Careline365 Reviews 6,952

Excellent service. Sue was patient and was able to explain the issues regarding keeping a landline and broadband company reservations about pendant and watch alarms, clearly. Also explained what to sa... See more

Applied online .THE NICEST MAN PHONED ME TO SET UP PURCHASE NOT SURE BUT THINK HIS NAME MIGHTBE MATT HE UNERSTOOD ELDERLY PEOPLE DONT ALLWAYS UNDERSTAND THINGS JUSTWANTTO THANK HIM. WOULD RECOMEND CAR... See more

My contact today was informative and answered all my questions in relation to a vulnerable person using the old/new system, also offering peace of mind with the upgrade. A thank you to Prince, who ex... See more

Had an issue with my parents’ replacement falls alarm pendants - spoke with Lorenzo in the non emergency help team who was very patient and thorough in helping me reboot the received, and try to pair... See more

Product delivered quickly and easy to set up. However, not enough help and advice with choosing the best product for individual needs. Previously there was face to face iteration but now it's all do... See more

Lorenzo very kindly helped me today with ordering a replacement wrist strap for my mothers careline pendant. He was friendly and very efficient sorting my issue quickly. I'm very grateful for his ser... See more

I spoke to Maranda. She was very helpful. Maranda sorted the issue with the alarm pendant (missing the protective plastic backing) which was supplied to my mother in the recently purchased alarm kit,... See more

Replacement fall detector sent to me by post with simple registering instructions. The whole process took a couple of minutes, and was a very easy to get the confirmation from Careline. All I have... See more

Dreadful company. The customer service has been appalling from start to finish. The equipment initially did not work, and it took far too long before we finally had a functioning system. Even the... See more

I was able to get through to helpline quite quickly. The replacement alarm had arrived quickly as promised. The helpline staff member talked me through pairing them up, since the written instructions... See more

Prince was very professional and easy to talk to. He answered all of my questions and gave a quick reassuring service to keep my Grandmother safe by organising a smooth and swift upgrade to a digital... See more

Miranda was very polite and extremely helpful. BT are going to upgrade my mother’s phone line to the digital one and I needed to let the Careline company know this. Miranda was able to reassure me th... See more

The replacement wrist pendant arrived as promised. Sue, from the helpline was very good in helping me to get the wrist pendant and alarm box paired up and fully functioning. She was kind and patient... See more

googled alarms, rung this company several times to make sure this product was correct for dad. The people I spoke with were helpful and friendly. Alarm was relatively easy to install and ringing them... See more

Fahad was able to have the sensitivity on my mum’s watch reduced so that it doesn’t go off unnecessarily. She was very helpful. Careline give excellent service and saved my mum’s life when she needed... See more

Bobby was an excellent point of contact with Careline 365 - from the start of the conversation he was able to determine what would be best for our mother and how the whole process would work. He was... See more

Okay well mum had a fall the wristband did not raise the alarm and she was on the floor for 15 hours through the night until carer arrived the next day. Mum pays monthly for the service and it has let... See more

I was reporting a lost pendant and Fahad couldn't have been more helpful in explaining the refund policy if the other was found. When it was found shortly after ordering the replacement Fahad arranged... See more

Maranda, was knowledgeable, patient and very helpful. I needed assistance setting up the new digital unit ready for BT to change over to fibre connection. She also made it very simple to understand fo... See more

Eve was extremely helpful and polite on our call but unfortunately the information, initially fed to me was incorrect. Eve continued to be helpful and have empathy with the issue but the issue remain... See more

Update to negative review. The company has contacted me by phone to say they have fast tracked my refund and apologised for the auto renewal that they used on my mothers order. It seems they responde... See more

Only one problem trying to get hold of them outside uk I ordered service for my brother in law when there but told them I was leaving country to my home in Canada. Numerous emails didn’t work and a 08... See more

I would not recommend this company or its service(s). On behalf of my elderly Mother-In-Law we have been trying to cancel the service and return the device since Dec25. Many calls later, with a high d... See more

Still waiting for my carers emergency card, incase I get ill and help will come for my husband with dementia. Very poor service. It’s been months since somebody said they would get back to me.

