My recent experience with Triflow was ordering the latest 6-monthly filter replacement together with the 2-yearly O-ring replacement. I've rated them 5 stars because, as usual, they delivered the... See more
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Review summary
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I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more
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I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more
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service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more
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Company details
Written by the company
Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.
Contact info
Pensnett Estate , DY6 7FT, Kingwinsford , United Kingdom
- 0800 999 3959
- info@triflowconcepts.com
- www.triflowconcepts.com
4.6
Excellent
278 reviews
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Fantastic Customer Service
When we bought our house, it already had a Triflow Concepts filter tap in the kitchen. When we extended and upgraded the kitchen in 2015, we installed a new Triflow Concepts filter tap.
In January 2025, the 10-year-old braided hose connected to the filter housing developed a leak. I took the hose to several plumbing merchants, but nobody could supply a replacement. I contacted Triflow Concepts and, although I didn't know the tap (which I now recognise as an Original Churchill Filtered Tap in Chrome), Dan was able to identify it and the correct replacement, which was promptly sent to me. It was easy to fit, and I have had no problems with it since.
A few months later, the spout seal failed. I purchased an inexpensive replacement kit from Amazon, which only lasted a few months.
Today, I contacted Triflow Concepts with a question, which they answered and recommended a solution: replacing the O-ring on the steel filter housing. At the same time, I ordered a genuine spout seal replacement kit. They also emailed me links to a couple of instructional videos for fitting the O-ring and the seal. Although I haven't fitted them yet, I have every confidence that they will work.
Thank you to Chris and Dan for your assistance and guidance.
I have no association with Triflow Concepts other than being a satisfied customer.
4 September 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
We have passed your comments onto Dan and Chris.
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
An excellent product
You can always trust the product's perfect labelling, so the filter is relatively easy to fit, even for a novice, and it arrives perfectly protected.
8 August 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Fast and efficient service when I had…
Fast and efficient service when I had problems with my Yrifliw tap
13 August 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Great product and great customer service
Great product and swift delivery. We were kept informed of dispatch and received good customer service throughout
4 August 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Tracking info
30 July 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Easy reordering of product
5 August 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Great Customer Service
The parts for refurbishment of my Triflow tap were supplied quickly. The initial supply was missing one bit (not through the fault of the firm) and this was resolved within a couple od days. Great firm to deal with. Great customer sevice.
24 July 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Excellent service
Very prompt delivery of both filters. No instructions on how to replace filters. Message to Triflow brought very quick response for replacing filters which turned out to be very easy.
7 July 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Very prompt and efficient service
Very prompt and efficient service. The reminder is a great help.
30 June 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Very quick service
30 June 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Renewal of a filter cartridge:
Renewal of a filter cartridge:
Very simple ordering process and prompt delivery
9 June 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Very helpful
Very helpful when I called about a new tap, followed by prompt information by email.
30 May 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
One can’t review something one hadn’t received!!
How can I answer this review, when the filter has not been delivered yet??
Reviews are good but your request is a bit previous!
9/6/25 Filter arrived and works perfectly.
My comments obviously referred to the premature receipt of feedback request. NB Persistent requests can tarnish a relationship with a supplier: not in this case I hasten to add!
3 June 2025
Reply from Triflow Concepts Ltd
Hello Robin,
Thank you for your message, apologies if the request for a review was sent before you received your filter.
I have just checked and your filter was delivered to you on Saturday.
If there is anything else you require help with then please call our team on 0800 999 3959
Thank you
Triflow Team
I am still waiting for the filter to be…
I am still waiting for the filter to be delivered!
30 May 2025
Reply from Triflow Concepts Ltd
Hello John,
Apologies for the delay on your filter delivery.
Unfortunately there was a mistake on your address, this has now been rectified and your filter has been placed onto 24hrs tracked.
You should receive this delivery by Tuesday 3rd June.
Again apologies for the mix up.
Thank you
Triflow Concepts
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