us at SIXPAD UK.
We’re absolutely delighted to hear how much the SIXPAD cordless vacuum has helped you and made everyday cleaning easier and more comfortable. Knowing that its lightweight design, ease of use and strong performance have had a positive impact — especially given the health challenges you mentioned — is incredibly rewarding for our entire team.
It’s also wonderful to hear that you’ve appreciated the thoughtful features, from the removable battery and wall bracket to the range of attachments and how easy the machine is to maintain. We design our products with real homes and real users in mind, so feedback like yours reassures us that we’re doing the right things.
I’m especially pleased that when you experienced a small issue, our customer service team were able to resolve it quickly and smoothly. Providing friendly, reliable after-sales support is something we take great pride in, and your comments reflect that perfectly.
Thank you as well for recommending us to your family and friends — that trust means more to us than any form of advertising. We’re truly grateful to have you as part of the SIXPAD community and wish you many years of happy use with your vacuum.
If you ever need any assistance in the future, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
I lost a filter and contacted customer…
I lost a filter and contacted customer service and found the who;e experience both simple and quick and was provided with a replacement part at no cost.
An excellent and timely resolution highly recommend
20 November 2025
Unprompted review
Reply from SIXPAD
Dear Lorraine,
Thank you very much for your kind review! We are delighted to hear that your experience with our customer service team was simple, quick, and that your replacement part was provided promptly at no cost.
Your feedback is greatly appreciated and motivates our team to continue delivering the best possible service. We are committed to ensuring every customer has a smooth and positive experience with our products.
Thank you again for sharing your experience and for recommending us. We truly value your support!
Warm regards,
David
Product Manager
SIXPAD UK
Faulty hoover
Hoover became faulty contacted customer service got a reply straight away.
Offered guidelines & solutions to help solve the problem but unfortunately nothing seemed to help.
I was therefore sent a replacement Hoover within a matter of days.
Absolutely fantastic customer service
from Sam.
14 January 2026
Unprompted review
Reply from SIXPAD
Dear Karen,
Thank you very much for taking the time to share your experience! We are delighted to hear that our team, and Sam in particular, were able to respond promptly and provide a replacement unit quickly.
Your feedback is greatly appreciated and motivates us to continue delivering the best possible service to all our customers. We are committed to continually improving and ensuring that every interaction is as smooth and helpful as possible.
Thank you again for your kind words and for trusting us. We truly value your support!
Warm regards,
David
Product Manager
SIXPAD UK
Replacement unit
I had a problem with the Sixpad unit we purchased. I was very impressed that the matter was dealt with so quickly and efficiently.
14 January 2026
Unprompted review
Reply from SIXPAD
Dear Mike,
Thank you very much for your kind review! We are delighted to hear that the replacement unit was handled quickly and efficiently, and that you were satisfied with our service.
Your feedback is greatly appreciated and motivates our team to continue providing the best possible support to all our customers. We are committed to continually improving and ensuring that every experience with our products is a positive one.
Thank you again for sharing your experience and for your trust in us.
Warm regards,
David
Product Manager
SIXPAD UK
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.