Ultion Lock Reviews 

12,344
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 992 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery, highly secure locks, and friendly installation teams who always leave work areas exceptionally clean and tidy. Consumers note that the products feel remarkably sturdy, look stylish on doors, and provide a wonderful sense of everyday peace of mind. Some reviewers were not happy with product reliability, noting that keys occasionally got stuck, lock barrels failed prematurely, or internal parts broke unexpectedly during daily use. A few people also mentioned experiencing difficulties regarding specific order details, unwanted complications with configuration, or frustrating unlocking mechanisms that did not perform as expected.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the locks and keys feel strong, sturdy, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the sturdy and well-made... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting the simple registration process and... See more

Order

Customers consistently note positive experiences with order, highlighting the simple online website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your expert fitter, along with his delightful son, worked like Trojans to fit my door in only 2 1/2 hours, done and dusted. Left everything beautifully clean and tidy and could not have been more plea... See more

Rated 5 out of 5 stars

My lock fell apart, springs came out of it. Having read reviews online it was with some trepidation that I contacted Ultion. I filled in the form, luckily I kept my receipt so I knew the date of purch... See more

Rated 5 out of 5 stars

Having had a front door key stuck in the lock, for obvious reasons I needed to get the issue resolved quickly! I searched for a local company online and selected Ultion Lock. I called the webs... See more

Rated 5 out of 5 stars

Ordered the AirTag key. Fast efficient service. All ordered in line verification sent to ensure it was me ordering the keys. Ordered out of working hours Wednesday key arrived mid day Friday. Set up w... See more


Company details

  1. Security Equipment Store

Written by the company

Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

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4.6

All reviews

(12,344)

922 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Excellent Service. From start to finish - from ordering to delivery, which was super fast and arrived the next day everything was seamless Thank you Ultion. Highly recommend.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Great lock and key system

We had a new door fitted, with a Ultion lock system. The lock came with 3 keys and information to register them. This is a great system and service.

15 August 2026
Rated 5 out of 5 stars

Key got stuck in lock

Key got stuck in lock. Called Ultion whom made a video call and advised on how to remove key. Key got stuck again on testing. Sent out replacement lock and keys next day delivery. Excellent customer service

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with my new door locks

Very impressed with my new door locks, look & feel solid, keys are well made thick & quite heavy for a front door key not like my previous locks of which I managed to snap off 2 keys. I would say the lock & keys are a quality product im very happy

12 August 2026
Rated 5 out of 5 stars

We bought a lock

We bought a lock. It was easy to install and it works. What more can I say? Except we now seem to be getting at least 2 emails a day about it.

12 August 2026

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