The Silent Gliss is a very nice curtain rail. My very heavy curtains, which struggled on the previous rail, now open and close easily. Fixing the rail to the universal fixings was easy for the straigh... See more
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Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... See more
Company replied
Ordered track Wednesday, advised would be shipped on following Monday..phoned Tuesday afternoon advised been delay and getting shipped immediately. Phoned Thursday lovely girl on phone apologised and... See more
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... See more
Company replied
Company details
Written by the company
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Contact info
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, United Kingdom
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4.7
Excellent
472 reviews
Hasn’t replied to negative reviews
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My order was prepared and ready for…
My order was prepared and ready for collection promptly. Received a friendly helpful telephone call advising my order was ready, including precise localised directions for the pick up. And! I was able to collect very early on my way to work - wonderful!
28 September 2024
Reply from Tracks Direct
Thank you for sharing your experience and for the wonderful review! We’re delighted to hear that your order was prepared quickly and that our team could assist with clear directions and flexible collection timing to fit your schedule. It’s great to know that we could help make your day a bit easier!
Reply from Tracks Direct
Thank you for the 5-star review and for your honest feedback! We’re thrilled that you’re pleased with the quality of our product, as we strive to ensure top-notch standards. We understand that price is an important factor, and we aim to provide lasting value with every purchase.
If there’s anything we can help you with in the future or if you have any further feedback, please feel free to reach out.
An excellent company
An excellent company. They were great with advice & with help ordering. The delivery was quick & the product we bought was exactly as advertised.
11 September 2024
Reply from Tracks Direct
Thank you for your review! We’re pleased to hear that you found our advice helpful and that your order arrived quickly. It’s great to know the product met your expectations. If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
Reply from Tracks Direct
Thank you for your feedback! We’re glad to hear you were pleased with our customer service. If there’s anything more we can do for you, just let us know.
Fast delivery and fits perfectly
8 September 2024
Great advice when I rang so we could…
Great advice when I rang so we could exactly the right product and size.
14 August 2024
Parcel delivered in obscure place…
Parcel delivered in obscure place beside shed and left in a position where it is bent, thus damaging the contents (curtain track). No effort made to contact me, although I was at home at the time.
2 August 2024
Late Delivery
Our order took well over the quoted time, although was processed as soon as I complained
6 August 2024
Fast delivery
Fast delivery, accurate bending to my shape requirements, easy ordering process, easy fitting, smooth running track. just thought it was a bit pricey
2 August 2024
Reply from Tracks Direct
Thank you for your detailed feedback and for leaving us a 5* review! We're pleased to hear that you found the delivery fast, the custom bending accurate to your specifications, and the ordering process straightforward. It's great to know that the fitting was easy and the track runs smoothly. We understand your concern about the price and appreciate your honesty and your feedback.
Great customer service
Great customer service - special mention to Ruth, who was very patient with me and our client. Quick responses, quick turn around, expert knowledge. Thank you!
19 June 2024
Unprompted review
Used twice now - my "go to" for Curtain Tracks
Great product, arrived quickly.
Cost of shipping quite high given the weight and size of the product but it was excellently packed.
4 June 2024
The Silent Gliss Track for my bay…
The Silent Gliss Track for my bay window was a perfect fit. It arrived in one large piece - solidly packed within a wooden frame. The track is a quality build - very smooth glides and as it's in one piece it has no irritating angle joints that have snagged on my previous installations. Very pleased with the outcome - money well spent, thank you.
22 May 2024
Reply from Tracks Direct
Thank you for your feedback! We're thrilled to hear that the Silent Gliss Track for your bay window was a perfect fit and that you're pleased with its quality. Ensuring our products are securely packaged and arrive in excellent condition is a priority for us, and we're glad the wooden frame provided the necessary protection.
It's wonderful to know that the track's smooth glides and single-piece design have improved your installation experience. Your satisfaction is our ultimate goal, and we're delighted that you found the product to be worth the investment.
If you have any further needs or questions, please don't hesitate to reach out. We're here to ensure you continue to have a positive experience with us.
Reply from Tracks Direct
Thank you for your feedback! We're pleased to hear that our product met your expectations and that it was delivered efficiently.
If you have any further needs or questions, please don't hesitate to reach out. We're here to ensure you continue to have a positive experience with us.
New curtain track a treat
Arrived in good packaging was easy to assemble works great - was a bit pricey but nice a slimline
5 May 2024
Good Customer Service
Original track was damaged in transito. Replacement delivered very quickly and efficiently.
30 April 2024
Reply from Tracks Direct
Thanks so much for taking the time to leave us a 5* review!
We so sorry for any inconvenience caused by the damaged track during transit, but we're pleased to hear that the team were able to swiftly resolve the issue by delivering a replacement track to you. Ensuring that our customers receive their orders promptly and in good condition is important to us, and we're glad we could rectify the situation efficiently.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.
Clear website and good customer…
Clear website and good customer service. Arrived on time. Packaged well.
30 April 2024
Reply from Tracks Direct
Thank you for your feedback! We're pleased to hear that you found our website clear and that you received good customer service. Ensuring user-friendly online experiences and providing excellent service are priorities for us, and we're glad we could meet your expectations.
We're also glad to know that your order arrived on time and was packaged well. Timely delivery and secure packaging are important aspects of our service, and we're pleased that everything went smoothly for you.
If you ever have more projects in the future or if there's anything else we can assist you with, please don't hesitate to reach out.
Easy to buy on line and very prompt…
Easy to buy on line and very prompt service and delivery.
3 April 2024
Reply from Tracks Direct
Thank you for your taking time to leave feedback.
We're so pleased to hear that you found it easy to buy online and that you experienced very prompt service and delivery. Providing a seamless online purchasing experience and ensuring timely delivery are key for us, and we're glad we could meet your expectations.
If you ever have more projects in the future or if there's anything else we can assist you with, please don't hesitate to reach out.
Reply from Tracks Direct
Thank you for you 5* review and taking time to leave feedback!
We're thrilled to hear that you found our website great and that our team were helpful with any queries you had. Providing top notch customer service is important to us, and we're glad that we could assist you effectively.
If you ever have more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Additional runners
Needed some additional runners and collected them from the head office/workshop in High Wycombe where they cut and bend tracks to measure. Very straightforward once I had worked out that this was the arrangement and this is the place to go for anything to do with silent gliss
23 March 2024
Reply from Tracks Direct
Thanks so much for taking time to leave us a 5* review!
We're glad to hear that you were able to collect additional runners from our head office/workshop in High Wycombe. We strive to make the process straightforward for our customers, and we're pleased that you found it to be so once you discovered the arrangement.
It's great to know that you found Tracks Direct to be the place to go for anything related to Silent Gliss products. If you ever need further assistance or have more projects in the future, please don't hesitate to reach out.
Thanks for choosing us! :)
Third time buying, great experience again
Third complex bay track we've ordered. Again the service and quality of product was great!
2 March 2024
Reply from Tracks Direct
Thank you for your choosing to come back to us and trust in our products and services! We're so pleased to hear that you've ordered a third complex bay track from us and that you found both the service and quality of the product to be great. Customer satisfaction is our top priority, and we're delighted that we could meet your expectations once again.
If you have any more projects in the future or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for your loyalty and for choosing us!
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