If I could give a 10 star review I would. This company have been nothing short of fantastic when dealing with my Vax cordless vacuum cleaner which stopped working. I reported it on the Thursday and it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emma who dealt with my issue was superb. My nozzle arrived dissembled with no instructions, Emma looked into it and it appears some point during transit it must of come apart. She straight away issued... See more
Ordered a new hoover. Great service. Communication re delivery was brilliant. You are given a 1 hour time slot for delivery, which really is excellent. No hanging around all day. I must add that pre... See more
One of the 2 batteries supplied failed almost at the end of the guarrantee. Vax replaced it without any quibble. The only battery failed on my previous vacuum from Halo and they were unable to replac... See more
Company details
About Vax UK
Written by the company
Vax was founded in 1977 by British entrepreneur, Alan Brazier, in his home town of Droitwich, Worcestershire. The brand shot to fame with the launch of the iconic orange tub carpet cleaner, and since then Vax has become a market leader in floorcare products. Still based in Droitwich, the Vax team have developed and innovated a range of products to now include vacuum cleaners, carpet washers, steamers, hard floor cleaners and solutions.
The success of Vax has been driven by the belief of listening to customers and keeping the end consumer in mind. As experts in floorcare for over forty years, Vax has never stopped striving to make cleaning quicker, easier and more effortless.
Free Next Day Delivery
Nominated and free next day delivery options available.
Available on product orders to mainland UK, received Mon – Fri before 7pm.
(Terms and conditions apply and can be viewed here https://www.vax.co.uk/terms-and-conditions)
Contact info
Artillery House, Heritage Way, WR9 8YB, Droitwich, United Kingdom
- 0330 026 8455
- https://www.vax.co.uk/contact
- www.vax.co.uk
4.7
Excellent
70K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I had a problem with a free gift not received but after a online chat with Matthew, within a few messages it was rectified. Excellent customer service, first class.⭐️👏 Normally you have to jump through hoops but this was brilliant.
25 September 2026
Unprompted review
Extremely helful customer support by Ryan
I was unsure what exact part I was looking for to fix my vacuum but Ryan in the support team was extremely helpful in finding the correct part, setting up an order and explained the whole process making it painless and straightforward.
I am extremely happy with the support given by Ryan today.
25 September 2026
Unprompted review
Excellent help from Lee
Excellent help from Lee - sorted the issue out in no time at all - great help
25 September 2026
Unprompted review
Although I had to repeat myself
Although I had to repeat myself. I feel the matter was investigated thoroughly before reaching the conclusion my machine has to be returned for repair if possible.
25 September 2026
Unprompted review
Easy straight to the point and…
Easy straight to the point and confirmed the warranty,very helpful and fast service
25 September 2026
Unprompted review
Great support service and friendly…
Great support service and friendly advisor Gaynor who took time to help resolve our issues.
25 September 2026
Unprompted review
Very fast and productive
24 September 2026
Unprompted review
The product doesn’t work we are having…
The product doesn’t work we are having trouble sending back, very disappointing experience
25 September 2026
Great product but think I should of…
Great product but think I should of bought the stand up right cleaner
24 September 2026
It’s easy to use
It’s easy to use. Lightweight and really powerful. Delivery was extremely fast. Full notification given, arrived at the stated time.
24 September 2026
The product came really quickly.
24 September 2026
the vax is very good
24 September 2026
Feel a little hassled for feedback as…
Feel a little hassled for feedback as early days but arrival day after order very pleasing and automatic set up of 6 yr guarantee very professional.
So far very good !
17 September 2026
Vax cleaner machine
Easy to set up and use.. carpet was clean and dried very quickly.. fluid, clean water and dirty water are separate making life easier.. it is a little heavy but does a good job and 6 year guarantee thanks vax..
24 September 2026
Very quick delivery
Very quick delivery, great hoover, works great on hard floors and thick pile rugs also carpets easy to empty.
22 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I asked for a callback from customer…
I asked for a callback from customer services. That’s was over a week ago now. I guess I’ll just give up waiting & return the product.
24 September 2026
Reply from Vax UK
Hello Melanie,
Thank you for taking the time to leave us a review.
I am really sorry to hear of this experience, I tried to call you today however I was unable to reach you, we have emailed you regarding this.
Kind Regards,
Ben,
Customer Experience Team.
What a brilliant hoover and so…
What a brilliant hoover and so lightweight for carrying up the stairs . So pleased I perched the vax pet lift away . The delivery was extremely quick which was brilliant .
24 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.