Ultion Lock Reviews 11,732

Anglia Home Improvements installed a new front door fitted with Ultion Chrome lever handle locking mechanism. The twist deadlock requires NO KEY to be left in the internal side of the doorlock, whic... See more

Ultion produce the safest key design I know of in the UK. Their primary benefit in my view is that a thief cannot get in by lock-snapping. Many locks in the UK, especially those used in French doors... See more

Website is easy to manoeuvre for registering keys and ordering additional ones. Quick next day delivery with DPD. It's great that there are different colour key covers available to order and they are... See more

I was called by the operator on time stated. Easy process to place my order and everything explained. Delivery was on day given. Really easy installation of both my new lock and handle by my... See more

Ultion locks are easy to deal with. Guarantee is clear and welcome. Knowledge of security is reassuring. My concern is that there is a serious draft that comes through the lock as there is no cover... See more

Very helpful customer service. Craig spiers helped out enormously to correct an issue with my order. Overall the handle ordered ‘Ultion 2 Star plus’ has been a great upgrade to the existing handle. Fi... See more

I recently ordered some Ultion key lubricant directly from their website, and the experience was seamless from start to finish. The lubricant itself is quite unique; it doesn't feel like the me... See more

I ordered an Ultion Nuki 2025 for a customer to fit to a new door we manufactured. As our door opened outwards and not inwards as is usual for front doors Sue contacted me to inform me the lockcase w... See more

Just bought a new Ultion handle after the springs broke in my 10+ year old handles. Easy to fit. Slight issue with the old fitting being slightly smaller than the new one. I used a threaded sc... See more

I absolutely love my new door, it’s solid and lovely to look at. Needed a spare key for my family who are visiting from Spain. Easy to order on the website and it arrived via a tracked delivery less... See more

I came across Ultion when looking to improve the standard 1* lock that came with my new composite door. I purchased their 3* euro lock cylinder that is recommended by Sold Secure. I then used... See more

Your customer help ladies. Each time I tried to complete the registration,having entered and confirmed all details, I always ended back at 404. So I phoned and was ably assisted by a real human. Th... See more

Ordered 4 new keys with Find My capability. Delivered next day. Saved additional cost of 4 more AirTags. Work perfectly. Great service/value.

Website easy to navigate to find replacement keys. Ordering process straight forward. Delivery was quick, kept informed of progress by email by both Ultion and delivery company. Great service, well pl... See more

We are very impressed with the quality of the lock it gives up peace of mind with the security of the new door and it looks very stylish very happy 😊

It was very easy to order a new key which arrived quickly. We also appreciate the twice-yearly email reminder to use the graphite to keep the lock in good condition.

We got a New Composite Door installed at the front of or Home. They use a Ultion locking system and it was done very professionally and they cleaned up after job.

Absolutely amazing service from Ultion. Check out process was simple and delivery was very fast. Ordered at 4pm. Delivered next day. 5 star service

I’m very impressed with Ultion Lock! The lock itself feels extremely secure, and I especially appreciated how easy it was to order a replacement key. The process was simple, quick, and stress-free, an... See more

Extra keys arrived with un requested caps on which unable to remove. Uncaring Cutomer service people advised me to a) watch U Tube video which still too much to be able to do, b) get help which not av... See more

⭐️⭐️⭐️⭐️⭐️ (10 out of 5!) What a fantastic company to deal with. When you phone Ultion, you’re not greeted with a thousand menu options sending you around in circles. The phone is answered... See more

Ordered my three smart trackable keys at around 2pm and they were delivered by dpd midday the next day! What more can you ask for! Excellent service and the 3 keys work perfectly for what we want... See more

The locksmith who came to me was very quick and very knowledgeable about the products. Installation was very quick and new handles and letterbox look great. Registering the keys was very simple and q... See more

Having to have to change our front door, we decided to get the best locks on the market. But as any one who has bought a lock you only get so many keys, three in this case. So I ordered more keys a... See more

Ordered the house door tracker key on the Monday and it was with me on the Tuesday, how’s that for service and I will hopefully never lose my keys again which is brilliant. I’m very impressed

Lock was installed on my new door I was advised of oiling key 6 monthly which I had no idea I would need to do and I ordered the oil from the company to maintain guarantee

I purchased a smart lock from Ultrion and it worked for less than a month before failing completely. I followed the instructions on the app exactly, but nothing happened. For months, there... See more

Easy to register new locks and restrict key cutting authority to ourselves with notifications :-) Great anti-tamper locks for our french doors

Quick response for an appointment. Very efficient and polite person who carried out the work. The only downside was the cost - very expensive.

