Triflow Concepts Ltd Reviews 266

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, with many highlighting their longevity and effectiveness, especially the water filters. The delivery service is frequently described as prompt and efficient, ensuring orders arrive quickly. People also appreciate the excellent customer service, noting the helpfulness, knowledge, and politeness of the staff when assisting with orders, advice, and issue resolution. However, some people were dissatisfied with aspects of the delivery service, mentioning delays, incorrect addresses, or unexpected delivery charges. A few customers also noted issues with product identification or changes in part numbers causing confusion.

What people talk about most

Product

Customers consistently note positive experiences with product quality and functionality. Many reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting quick and swift delivery. Many... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and efficient,... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and efficiency of the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more

Company replied

Rated 5 out of 5 stars

service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more

Company replied

Rated 5 out of 5 stars

I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more

Company replied

Rated 5 out of 5 stars

I didn’t expect to find someone as knowledgeable and helpful as Daniel when I rang to get some guidance, not only did prevent me from ordering the wrong part, he offered a discount as I was ordering... See more

Company replied


Company details

  1. Water Filter Supplier

Written by the company

Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Wrong filter

Unfortunately I ordered the wrong filter. When I last changed it the only one I was aware of was a screw fit. Now it seems there is also a push fit version, which looks almost identical, except no thread on the O seals nipple on the top.
Triflow were very helpful and have promised to send the correct item (TF 321, not TF 550) as soon as they get the incorrect one back.

18 May 2026
Rated 5 out of 5 stars

Great quality products

have been buying from them for nearly three decades and still find their products superb in quality. very pleased.

30 April 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

Rated 4 out of 5 stars

Good service but filters are…

Good service but filters are expensive...to be honest however not too bad considering current economic climate.
Great product all said!

20 April 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

Rated 3 out of 5 stars

product non=labelling

product delivered ok, but lacked any identification labelling to indicate hot, cold, filter usage, so I had to make a query. No indication that the cold and filter valves were identical - they have different numbers stamped on them so I presumed they were different part numbers.

7 April 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Hi Ron, thank you for your feedback. We have taken this on board and are now looking at ways to help with the identification.

Thank you


The Triflow Team

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service.
They gave me advice pre purchase and swiftly followed up on a query with an email and then phone call.

9 April 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

Rated 4 out of 5 stars

I was expecting a re-minder to reorder…

I was expecting a re-minder to reorder and did not get it

7 April 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :)

Rebecca from our customer service team will be in touch and advise. We apologise for any inconvenience caused.


The Triflow Team

Rated 5 out of 5 stars

I wouldn't have any other tap in my kitchen

I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the filtration provides such excellent quality water that plastic bottled water is totally unnecessary. They are expensive taps but definately worth every penny.

7 April 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

Rated 5 out of 5 stars

service excellent

service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alone filter used principally for tea/coffee max 5 mugs a day, how often do I need to change the filter?

30 March 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

We recommend that you change your filter every 6 months.

The Triflow Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look