Fahad was most helpful to my neighbour who was helping me to install the new device. Calm and patient whilst all the connections were made. Main problem is the long wait wait to get through to a per... See more

I was dealing with Dillas, and she was extremely helpful. There were a couple of questions that I asked that she was unsure of, but she put me on hold and asked a colleague, so that she could give me... See more

Everything went wrong! I was in my house. An email came through to say my "package was delivered to my neighbour." All my neighbours appear to be out! No one has brought my package to me. I do n... See more

Spoke to Lorenzo who was very helpful and refreshing not to talk to a robot. We solved my father’s problem and Lorenzo was both supportive and patient at a difficult time. Much appreciated !!!

I called care line after 5pm on Thursday and received my package the very next day. Joseph was very helpful, knowledgeable and pleasant. Excellent service and made even better by being based in th... See more

My mother took this alarm out last year the sales adviser was helpful and I paid for a yearly service using my debit card. He asked me if I wanted automatic renewal I said now as my mother was 92 we w... See more

I had to phone Careline today to sort out getting a replacement box and watch for my dad. I spoke to a lovely gentleman called Prince and he was so helpful perlite and explained everything perfectly.... See more

Excellent customer service from Careline 365! Sue explained everything step by step, as I was having problems setting up the new alarm. Sue then tested everything to make sure the alarm was working... See more

Great for my 91 year old Nan. However me, who actually pay the bill not so great. The company put the price up without telling you and start taking it out of your account. Which I don't really find... See more

I wished to upgrade my mother in laws system to account for digital change over of her telephone line. Fahad answered my questions clearly and provided me with the information I needed. I therefore a... See more

I contacted Careline365 for the first time yesterday to gain information on a personal alarm for my dad. I was so impressed with the call handler, Carrie that I went ahead and placed the order while... See more

The agent who dealt with my request for help was very polite and the advice I was given solved my problem.Lorenzo was very patient. As I am partially deaf I had to keep asking him to repeat the inst... See more

I found Zevyn to be very patient and professional with the queries I wished to resolve prior to paying the renewal premium. Zevyn took time to understand the issues I required assistance with and c... See more

I had to re-register an alarm device which did not seem to be working properly. Sue from Careline telephoned to explain what to do and, with her help and advice, we got the device up and running agai... See more

Maranda was very helpful indeed and solved the issue that I had. My mother had received an email saying that Careline 365 was sending her a package, but she didn't know what it was for. Maranda chec... See more

Nawal was so lovely , understanding , and very helpful .She answered my questions explicitly.I am in process of selling my house and buying a bungalow .She even checked the internet and broadband at t... See more

Call back in busy periods is great. Lorenzo rang back and was very efficient and helpful. He sorted out my query in a very professional manner

Didn't work so sending for a replacement

I am a carer and have Power of Attorney for an elderly friend who has dementia. As his service contract with Care Link was due to end on 31st March, on Friday 27th March I contacted Careline 365 on hi... See more

Very helpful operative went through possible actions to take to sort out the problem - then arranged for a replacement set when possible remedial actions didn't work. Fast, efficient, very helpful. Th... See more

My husband had the careline. It didn't work when we needed it. My husband died and I cancelled the contract. I have now received an email wishing me a happy birthday even though it was on my husban... See more

I gave you instruction's for parcel to be left round the back but postman knocked and didn’t deliver it now going to try Friday

I spoke to a lad called Drew this morning as my pendant device appears super sensitive, I have managed to trigger the system several times almost without realising I had done so, and the control box d... See more

Absolutely amazing customer service from Joe. He called me after I showed an interest on line. He was very professional and was very helpful with choosing what device would be best suited to my dad.... See more

Everything was sorted and taken care of with Lorenzo making things very easy and extremely simple to understand He is a credit to Careline and a very nice and polite person

Lorenzo was very helpful when I queried non receipt of new equipment - the email about the new equipment was rather 'premature'!

Sue was extremely helpful in getting my mums Alarm back up and running. We were concerned when we realised the unit hadnt been connecting to the pendant but Sue reassured us and talkef us through the... See more

Quick delivery I have changed from using the Epdetect device. I'm finding that the alarm connecting to a real person in the UK much more reassuring.

I was assisted by Maranda. She explained everything and took her time to check I understood all the details of our conversation. Quality service. highly recommended

Sue was helpful on the phone and I received my replacement pendant in the post the following morning. The only problem was I had to wait sometime in the queue for my call to be answered but it was a M... See more

Neither Falls monitoring nor pendant worked at time of need