Don't get an Ultion lock if you can avoid it. Ordered spare key - cost over £30 for one spare . They cannot be cut by an ordinary locksmith. Was told that if I didn't purchase a "key powder" for alm... See more

Ultion locks were used in our new doors. Pleased with items although it took a while to understand unlocking system.

Very helpful, easy to use site and activated the guarantee within minutes. Second time using them and definitely won't be the last.

I'm very happy with my outside door which has an Ultion lock. It's a very secure installation and I can recommend it highly.

Our new front door was installed by a very professional company. I was very surprised at how secure my door is with the Ultion lock which they installed.

Had a new door fitted along with a Ultion lock back in 2021. Ordered their Ultion KeyTag back in 2024 and nothing but issues with it - battery running out quickly, key jamming and finally it feel apar... See more

I was pleased with the timing of the service from calling to the house 2 hours after my enquiry on the 6th to fitted and complete on 16th you can't get better than that

Amazing quality lock cylinders got three for the whole house, having them “keyed alike” is so handy.

Excellent service, website simple and easy to use, pop your key code in order your keys, fast delivery, keys cut perfectly and the free key fobs extra bonus

They took my order and delivered my keys very quickly. I’m very happy as I ordered keys with a device that works with my iPhone, so hopefully I will never loss my key again. It even makes a sound when... See more

lock selected as part of our new door installation. works very well, registration is easy andnfeels very secured.

Extremely efficient at sorting out our broken lock, it was under guarantee and we had the replacement the next day. Excellent service!

Excellent service for extra keys for my new door - ordered inline and delivered two days later.

We've had our first Ultion lock 3yrs ago, it lasted 3 weeks before it wouldn't lock, so was replaced. Last week the replacement literally fell apart when the barrel (internal side) pulled out. I mes... See more

Good product for easily identifying keys and getting the key the right way round to open the door! Very fast delivery.

Excellent service supplying extra keys for my new door, which was supplied with an Ultion lock. Ordered in the afternoon, arrived the following day. Super efficient customer service.

Door installed by Anglian Home Improvements. The lock is so secure and it is simple to operate.

The staff reassured me of the safety precautions and did a good job. And was polite and respectful to me. Clam and carried out the work and did it well.

Please explain why customers are expected to fix problems caused by your own company. I ordered a lock, and you sent the WRONG ITEM. This is not up for debate it has already been confirmed... See more

My lock failed this morning. No phone support at the weekend. What if I lived in a flat with only one entrance? The online chat says their priority is safety and security -the usual corporate rubbish

Absolutely robbers! I purchased an ultion nuki smart lock which started to malfunction quite quickly, so I packaged everything up perfectly and sent it back for a refund. Ultion decided to charge me... See more

Quick and easy to register my keys. Easy to find the code for our individual keys. I haven’t had to order any more or use any other services.

I was having trouble online trying to action the guarantee, I used the chat but only advised to retry without using any auto text. Anyhow I managed to sort it myself. It kept asking if I wanted a d... See more

My new lock is problematic. 1 time out of 10 entries, the key won't turn and the lock jams and it takes several attempts by removing key and trying multiple times, to gain entry, despite it only bein... See more

First class service. Genuine replacement keys for a decent price. Very fast delivery

Got a new door and it came with ultion locks. I have still failed to be able to use the site to order new keys. The lock itself needs monthly lubrication using the £15 tube of graphite powder. While... See more

Lousy returns policy and unwilling to accept they sent the wrong item. Returns are at the customer's expense and there's a 25% re-stocking fee on top of this for locks ordered to an existing key.... See more