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Ultion Lock Reviews 

12,344
•
TrustScore 4.5 out of 5

4.6

Security Equipment Store
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Review summary

Created with AI, based on recent reviews

Considering 992 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery, highly secure locks, and friendly installation teams who always leave work areas exceptionally clean and tidy. Consumers note that the products feel remarkably sturdy, look stylish on doors, and provide a wonderful sense of everyday peace of mind. Some reviewers were not happy with product reliability, noting that keys occasionally got stuck, lock barrels failed prematurely, or internal parts broke unexpectedly during daily use. A few people also mentioned experiencing difficulties regarding specific order details, unwanted complications with configuration, or frustrating unlocking mechanisms that did not perform as expected.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the locks and keys feel strong, sturdy, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the sturdy and well-made... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting the simple registration process and... See more

Order

Customers consistently note positive experiences with order, highlighting the simple online website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your expert fitter, along with his delightful son, worked like Trojans to fit my door in only 2 1/2 hours, done and dusted. Left everything beautifully clean and tidy and could not have been more plea... See more

Rated 5 out of 5 stars

My lock fell apart, springs came out of it. Having read reviews online it was with some trepidation that I contacted Ultion. I filled in the form, luckily I kept my receipt so I knew the date of purch... See more

Rated 5 out of 5 stars

Having had a front door key stuck in the lock, for obvious reasons I needed to get the issue resolved quickly! I searched for a local company online and selected Ultion Lock. I called the webs... See more

Rated 5 out of 5 stars

Ordered the AirTag key. Fast efficient service. All ordered in line verification sent to ensure it was me ordering the keys. Ordered out of working hours Wednesday key arrived mid day Friday. Set up w... See more

Company details

  1. Security Equipment Store

Written by the company

Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(12,344)

922 reviews in the last 12 months

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Rated 5 out of 5 stars

Informative and intuitive website

Informative and intuitive website.
Easy to buy.
Even easier to fit.
Haven’t had to have my locks tested, and hopefully never will, but am reassured by the many great reviews, and the research I have done.

11 August 2026
Rated 5 out of 5 stars

Ultion Keys

All the keys to the house work very well. Registration of the keys was easy on-line. It is reassuring to know that we will be notified if anyone tries to copy a key.

9 August 2026
Rated 4 out of 5 stars

Generally good

Was, eventually, able to do what I needed to do, register two new keys. Unfortunately there was presumably a glitch on the website as I had to do this three times and each time I was told the numbers didn't match so I would restart the procedure. I gave up after 3 or 4 attempts. Then despite this failure I received an email confirming the registration!

9 August 2026
Rated 5 out of 5 stars

key cutting

simple process to get spare keys cut but safe in the knowledge that only I can authorise this process. Gives me great peace of mind 😁😉

5 August 2026

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